NEC NVM-2000 User Manual Download

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Voice Mail and Automated Attendant

User’s Guide

17600SUG05
April 2001

Printed in U.S.A. (2562)

Fold this panel out for a

handy NVM-Series Quick

Reference Chart.

NEC America Inc., Corporate Networks Group

4 Forest Parkway, Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535

cng.nec.com

Summary of Contents for NVM-2000

Page 1: ...dant ...

Page 2: ......

Page 3: ... 13 Calling a Future Delivery Mailbox 15 Calling a Network Mailbox 16 About Your Incoming Call Options 17 About Call Announcing 17 About Call Queuing 17 About Call Waiting 18 About the Paging Message 18 About Caller ID 20 Caller ID and the Make Call Option 20 Caller ID Automatic Transfer 20 About Auto Attendant Do Not Disturb 21 Exiting NVM Series 22 Exiting the Automated Attendant 22 Exiting a Ma...

Page 4: ...Using Message Notification 52 Using Auto Help 54 Using Auto Forward 55 Using Auto Time Stamp 56 Using the Call Waiting Option 57 Using the Call Announcing Option 58 Sending Calls to a Mailbox 60 Forwarding Your Calls to Your Mailbox 60 Transferring a Call to a Mailbox 64 Recording a Conversation 66 Personal Answering Machine 67 Notes on Other Integrations 69 About NVM 2004 69 Calling a Mailbox Fro...

Page 5: ...ture is available in software revisions 3 0 and higher About the Automated Attendant The Automated Attendant answers your company s incoming calls then plays a recorded greeting usually in the form of a Welcome Message and Instruction Menu For example an outside caller may hear Thank you for calling ABC company If you are calling from a Touch Tone phone please dial the extension number you wish to...

Page 6: ...e recorded network messages and sends them to the other Voice Mail systems at the pre programmed time s In addition you can receive messages from other Voice Mail systems NVM Series provides two types of Network Mailboxes for recording messages Remote Network Mailbox This mailbox is associated with a particular Voice Mail system per haps the Voice Mail system that is installed at your corporate of...

Page 7: ...ll look like this To listen to your messages press L To record and send a message press RS You ll notice that the codes are easy to remember because they match some letter s in the feature name And you do not have to listen to the entire voice prompt before dialing a code If you forget what to press or you press a code and hear That is an invalid entry you should just wait a few seconds without pr...

Page 8: ...tination Mailboxes________________________________ NVM Series Alias Network Mailboxes ________________________ Note Your mailbox number is usually the same as your extension number Using Touch Tone and Rotary Dial Phones To fully use the Automated Attendant and Voice Mail features from outside the company you must call NVM Series using a Touch Tone phone If you call NVM Series using a rotary dial ...

Page 9: ...urn to the Automated Attendant immediately OR If you hear For other options press 3 press 3 to return to the Automated Attendant immediately OR Follow the instructions for leaving a mes sage When done recording press to return to the Automated Attendant OR When you hear the beep for recording do not record a message and press to return to the Automated Attendant OR If you hear anything else simply...

Page 10: ...rded one Tells you how many messages you have Plays a mini Main Menu of features then Ready Or it just plays Ready if the mini menu is off see page 54 In addition if your mailbox is almost full or full NVM Series lets you know and asks you to erase some messages As soon as NVM Series says something you can press the code s for the feature you want to use You do not have to wait for Ready For the f...

Page 11: ...code if required 1 Get intercom dial tone and dial Voice Mail master extension You hear Please enter your mailbox number 2 Dial your mailbox number If your mailbox has a security code you hear Please enter your security code 3 Dial your security code if required Or if you re sure your co worker s mailbox has a security code 1 Lift the handset and press the key s that provide access to the extensio...

Page 12: ...r security code 5 Dial your security code if required 1 Forward all calls to your mailbox see page 60 2 Call line wait for your greeting 3 Dial before beep 4 Dial your security code if required Use these steps if you follow one of the procedures above and dial a co worker s mailbox by mistake 1 When you hear Please enter your security code dial 2 Enter your mailbox number To back up if you inadver...

