Technical Support
If the problem persists, call NEC Technologies, Inc. at
(800) 388-8888. Before you call, please follow these
instructions to allow for faster service:
• Call from a location at or near your monitor.
• Know the name and model number of your monitor:
LCD1280, LA-1331JSW
• Know the name and the model number of the computer
you are using, and have its manual nearby.
• Know the name of the graphics card you are using, and
have its manual nearby.
• If it is more convenient to fax a question to NEC’s
Technical Support, the fax number is (508) 635-4666.
The BBS
Th
e NEC Remote Bulletin Board System (BBS) is a great
way to keep in touch with NEC. It is an electronic service
accessible with your system and a modem. You can tell us
things about yourself, your experience with the product,
and leave messages requesting on-line help. Also, the
BBS keeps you up to date on the latest NEC products and
lets you download new product information when it is
available.
To contact the BBS using any computer with a modem,
dial: (508) 635-4706.
Communications parameters are: 300/1200/2400/9600
bps, no parity, 8-data bits, 1 stop bit.
FastFacts
™
FastFacts system is an easy-to-use, automated facsimile
service that provides you with information whenever you
need it, 24 hours a day, seven days a week. You can call
the FastFacts system with your touchtone telephone, order a
catalog listing the available documents, or order the docu-
ment you need. Within minutes, your requested information
will be sent to your fax machine. The information includes:
- product brochures
- installation procedures
- quick reference guides
- troubleshooting information
- compatibility charts
To contact FastFacts, dial: (800) 366-0476.
Limited Warranty
NEC Technologies, Inc. (hereinafter NECTECH) warrants
this Product to be free from defects in material and work-
manship and agrees to repair or replace any part of the
enclosed unit which proves defective under these terms
and conditions.
How Long is the Warranty
Parts and labor are warranted for one (1) year from the
date of the first consumer purchase. Spare parts are war-
ranted for ninety (90) days.
Who is Protected
This warranty may be enforced only by the first consumer
purchaser and is not transferable.
What is Covered and What is not Covered
Except as specified below, this warranty covers all defects
in material or workmanship in this Product. The following
are not covered by this warranty:
1. Any Product which is not distributed in the U.S.A. or
Canada by NECTECH or which is not purchased in the
U.S.A. or Canada by the first consumer purchaser.
2. Any Product on which the serial number has been defaced,
modified or removed.
3. Damage, deterioration or malfunction resulting from, but not
limited to:
a. Accident, misuse, abuse, neglect, fire, water, lightning
or other acts of nature, improper storage, unauthorized
Product modification, or failure to follow instructions
supplied with the Product.
b. Alteration, repair or attempted repair by anyone not
authorized by NECTECH.
c. Any shipment of the Product (claims must be presented
to the carrier).
d. Removal or installation of the Product.
e. Any other cause which does not relate to a Product
defect.
4. Cartons, carrying cases, batteries, external cabinets,
magnetic tapes, or any accessories used in connection with
the product.
5. This warranty covers only NECTECH-supplied components.
Service required as a result of third party components is not
covered under this warranty.
What NECTECH Will Pay For and What We
Will Not Pay For
NECTECH will pay labor and material expenses for covered
items, but we will not pay for the following:
1. Removal or installation charges.
2. Costs of initial technical adjustments (set-up), including adjust-
ment of user controls.
3. Payment of shipping and related charges incurred in returning
the Product for warranty repair.
How You Can Get Warranty Service
This product must be returned to a NECTECH factory for
repair. It shall be your obligation and expense to ship the
Product, freight prepaid, to a facility authorized by NECTECH
to render the warranty services in either the original package
or a similar package affording an equal degree of protection.
NECTECH may require that you provide the original bill of
sale or receipt as proof of purchase in order to obtain war-
ranty service. Please retain such proof of purchase with your
records.
Troubleshooting/Support
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