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NEC EXPRESS5800/R320d-E4, Maintenance Manual

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5. Installing Optional Devices 

 

 

Express5800/R320d-E4, R320d-M4    Maintenance Guide (VMware 5.5) 

114 

Chapter 2    Configuring and Upgrading the System 

5.2 

 

Available Option Devices 

Option devices that can be added, removed, or replaced are as follows: 

 

•

  2.5-inch hard disk drive 

The server can contain up to 16 hard disk drives. 
Install hard disk drives in 2.5-inch hard disk drive bay at front of the server. 

 

•

  DIMM 

Up to 256 GB (16 16-GB DIMMs) can be installed on R320d-E4 model, or R320d-M4 model. 
After removing the CPU/IO module, install DIMMs in DIMM sockets on motherboard of the server. 

 

•

  Processor (CPU) 

Up to two CPUs can be installed. 
After removing the CPU/IO module, install CPU in CPUs sockets of the server. 

 

•

  PCI card 

Up to two cards can be installed on R320d-E4 model, or up to 4 cards on R320d-M4 model. 
After removing the CPU/IO module, install PCI card in PCI card slot of the server. 

 

Summary of Contents for EXPRESS5800/R320d-E4

Page 1: ...Model Number N8800 184F EXP320P Maintenance Guide VMware 5 5 30 104 03 104 02 December 2014 NEC Corporation 2014 Express5800 R320d M4 Model Number N8800 185F EXP320Q Chapter 1 Maintenance Chapter 2 Configuring and Upgrading the System Chapter 3 Useful Features ...

Page 2: ...Specifications and other information Installation Guide Chapter 1 Installing OS Installation of OS and drivers and important information for installation Chapter 2 Installing Bundled Software Installation of bundled software such as NEC ESMPRO Chapter 3 Configuring the Separate Log Server Configure the log server using other than ftSys Management Appliance Maintenance Guide Chapter 1 Maintenance S...

Page 3: ... the Transportation of This Server 17 1 4 Relocation and Storage 18 2 Daily Maintenance 20 2 1 Checking and Applying Updates 20 2 2 Checking Alerts 20 2 3 Checking STATUS LED 21 2 4 Making Backup Copies 22 2 5 Cleaning 22 2 5 1 Cleaning the server 23 2 5 2 Cleaning Tape Drive 24 2 5 3 Cleaning the Keyboard and Mouse 24 2 5 4 Cleaning Optical Disk 24 3 User Support 25 3 1 Maintenance Services 25 3 ...

Page 4: ...y LED Indication 49 6 2 POST Error Message 55 7 Collecting Failure Information 62 7 1 Collection of Collect Logs 62 7 2 Collection of System Information 63 7 3 Collecting Memory Dump 64 8 Troubleshooting 66 8 1 Upon Power On to the End of POST 67 8 2 Problems with NEC EXPRESSBUILDER 68 8 3 Upon Installing VMware ESXi and the ft control software 69 8 4 When ESXi is Started 70 8 5 When Failure Occur...

Page 5: ...l Overview 108 3 2 Operable Network Configuration 108 4 Miscellaneous Configuration 110 4 1 Changing Datastore Name 110 5 Installing Optional Devices 111 5 1 Before Starting Work 111 5 1 1 Safety precautions 111 5 1 2 Anti static measures 112 5 1 3 Pre upgrade verification 112 5 1 4 Preparing your system for upgrade 113 5 2 Available Option Devices 114 5 3 2 5 inch Hard Disk Drive 115 5 3 1 Instal...

Page 6: ...etting BMC Configuration 175 2 2 3 Initializing BMC 185 2 2 4 Resetting BMC 185 3 SAS Configuration Utility 186 3 1 Starting the SAS Configuration utility 186 3 2 Quitting the SAS Configuration Utility 187 3 3 Physical Formatting of the Hard Disk Drive 188 4 Flash FDD 190 4 1 Notes on Using Flash FDD 191 4 1 1 Compensation for recorded data 191 4 1 2 Handling Flash FDD 191 4 1 3 Use with EXPRESSBU...

Page 7: ...hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drives This server is equipped with one of the following drives depending on the order at the time of purchase These drives are referred to as optical disk drives in this document DVD ROM drive DVD Super MULTI drive Hard disk drives Unless otherwise stated hard disk drive H...