Page 13: ...rd Mailbox Greeting 48 Record Mailbox Name 49 Record and Send a Future Delivery Message 41 Record a Paging Message 18 Mailbox Options 50 Security Code 50 Message Notification 50 Auto Help 54 Auto Forward 55 Auto Time Stamp 56 Call Waiting 57 Call Announcing 58 Hear Time and Date 24 System Administrator Options Only from Sys Admin Mailbox Select List of New Messages 35 Select List of Saved Messages...

Page 14: ...eeting then dial Announcement Mailbox number OR Listen to the dialing instructions and dial the code for the Announcement 4 Dial Announcement Mailbox security code if required See your System Administrator for the code The announcement may play more than once After it plays NVM Series is programmed to hang up or send you back to the Automated Attendant Dial NVM Series outside phone number Note In ...

Page 15: ... message page 37 and forward a message page 29 You may wish to give the instructions below to your Guest and explain to them what they will hear when they call their mailbox see page 6 1 Dial NVM Series phone number 2 Wait for company greeting 3 Press during the greeting NVM Series says Please enter your mailbox number If you do not hear this you may have to press something other than Ask your Sys...

Page 16: ...ouch key If your mailbox has a security code you hear Please enter your security code 3 Dial your security code if required 1 Get intercom dial tone dial Voice Mail master extension You hear Please enter your mailbox number 2 Dial Guest Mailbox number If the mailbox has a security code you hear Please enter your security code 3 Dial your security code if required To call their Guest Mailbox from a...

Page 17: ...ge by pressing RS record a reply by pressing RE record a Mailbox Greeting by pressing G record a Future Delivery Message by pressing FD and forwarding calls to your mailbox For a description of what NVM Series plays when you call a Message Center Mailbox see page 6 NVM Series plays the same prompts that it plays for a Subscriber Mailbox If the Message key or lamp is flashing this means there are m...

Page 18: ...ber 2 Wait for company greeting 3 Press during the greeting You hear Please enter your mailbox number If you do not hear this you may have to press something other than Ask your System Administrator for the LOGON code in the Dial Action Table 4 Dial Message Center Mailbox number If the mailbox has a security code you hear Please enter your security code 5 Dial security code if required To call a M...

Page 19: ...ening to the Future Delivery Message the only other feature you can access after calling a Future Delivery Mailbox is Getting the Time and Date 1 Get intercom dial tone dial VM master ext You hear Please enter your mailbox number 2 Dial Future Delivery Mailbox If your mailbox has a security code you hear Please enter your security code 3 Dial security code if required 1 Dial NVM Series phone numbe...

Page 20: ...user Perhaps the person is visiting your company and wants to check their messages without calling their own mailbox at their company 1 Get intercom dial tone dial VM master ext You hear Please enter your mailbox number 2 Dial Network Mailbox Number If your mailbox has a security code you hear Please enter your security code 3 Dial security code if required 1 Dial NVM Series phone number 2 Wait fo...

Page 21: ...ther options press 3 If the caller presses 2 NVM Series queues the caller When you hang up your call NVM Series puts the first waiting call through Callers choosing to abandon the wait have these options they can leave you a message return to the Automated Attendant or hang up If you would like your Automated Attendant callers to have this queuing option see your System Administrator Notes 1 NVM S...

Page 22: ...nswered ringing calls see Forwarding Calls to Your Mailbox NVM Series handles callers one way if your Paging Message is on and another way if it is off More specifically If your Paging Message is on Automated Attendant calls will not ring your phone NVM Series immediately parks the caller at your extension and pages you This does not apply to direct line callers Only the off option applies If your...

Page 23: ...ave NVM Series page a different zone see your System Administrator Notes 1 If Auto Attendant Do Not Disturb is on NVM Series will not page you For information on Auto Attendant Do Not Disturb see Recording a Mailbox Greeting 2 If you do not want NVM Series to page you be sure to erase your Paging Message 1 Call your mailbox see page 6 2 Press PG 74 3 Follow the voice prompts To hear the Recording ...

Page 24: ...x must be programmed for the Ask Caller s Number option see your System Administrator Caller ID Automatic Transfer If your NVM Series system has the Caller ID Automatic Transfer fea ture NVM Series can automatically transfer certain incoming calls to your extension without sending them through the Automated Attendant That is the caller will not have to listen to the Automated Attendant Welcome Mes...

