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E-20 

 

5.

 

Trouble Shooting 

 

5.1.

 

Unable to Start the System 

 

Check the adapter installation 

 

Make sure the adapter is mounted proper slot

 

Check the slot is conformed to mount the adapter. Refer to the User’s Guide of the server. 
If the adapter in not seat proper slot, Seat the adapter to proper slot.   

 

Make sure the adapter is connected to PCI-Express

®

 slot firmly

 

Check the adapter is connected firmly. If it is not so , Re-install the adapter 
Check the screw(or clip) on the server for bracket fixing is not loose   

 

Make sure equipments on the Server has no failures. 

 

Make sure that the PCI-Express® slot does not broke, or foreign substance has not entered. 
If it is so, Please contact to reseller, sales agents or service representative 

 

Verify that your server is using the Latest BIOS 

Check the version of the system BIOS.   
If the version is not proper, Update the system BIOS to latest version. 

 

 

Check the adapter 

 

Make sure the adapter is not broken

 

Check the component on the adapter. 
If it has broken, Please contact to reseller, sales agents or service representative 

 

Make sure the adapter has not entered foreign substance 

Check the component on the adapter. 
If it has foreign substance, Please contact to reseller, sales agents or service representative 

 

Make sure a foreign substance has adhered to the connector of a board.

 

Check the PCI-Express® connector on the adapter. 
If a foreign substance has adhered to the PCI-Express® connector, wipe off with soft cloth etc.   

 

Verify firmware version of the board. 

Check the version to see if it needs updating. 
You can confirm the version by running SPP (Standard Program Package) on the Starter Pack 
Update the firmware even when adding boards or replacing them with maintenance parts. 
 
 

5.2.

 

Unable to Connect the Network 

 

Check the cable 

 

Make sure the cable latch has locked

 

Check the latch of the cable. 
If it is not locked, Re-connect the cable. 
If the latch is broken, replace the cable.   

 

Make sure the cable has not bent 

Check the cable routing. 
If the cable has bent tightly or has any damage, replace the cable.   

 

Make sure the cable has compliance with the standards 

Check whether it conforms to the cable specification which can connect this product. 
If it is not so, Replace to a proper cable. 
See also “7.2.

Network Cables

”(page E-25) 

 

Make sure a tip of the cable is not dusty or not broken. 

Check a tip of the cable. 
If it has broken, replace the cable. 
If it is dirty or any dust sticks, Remove the dust or clean a cable of the cable. 

 

 
Make sure you are using the specified optical module 
 

 

Summary of Contents for N8104-211

Page 1: ...nly for using in Japan Safety and Compliance Guide 1 Note This warranty is available only for using in Japan Do not use it in any other than Japan N8104 185 10GBASE SFP 2ch Dual Port 10GBASE SFP Adapt...

Page 2: ...i J 1 J 1 J 2 J 3 J 7 J 7 J 7 1 J 8 1 1 J 8 1 2 J 8 2 J 14 2 1 J 15 3 SFP J 16 3 1 SFP J 16 4 J 17 5 J 18 5 1 J 18 5 2 J 19 6 J 21 7 J 22 7 1 J 22 7 2 J 25...

Page 3: ...escription E 8 1 1 Overview E 8 1 2 Description E 9 2 Hardware Installation Uninstallation E 15 2 1 Bracket Replacement E 17 3 Optical module Installation Uninstallation E 18 3 1 SFP module E 18 4 Dri...

Page 4: ...tel Intel Corporation Broadcom Broadcom Limited Marvell QLogic Cavium Marvell Technology Group Ltd Hewlett Packard Enterprise HPE Hewlett Packard Enterprise Development LP PCI Express PCI SIG 1 2 3 4...

Page 5: ...be reproduced transmitted translated in any form or converted to medias without prior written permission 2 The contents of this guide are subject to change without prior notice 3 All efforts have bee...

Page 6: ...J 1 1 2 3 1 2 3 3...

Page 7: ...J 2...

Page 8: ...J 3 J 1 OFF OFF...

Page 9: ...J 4 7 2 J 25...

Page 10: ...J 5 1 OFF...

Page 11: ...J 6 1 OFF OFF 2 3 LAN LAN SG001...

Page 12: ...J 7 10G 25GBASE 3...

Page 13: ...SFP N8104 189 SFP28 N8104 190 DA 7 2 J 25 PCI Express 1 2 SFP LAN SFP SFP28 DA DA 7 2 J 25 2 1 J 15 PCI Express PCI EXPRESS N8104 185 PCI Express 2 0 x8 x8 N8104 186 PCI Express 3 0 x8 x8 N8104 187 P...

Page 14: ...J 9 N8104 185 PCI Express SFP PORT 2 PORT 1 PORT 2 LINK ACT PORT 1 PORT 2 PORT 1 PORT 2 PORT 1 LINK 10Gbps ACT...

Page 15: ...J 10 N8104 186 PCI Express SFP PORT 2 PORT 1 AMB 10G ACT LINK AMB 10G ACT LINK AMB 10G ACT LNK AMB 10G ACT LINK 2 1 2 1 PORT 2 PORT 1 AMB 10G SPEED ACT LINK AMB 10G SPEED 10Gbps ACT LINK...