Page 8: ... registered trademarks of LSI Corporation Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of Quantum Corporation of the United States PCI Express is a trademark of Peripheral Component Interconnect Special Interest Group Copyright 2010 VMware Inc All rights reserved This product is protected by U S and international copyright and intelle...

Page 9: ...s Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada Class A Emission Compliance Statement Avis de conformité à la réglementation d Industrie Canada CAN ICES 3 A NMB 3 A CE Australia and New Zealand Statement This is a Class A product In domestic environment...

Page 10: ...とがあります この場合には使用者が適切な対策を講ずるよう要求されること があります VCCI A 高調波適合品 この装置は 高調波電流規格 JIS C 61000 3 2 適合品です JIS C 61000 3 2 適合品とは 日本工業規格 電磁両立性 第 3 2 部 限度値 高調波電流発生限度値 1 相 当たりの入力電流が 20A 以下の機器 に基づき 商用電力系統の高調波環境目標レベルに適合して設計 製 造した製品です 回線への接続について 本体を公衆回線や専用線に接続する場合は 本体に直接接続せず 技術基準に適合し認定されたボードまたは モデム等の通信端末機器を介して使用してください 電源の瞬時電圧低下対策について この装置は 落雷等による電源の瞬時電圧低下に対し不都合が生じることがあります 電源の瞬時電圧低下対 策としては 交流無停電電源装置 UPS 等を使用されることをお勧めしま...

Page 11: ...lybrominated diphenyl ethers PBDEs not over 0 1wt or 1000wt ppm Ukrainian Декларація про Відповідність Вимогам Технічного Регламенту Обмеження Використання деяких Небезпечних Речовин в електричному та електронному обладнанні затвердженого Постановою 1057 Кабінету Міністрів України Виріб відповідає вимогам Технічного Регламенту Обмеження Використання деяких Небезпечних Речовин в електричному та еле...

Page 12: ...ства или в концентрации до 1000 миллионных частей 5 полибромбифенолы PBB не превышает 0 1 веса вещества или в концентрации до 1000 миллионных частей 6 полибромдифеноловые эфиры PBDE не превышает 0 1 веса вещества или в концентрации до 1000 миллионных частей In the European Union Disposing of your used product EU wide legislation as implemented in each Member State requires that used electrical and...

Page 13: ...over errors or omissions please contact your retailer 5 Regardless of these 4 items NEC Corporation does not take responsibility for effects resulting from operations 6 The sample values used in this document are not the actual values Keep this document nearby so that you may refer to it as necessary Latest editions This document was created based on the information available at the time of its cr...

Page 14: ...components of ft server and how to update firmware 5 Checking the Duplicating Operation of Modules Describes how to check if the system runs properly after system installation or reinstallation 6 Error Messages Describes error messages and actions to be taken at occurrence of an error 7 Collecting Failure Information Describes how to collect information about the location where a failure occurred ...

Page 15: ...20d E4 R320d M4 Maintenance Guide VMware 5 5 15 Chapter 1 Maintenance 10 System Diagnostics Describes the system diagnostics of this server 11 Offline Tools Describes tools for preventive maintenance of this product ...

Page 16: ...ies It is the user s responsibility to erase the data Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data Data seems to be erased when you empty Recycle Bin of Windows or run the format command of the operating system However the actual data remains on the hard disk drive Data not erased completely might be restored by spe...

Page 17: ...on storage devices such as hard disk drives backup data cartridges or any other media such as CD R CD RW so that the data cannot be restored by a third party Some components including fans batteries and the optical disk drive work for a limited period of time and require replacement For stable operation of the server NEC recommends you regularly replace these components Contact your sales represen...

Page 18: ...n Precautions for Use in User s Guide Make sure to complete installation Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If the server needs to be relocated stored due to a change in the floor layout to a great extent contact your service representative If the server has hard disk drives move the server while being careful not to dama...

Page 19: ...condensation will occur and cause malfunctions and failures when these are used in such state Wait for a sufficient period of time before using the server and other components in the operating environment Note Check and adjust the system clock before operating after relocating or storing the server If the system clock time is significantly delayed or advanced over time in spite of adjustment conta...

Page 20: ...on for BIOS FW firmware driver and others of the server and peripheral devices on our website We recommend that the latest update always be applied for stable system NEC corporate site http www nec com Support Downloads Tips Download and apply the latest update yourself NEC recommends that you back up data for a rainy day before applying the latest update 2 2 Checking Alerts Use NEC ESMPRO Manager...