Page 25: ...ot Disturb prevents Auto Attendant calls from ringing your phone Callers immediately hear your Mailbox Greeting and can leave a message For details see Recording a Mailbox Greeting Auto Attendant Do Not Disturb on page 48 About Your Incoming Call Options 21 ...

Page 26: ...ures you exit the mailbox as described below These instructions apply to Subscriber Guest Message Center and Future Delivery Mailboxes To exit an Announcement Mailbox see Calling an Announcement Mailbox Press XX 99 or hang up Press X 9 To eXit a mailbox then return to it To eXit a mailbox To exit the Automated Attendant Exiting NVM Series 22 ...

Page 27: ...mmed with a Next Call Routing Mailbox see your System Administrator 2 Press If exiting from outside the company this step calls the Automated Attendant Instruction Menu that originally han dled your call If exiting a Message Center or Subscriber Mailbox from an inside exten sion this step calls the Automated Attendant Welcome Message and Instruction Menu that is set up for the Subscriber s or Mess...

Page 28: ...eat your choices or play the prompt For a help message press zero At this point you can press zero to hear your options Press zero right away to get a recorded help message if you are in your mailbox Getting the Time and Date After you call you mailbox you can get the time and date 1 Call your mailbox see page 6 2 Press TI 84 To get the TIme and date Getting Help and the Time Date 24 ...

Page 29: ... does not go out until you hang up If you exit your mailbox and there are still messages not listened to NVM Series lights the key lamp again Call your mailbox from outside the company or from another exten sion and listen to all your new messages If you receive new messages while in your mailbox NVM Series says You have received new messages NVM Series plays this voice prompt if you dial 9 to exi...

Page 30: ... to the displayed message press CALL 6 To clear the display press CLEAR From your DS1000 2000 keyset When you receive new messages your Interactive Soft Keys show the total number of messages in your mailbox For example if you have one new message and one saved message in your mailbox you see Display keyset VM02 Super Display keyset V MAIL 02 From your ONYX DS01 keyset 1 Do not lift handset 2 Pres...

Page 31: ...press L to listen To change the pre programmed listen mode see your System Administrator You can however override the pre programmed listen mode on a per call basis right after you call your mailbox or while your messages are playing NVM Series reverts back to using the pre programmed listen mode after you hang up For details on what to press to override the listen mode see Using the Listening Opt...

Page 32: ...ilbox The Announcement Message may be something like this Welcome to Your New NVM Series Mailbox The Tutorial tells you how to record a Mailbox Greeting Name and assign a Mailbox Security Code The Announcement Message and Tutorial will play this one time only They will not play during any subsequent log ons If you need instructions later for recording a Mailbox Greeting Name and or set ting a Secu...

Page 33: ... you can enter the extension number that should receive your call If you press RE in the middle of a mes sage and the sender is known NVM Series will erase the message when you exit your mailbox unless auto save is enabled or you save the message Auto save is always enabled in NVM 2e 1 Press MF 63 2 Follow the voice prompts You can first record a comment to explain why you are forwarding the messa...

Page 34: ...maxi mum of 10 You can enter mailbox numbers or names for all mailbox types except a remote destination mailbox For that mailbox you must enter the mailbox number Just follow the voice prompts When you enter a Distribution Mailbox number or name NVM Series sends the message to all the mailboxes on the partner Distribution List See the System Administrator for the Distribution Mailbox number or nam...

Page 35: ... If the recipient press es TI during the message NVM Series will say that the message is from you not from the remote sender Also if the recipient records a reply the reply will be sent to you So to have a network message retain its network status do not record a comment To have NVM Series notify you as soon as a recipient listens to the forwarded messages make sure you record a com ment Then when...

Page 36: ... If that is the case you will probably be able to leave a message If NVM Series has enhanced Make Call and does not know the message sender s extension you can enter the extension number that should receive your call If the extension does not answer or is busy NVM Series lets you record a reply see page 29 Or you can simply press to continue listening if the mes sage was paused or select another l...