Page 16: ...J 11 N8104 187 PCI Express SFP PORT 2 PORT 1 PORT 2 PORT 1 ACT LINK ACT LINK PORT 2 ACT LINK ACT LINK PORT 1 T X R X T X R X T X R X T X R X PORT 2 PORT 1 ACT LINK LINK 25Gbps 10Gbps ACT...

Page 17: ...104 211 PCI Express SFP PORT 2 PORT 1 PORT 1 LINK ACT ACT LINK R X T X ACT LINK R X T X PORT 2 PORT 1 PORT 2 ACT LINK PORT 1 R X T X ACT LINK R X T X PORT 2 LINK ACT LINK ACT LINK ACT LINK 25Gbps 10Gb...

Page 18: ...J 13 N8104 212 PCI Express SFP PORT 1 PORT 2 GRN 25G ACT LNK GRN 25G ACT LINK 1 2 PORT 1 LINK ACT PORT 2 GRN 25G ACT LINK GRN 25G ACT LINK 1 2 LINK ACT LINK 25Gbps 10G 1Gbps 1Gbps ACT...

Page 19: ...J 14 2 OFF SFP 1...

Page 20: ...J 15 2 1 1 2 3 N8104 185 N8104 186 N8104 187 N8104 211 N8104 212...

Page 21: ...J 16 3 SFP SFP SFP OFF 3 1 SFP SFP SFP SFP SFP SFP SFP 1 2...

Page 22: ...104 185 HPE QLogic NX2 Online Firmware Upgrade Utility N8104 186 HPE Intel Online Firmware Upgrade Utility N8104 187 HPE QLogic FastLinQ Online Firmware Upgrade Utility N8104 211 Marvell FastLinQ Onli...

Page 23: ...J 18 5 5 1 PCI Express PCI Express BIOS BIOS BIOS PCI Express Starter Pack SPP Standard Program Package SPP...

Page 24: ...J 19 5 2 7 2 J 25 SFP SFP SFP SFP SFP SFP SFP SFP SFP...

Page 25: ...J 20 SFP 1...

Page 26: ...tive Optical Cable Active DA 5 System Configuration LAN Main Configuration Page F7 Defaults 6 2021 7 SR IOV Single Root I O Virtualization NPAR Network Partitioning RoCE RDMA over Converged Ethernet D...

Page 27: ...PCI Express x8 Gen 2 SFF SFF8431 Marvell 57810S 68 9mm W 167 2mm L 112g 118g 12V 3 3VAUX 9W 0 55 5 95 N8104 186 10GBASE SFP 2ch PCI Express 3 0 SFF 8431 PCI Express 8GT s x8 Gen 3 LAN 10Gbps x2port PC...

Page 28: ...press x8 Gen 3 SFF SFF8431 Marvell QL41401 68 6mm W 167 1mm L 99g 103g 12V 3 3VAUX 12 6W 14 6W 5 60 8 90 N8104 211 10 25GBASE SFP28 2ch PCI Express 3 0 SFF 8431 PCI Express 8GT s x8 Gen 3 LAN 25Gbps x...

Page 29: ...N8104 212 10 25GBASE SFP28 2ch PCI Express 4 0 SFF 8431 PCI Express 16GT s x8 Gen 4 LAN 25Gbps x2port PCI Express x8 Gen 4 SFF SFF8431 Intel E810 XXVAM2 68 9mm W 167 6mm L 122g 12V 3 3VAUX 9 7W 5 60...

Page 30: ...tical Multimode DA Direct Attach Twin Ax 5 NEC K410 203 03 3m Juniper EX SFP 10GE DAC 3M 3m Amphenol 617230010 617230006 617230002 5m 3m 1m Cisco SFP H10GB CU3M SFP H10GB CU5M 3m 5m Arista CAB SFP SFP...

Page 31: ...25GBASE SR 850nm MMF 25Gbps MMF SMF LC 50 125 m 2000MHz km OM 3 0 5 70 m 4700MHz km OM 4 0 5 100 m OM Optical Multimode DA Direct Attach Twin Ax 5 HPE 844471 B21 844474 B21 844477 B21 844480 B21 0 5m...

Page 32: ...ay cause minor personal injury including burns or property damage if the instruction is ignored This guide uses the following three types of symbols to give indications and precautions against a dange...

Page 33: ...eral precaution or warning that cannot be specifically identified Indicates that improper use may cause personal injury due to laser beam Indicates that improper use may cause personal injury Indicate...

Page 34: ...y death or property damage if the product has been used in the above conditions Do not continue to use the equipment if you detect smoke odor or noise If the equipment emits smoke odor or noise immedi...

Page 35: ...e the equipment in the place where corrosive gases exist Make sure not to locate or use the equipment in the place where corrosive gases sulfur dioxide hydrogen sulfide nitrogen dioxide chlorine ammon...

Page 36: ...oduit de classe 1 Un laser de classe 1 ne sera pas nuisible pour le corps humain Cependant ne pas regarder directement dans le port LAN pendant l op ration Gardez un connecteur optique vacants recouve...