Page 37: ... message has been saved Ready Pressing SA in the middle of a mes sage pauses the message except in NVM 2e which goes to the next mes sage Press to continue listening or select another listening option 1 Press E 3 You hear The message will be erased when you exit your mailbox Ready Pressing E in the middle of a message pauses the message except in NVM 2e prior to version 1 08 which goes to the next...

Page 38: ... NVM Series plays the message from where you paused it 1 Press B 2 NVM Series backs up rewinds the message then automatically plays it The backup interval is normally 5 seconds 1 Press BB 22 NVM Series backs up rewinds the message to the beginning then auto matically plays it To Backup to the Beginning and listen To Backup a few seconds and listen To continue listening after a pause To pause while...

Page 39: ...ns when you press L to listen 1 Press 1H 14 NVM Series will now play only your held messages from previous mailbox sessions when you press L to listen A held message is a message that has been partially listened to and not saved 1 Press 1A 12 NVM Series will now play through all of your messages when you press L to listen To select the list of All messages for listening To select the list of Held ...

Page 40: ...s mailbox Get a printout of it To do this use the MF command to forward the message to a FAX Delivery Mailbox which in turn sends the docu ment to a pre designated FAX Machine or to any FAX number you enter See your System Administrator for more information Use MC to make a call or RE to record a reply to the person who sent the FAX as long as they sent the FAX from an inside extension Notes 1 You...

Page 41: ... to a list of mailboxes called a Distribution List You simply enter one mailbox number the Distribution Mailbox number that is associated with the Distribution List If you pause too long while recording or if you exceed the recording limit NVM Series lets you know You hear Recording has been paused due to silence Or You have exceed ed the recording limit NVM Series then lets you know what options ...

Page 42: ...e a message 1 Start speaking after the tone 2 When you are done hang up 3 If you get no answer busy tone or fast busy tone signifying Do Not Disturb i Series Press VM key or dial 8 DS1000 2000 Press MW ONYX DS01 Press Message key If no key dial 6 If there is no key you cannot leave a message at a DND ext Portrait 308 824 Dial 3 4 Leave a message after the tone 5 Hang up To record a message after y...

Page 43: ...ion or name 4 If a voice prompt or personal greeting requests that you press a key press that key Otherwise go to step 5 5 Wait for the tone leave a message 6 Hang up or press to return to the Automated Attendant Note If the person you want to leave a mes sage for has a mailbox but no exten sion you can simply call the Automated Attendant and dial the person s mailbox number to leave a quick messa...

Page 44: ... maximum of 10 You can enter mailbox numbers or names for all types of mailboxes except the destination mailbox for the Remote Network Mailbox For that mailbox you must enter the mailbox number Just follow the voice prompts When you enter a Distribution Mailbox number name NVM Series sends the message to all the mailboxes on the part ner Distribution List See the System Administrator for the Distr...

Page 45: ...te and time Future Delivery Messages make it easy to remind yourself or other people of appointments For instance suppose you just found out that you must attend a meeting in two weeks You can record a reminder message today and have NVM Series send it to you the day before the meeting The Future Delivery Message gets stored in the Future Delivery Mailbox until the date and time for delivery If ne...

Page 46: ...lboxes except the destination mailbox for the Remote Network Mailbox For that mailbox you must enter the mailbox number Just follow the voice prompts Network messages can be returned to you for several reasons see page 41 And regarding Distribution Mailboxes When you enter a Distribution Mailbox number NVM Series sends the mes sage to all the mailboxes on the partner Distribution List See the Syst...

Page 47: ... has been paused To continue recording press the star key You can continue record ing or select another recording option 1 Press You hear Recording beep 2 Start speaking after the beep You can do this only if you started record ing by pressing R or RS or if you are recording a comment to a message you are going to forward 1 Press B 2 The recording plays then pauses You can press to continue record...

Page 48: ...ress E 3 You hear The message recording has been erased Then you will hear a menu of options or the voice prompt Recording this prompt means you can start recording a new message You can do this only if you are recording a conversation a comment to a message you are about to forward or a message using the RS method 1 Press 84 TI You hear the time and date then Ready You must press to continue reco...

Page 49: ...essage Notes 1 You can optionally turn on Message Notification only for Urgent Messages see page 52 2 If the recipient does not listen to the Urgent Message within a preprogrammed amount of time NVM Series can if desired return a copy of the message to you i e the sender 3 Auto Attendant callers can also leave Urgent Messages for extension users if NVM Series is so programmed 1 Record a message us...

Page 50: ...pient If the recipient has not listened to the message NVM Series lets you delete it You can also listen to the message before you delete it NVM Series lets you check delete any message that was recorded using the following methods RS Record and Send MF Message Forward and FD Future Delivery In the case of FD you can check delete the message only after the delivery time and date You can also use t...

Page 51: ...o things the voice prompt The following return receipt arrived on date time from name or number followed by the message that was listened to You can request a return receipt after you record a message using the following methods RS Record and Send MF Message Forward While Listening or FD Future Delivery Notes 1 Auto Forward partners do not get a copy of the return receipt 2 To get a return receipt...

Page 52: ...f paperwork to do and no time to spend on the phone NVM Series immediately sends the caller to your mailbox and plays your greeting If you turn Auto Attendant Do Not Disturb off Automated Attendant calls will try your phone If you do not answer or are busy on a call NVM Series plays your greeting If you have forwarded calls to your mailbox you should turn off Auto Attendant Do Not Disturb Notes 1 ...

Page 53: ...cord a name for a mailbox Subscriber Guest Message Center Alias Remote Network The mailbox name plays in the voice prompts that would otherwise play the mailbox number or its corre sponding extension number For example if mailbox 303 has the name Joe Smith NVM Series plays Joe Smith does not answer instead of Extension 303 does not answer You can record a name that is up to 10 seconds long If the ...

Page 54: ...sage Notification options to meet your needs You can specify The notification numbers and schedule NVM Series can call up to 3 different notifications in a single day You must specify the time of day that NVM Series should start and stop calling each number For example you may want NVM Series to call your home number only from 6 PM to 8 AM To have Message Notification call the same number around t...

Page 55: ...ies beep you until you call into your mailbox Again ask your System Administrator or see the System Guide for the specifics When you answer a notification call at a telephone and say Hello NVM Series says either one of the following things depending on the system For outside or inside notification calls you hear Hello I have a message for extension or name To accept this call press 1 Otherwise han...

Page 56: ...will not call that number for Urgent Messages NVM Series will however call that number for non Urgent Messages Using Message Notification 1 Call your mailbox see page 6 2 Press OP 67 3 Press N 6 4 Follow the voice prompts If necessary you can enter special codes in the notification number see page 53 You will be able to enter a local or long distance notification number only if these types of noti...

Page 57: ...s for dial tone if none NVM Series terminates the call P Non monitored pause NVM Series pauses 2 seconds then dials next digit M Monitored pause NVM Series pauses 2 sec then dials the next digit if there is no busy reorder tone Otherwise NVM Series hangs up This option is not available in NVM 2e A Analyzed pause NVM Series pauses 4 sec then dials the next digit if no busy reorder tone Otherwise NV...

Page 58: ...e Main Menu of features press zero Ready If you do not press anything NVM Series repeats your choices If Auto Help is off and you call your mailbox when you have mes sages you hear You have x messages Ready If you do not press anything NVM Series says For a help message press zero See also Getting Recorded Help on page 24 Note Turning Auto Help off or on does not affect the mini menu of options th...

Page 59: ...bution Mailbox which represents a list of mail boxes In this case NVM Series copies the message to each mailbox on the list and then to their Auto Forward partners if any If your mailbox is full when a message comes in NVM Series will not be able to put the message in your mailbox but will be able to copy the message to your partner mailbox If your mailbox and your partner mailbox are full when a ...

Page 60: ...that the message was left Name or number of the message sender If Auto Time Stamp is off you must press TI during or after a mes sage to get this information 1 Call your mailbox 2 Press OP 67 3 Press AT 28 4 Follow the voice prompts To change the mail box OPtion called Auto Time Stamp 56 Using Mailbox Options ...

Page 61: ...aller leave you a message To let callers page you when you are busy instead of sending you Call Waiting beeps see your System Administrator You still have to turn on Call Waiting using steps 1 4 In addition you have to record a Paging Message see About the Paging Message on page 18 Notes 1 If you turn on Auto Attendant Do Not Disturb see also Recording a Mailbox Greeting or Paging Message Call Wai...