Page 37: ...swappable devices 2 The Optional Devices contains electronic components sensitive to static electricity Avoid failures caused by static electricity when installing or removing any optional devices We...

Page 38: ...onvenient piece of information 1 General Description 1 1 Overview The N8104 Adapter is an Ethernet LAN Adapter for Express server 5800 series This product has one or two optical transceiver module int...

Page 39: ...is attached If need to mount on Low profile PCI EXPRESS slot you can change to the other bracket See 2 1 Bracket Replacement page E 17 PCI Express Connector This product conformed to PCI EXPRESS The...

Page 40: ...SFP Slot PORT 2 PORT 1 Heat sink Screw PORT 2 LINK ACT PORT 1 PORT 2 PORT 1 PORT 2 PORT 1 Full Height Low Profile Description Lamp Lamp Status Meaning LINK On Orange Link at 10Gbps speed Off Link is...

Page 41: ...ew AMB 10G ACT LINK AMB 10G ACT LINK AMB 10G ACT LNK AMB 10G ACT LINK 2 1 2 1 PORT 2 AMB 10G SPEED ACT LINK PORT 1 Full Height Low Profile Description Lamp Lamp Status Meaning AMB 10G SPEED On Orange...

Page 42: ...LINK ACT LINK PORT 1 T X R X T X R X T X R X T X R X Full Height Low Profile PORT 2 PORT 1 ACT LINK Description Lamp Lamp Status Meaning LINK On Orange Link at 25Gbps speed On Green Link at 10Gbps spe...

Page 43: ...NK R X T X ACT LINK R X T X PORT 2 PORT 1 PORT 2 ACT LINK PORT 1 R X T X ACT LINK R X T X PORT 2 LINK ACT LINK ACT LINK ACT Full Height Low profile Description Lamp Lamp Status Meaning LINK On Green L...

Page 44: ...25G ACT LINK 1 2 PORT 1 LINK ACT PORT 2 GRN 25G ACT LINK GRN 25G ACT LINK 1 2 Full Height Low Profile LINK ACT Description Lamp Lamp Status Meaning LINK On Green Link at 25Gbps speed On Orange Link at...

Page 45: ...laser de classe 1 ne sera pas nuisible pour le corps humain Cependant ne pas regarder directement dans le port LAN pendant l op ration Gardez un connecteur optique vacants recouvert d une housse anti...

Page 46: ...104 adapter into expansion slot be careful not to touch the tip of bracket to other parts of server such as other components or board Otherwise they may be damaged Firmly connect the network cable Whe...

Page 47: ...ket according to the following steps as necessary 1 Remove screw on this product with a screw driver 2 Remove the attached bracket and install the other bracket Please keep the removed bracket 3 Attac...

Page 48: ...installing the optical module or cables you do not need to turn OFF the power of the server 3 1 SFP module Installing SFP Module Insert the SFP module into SFP slot IMPORTANT When Connecting SFP modul...

Page 49: ...rt the SPP Standard Program Package on Starter Pack Select and update according to the product model number of the line whose type column is Firmware refer to the following N8104 185 HPE QLogic NX2 On...

Page 50: ...has foreign substance Please contact to reseller sales agents or service representative Make sure a foreign substance has adhered to the connector of a board Check the PCI Express connector on the ada...

Page 51: ...o the LAN port during operation Keep any vacant MPO LC connector covered with a dust cover when you do not use it or you transport it Ne pas regarder directement dans le faisceau laser Le optique modu...

Page 52: ...t only 3 PCI hot plug hot add hot remove and hot swap is not supported 4 AOC Active Optical Cable or DA cable Active type is not supported 5 Do not apply F7 Default in Main Configuration Page on Syste...

Page 53: ...Supply Voltage 12V 3 3Vaux Power Consumption Max 9W Environment Operating Temp 0 55 C Humid 5 95 RH non condensing N8104 186 Dual Port 10GBASE SFP Adapter Interface internal PCI Express 3 0 compliant...

Page 54: ...e Gen 3 LAN 10Gbps or 25Gbps Full Duplex x 2 port Connector internal PCI Express Gen 3 x8 lane external SFF Connector SFF8431 Compliant Controller Marvell QL41202 A2G Dimensions 68 9mm W 167 6mm L Wei...

Page 55: ...00MHz km OM 1 2 33 m OM Optical Multimode Notes N8104 187 211 212 also supports 25GBASE SR About DA cable Direct Attach Twin Ax The following is a list of 3rd party cables that have received some test...

Page 56: ...d below Connector type LC core clad diameter Modal bandwidth Type Cable length 50 125 m 2000MHz km OM 3 0 5 70 m 4700MHz km OM 4 0 5 100 m OM Optical Multimode Notes N8104 187 211 212 also supports 10...

Page 57: ......

Page 58: ...5GBASE SFP28 2ch Dual port 25GBASE SFP28 Adapter 10 25GBASE SFP28 2ch Dual Port 10 25GBASE SFP28 Adapter 10 25GBASE SFP28 2ch Dual Port 10 25GBASE SFP28 Adapter User s Guide 2017 8 2021 7 4 1st Editio...

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