Page 62: ... then connects you to the caller If you hang up the Automated Attendant says this to the caller Extension XXX is unavailable To leave a message press 1 For other options press 2 The caller can press 1 to leave you message or press 2 to return to the Automated Attendant In the ONYX DS01 phone systems the Auto Attendant can announce a call while you are already on a call NVM Series breaks into your ...

Page 63: ...in system programming 2 If you turn on Auto Attendant Do Not Disturb see also Recording a Mailbox Greeting or Paging Message Call Announcing will not be available to callers 1 Call your mailbox see page 6 2 Press OP 67 3 Press CA 22 4 Follow the voice prompts To turn on off the mailbox OPtion called Call Announcing 59 Using Mailbox Options ...

Page 64: ...ld always have a greeting recorded if you forward calls to your mailbox see Recording a Mailbox Greeting And there is one other forwarding option You can forward only Automated Attendant transfers to your mailbox To do this turn on Auto Attendant Do Not Disturb see Recording a Mailbox Greeting Auto Attendant Do Not Disturb Notes 1 The incoming line is usually referred to as a direct inward line 2 ...

Page 65: ...wards all calls immediately 4 Press Voice Mail key OR Dial NVM Series master extension 5 Select the type of calls to be forwarded 2 forwards all calls 3 forwards outside calls 4 forwards intercom calls 6 Hang up From your DS1000 2000 phone 1 Keyset Press ICM SLT Lift handset 2 Dial 3 3 Select Call Forwarding type 2 Busy No Answer 4 Immediate 6 No answer 4 Keyset Press MW SPK to hang up SLT Dial vo...

Page 66: ...r Portrait 308 824 keyset 1 Press SPK then TRFR 2 Dial Voice Mail extension 3 Dial Call Forwarding code 0 forwards all calls immediately 1 forwards on busy 2 forwards on no answer 3 forwards on busy or no answer 4 Press SPK From your Portrait 308 824 SLT 1 Lift handset 2 Dial 63 for Dial Plan 1 OR Dial 053 or 953 for Dial Plan 2 depend ing on line access code 3 Dial Voice Mail extension 4 Dial Cal...

Page 67: ...et Press ICM SLT Lift handset 2 Dial 3 0 3 Keyset SPK to hang up SLT Hang up From your ONYX DS01 phone 1 Get Intercom dial tone 2 Press hang up From your Portrait 308 824 keyset 1 Press SPK 2 Press TRFR twice 3 Press SPK From your Portrait 308 824 SLT 1 Lift handset 2 Dial 69 to cancel 63 OR Dial 59 to cancel 053 OR Dial 959 to cancel 953 3 Hang up To cancel forwarding 63 Sending Calls to a Mailbo...

Page 68: ...irectory Dialing or Call Routing Mailbox Your System Administrator can tell you about Interactive Directory Dialing and Call Routing Mailboxes The others are described in this guide From your i Series keyset Method 1 1 Press HOLD 2 Press Voice Mail key 3 Call extension by dialing One Touch key or DSS Console key 4 Hang up Method 2 1 Press DSS Console key for extension 2 Press Voice Mail key 3 Dial...

Page 69: ...o hang up From your ONYX DS01 keyset 1 Press Transfer or Intercom key 2 Press Message key 3 Dial desired mailbox number 4 Hang up From your Portrait 308 824 keyset Method 1 1 Press ICM 2 Dial extension 3 Dial 3 4 Press TRFR 5 Press SPK Method 2 1 Press ICM 2 Dial 97 OR Press DSS key for 97 3 Dial extension 4 Press TRFR 5 Press SPK To transfer an outside call to a mailbox cont d 65 Sending Calls to...

Page 70: ...NYX DS01 keyset 1 Establish the call 2 Press RECORD key The key lights Both you and the other person hear Recording then a beep if enabled in programming To stop recording press the RECORD key From your i Series SLT 1 Establish the call 2 Dial 154 Both you and the other person hear Recording then a beep if enabled in programming To stop recording hang up From your Portrait 308 824 SLT 1 Hookflash ...

Page 71: ...sonal Answering Machine Emulation From your i Series keyset 1 Press idle CALL key 2 Press Call Forwarding key or dial 2 3 Dial 1 4 Select the type of calls to be forwarded 2 forwards all calls 3 forwards outside calls 4 forwards intercom calls 5 You can do one of the following Simply listen to the broadcast over the speaker To listen to the message in privacy lift the handset The call still gets r...

Page 72: ... Dial 4 5 Hang up 6 You can do the following Simply listen to the broadcast over the speaker Lift the handset to talk to the caller From your i Series keyset 1 Press idle CALL key 2 Press Call Forwarding key or dial 2 3 Dial 0 From your DS1000 2000 keyset 1 Press ICM 2 Dial 3 0 3 Press SPK to hang up From your ONYX DS01 keyset 1 Get intercom dial tone 2 Dial 3 Hang up To disable Personal Answering...

Page 73: ...tem may or may not allow you to press a Message key to call log onto your mailbox The method that always works follows 1 Get intercom dial tone and dial the NVM Series master extension If you hear the company greeting dial or other logon code 2 Dial your mailbox number if requested 3 Dial your security code if one has been programmed Leaving a Message by Pressing a Key After an Intercom Call Not a...

Page 74: ... phone system Transfer to a Mailbox 1 Hold call or press Transfer key 2 Dial NVM Series extension 3 If you hear the company greeting dial extension and release call OR If you hear Please enter your security code dial extension and release call In NVM 2004 Release 5 0 and earlier dial 9 before OR If you hear Please enter your mailbox number dial then extension and release call To transfer a call to...

Page 75: ...at the display Forwarding Your Calls To Your Mailbox 1 Press FTR key 2 Dial 61 to forward all calls OR Dial 62 to forward busy no answer 3 Dial Voice Mail master extension 4 Press FTR key 1 Press FTR key 2 Dial 61 or 62 whichever you used 3 Press FTR key Transferring a Call to a Mailbox 1 Press HOLD key 2 Dial Voice Mail access code 3 Dial extension or press its DSS key 4 Press TRF and hang up To ...

Page 76: ...h Recognition N N N Y Voice Mail Auto Save Auto Erase Auto Save always enabled in NVM 2e Y Y Y Y Caller ID1 N Y 4 00 01 Y Caller ID Automatic Transfer1 N Y 6 01 Y Calling Your Subscriber Mailbox Y Y Y Y Enhanced Log In from Co worker s Exten sion Dial to hear previous menu Y Y 6 01 Y Check or Delete Message N Y Y Y Delete if Not Listened To Option N Y 6 01 Y Exit a Mailbox Y Y Y Y Return to Automa...

Page 77: ...ause message Y Y Y Y Make Call to Sender N Y Y Y Enhanced Make Call when recipient not known N Y 6 01 Y Pause Resume Listening Y Y Y Y Record a Reply Y Y Y Y Enhanced Reply when recipient not known N Y 6 01 Y Restore Volume to Normal Y Y Y Y Reverse Listening Order Y Y Y Y Save Message Y Y Y Y Turn Volume Down Y Y Y Y Turn Volume Up Y Y Y Y Mailbox Announcement Y Y Y Y Mailbox Future Delivery Y Y ...

Page 78: ...Y Backup a Few Seconds Y Y Y Y Backup to the Beginning Y Y Y Y Cancel Previous Mailbox Y Y Y Y Confidential Message N Y 7 0 Y End Recording Y Y Y Y Erase Recording Message Y Y Y Y Hear Time and Date N Y Y Y Pause Resume Recording N Y 4 00 Y Request Return Receipt N Y 6 01 Y Select Recipient by Mailbox Y Y Y Y Select Recipient by Name Y Y Y Y Selection Method Switch Y Y Y Y Send Message Y Y Y Y Urg...

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Page 81: ... After entering a mailbox number or name you can Request a return receipt 7 47 Tagamessageas Urgent 8 45 Tagamessageas Confidential 2 46 Send msg and return to Main Menu Specify Next recipient by the opposite method 6 Cancel previous mailbox Erase msg and go to Main Menu ows CallAnnouncing 22 58 Exit Menu ...

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