Page 21: ... the server LEDs to be checked LEDs located at front of the server LEDs on hard disk drives installed in 2 5 inch hard disk drive bay If the indicator shows the server abnormality contact your salses representative For the functions and descriptions of the LED refer to Chapter 1 6 1 Error Messages by LED Indication Slot 0 Slot 2 Slot 4 Slot 6 Slot 1 Slot 3 Slot 5 Slot 7 Slot 0 Slot 2 Slot 4 Slot 6...

Page 22: ...he hardware configuration or BIOS configuration make a backup copy of the system information according to Chapter 1 1 14 Backing Up System Information in Installation Guide 2 5 Cleaning Regularly clean the server to keep it in good condition WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details...

Page 23: ...side of the server must be kept dry Do not moisten them with water 1 Power off the server 1 Make sure that the server is powered off 2 Unplug the power cord of the server from a power outlet 2 Clean the power plug Wipe off dust from the power cord plug with a dry cloth 3 Clean the server 1 Soak a soft cloth in neutral detergent that is diluted with cold or warm water and squeeze it firmly 2 Rub of...

Page 24: ...Optical Disk A dusty optical disk or dust accumulated tray causes the device to fail to read data correctly Follow the procedure below to clean the tray and optical disk regularly 1 Make sure that the server is powered on POWER LED is lit 2 Press the Eject button on the front of the optical disk drive The tray comes out 3 Hold the optical disk lightly and take it out from the tray Important Do not...

Page 25: ...red follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Check LED indications and alarm messages on display unit Refer to Chapter 1 6 Error Messages 3 Refer to Chapter 1 8 Troubleshooting If you find a symptom similar to your problem take the action as instructed 4 Confirm that the required software has been properly installed 5 Scan for viruses u...

Page 26: ... path This command displays the status of the hardware specified by the enumerated path Specifying a path displays a detailed status of the hardware at that path Omitting the path argument displays a less detailed table of all fault tolerant devices on the system Refer to Chapter 1 4 2 Device Path Enumeration for more information Output from ftsmaint ls path reflects what the management software r...

Page 27: ...ote This command is valid only for CPU module I O module and internal disk drives ftsmaint bringUp path This command brings into service the CPU module I O module or internal disk specified by path No other devices are supported Tips Running the ftsmaint bringUp command on a CPU module degrades system performance and halts network communications for up to a minute Note This command is valid only f...

Page 28: ...periodically in order not to run out of the capacity The size of a dump file is approximately 100 MB 4 1 6 BMC firmware update ftsmaint burnBmcs fw_file This command updates the BMC firmware using BMC firmware file specified by fw_file argument Important Shutdown the guest OS except for ftSys Management Appliance Make sure that I O modules and BMC are duplicated before starting update of BMC firmw...

Page 29: ...essors 0 21 0 22 1 21 1 22 Temperature n sensor 0 130 1 130 Fan n sensors 0 140 0 144 1 140 1 144 I O Module 10 11 PCI Slot devices in slots on motherboards 10 1 10 2 11 1 11 2 PCI Slot devices in optional high profile PCIe slots 10 3 10 4 11 3 11 4 Internal Disk controller 10 5 11 5 Network controller Ethernet controller Intel Corporation 82576 Gigabit network connection Network interface 10 6 07...

Page 30: ...drive 2 10 40 2 1 3 Internal disk drive 3 10 40 3 2 4 Internal disk drive 4 10 40 4 3 5 Internal disk drive 5 10 40 5 4 6 Internal disk drive 6 10 40 6 5 7 Internal disk drive 7 10 40 7 6 8 Internal disk drive 8 10 40 8 7 9 CPU IO Module 1 CPU 1 I O 11 1 10 Internal disk drive 1 11 40 1 0 11 Internal disk drive 2 11 40 2 1 12 Internal disk drive 3 11 40 3 2 13 Internal disk drive 4 11 40 4 3 14 In...

Page 31: ...ocations of Major Enumerated Devices Rear View Callout Device Device ID 1 I O module 0 PCI Slot 1 10 1 2 I O module 0 PCI Slot 2 10 2 3 I O module 0 PCI Slot 3 10 3 4 I O module 0 PCI Slot 4 10 4 5 I O module 1 PCI Slot 1 11 1 6 I O module 1 PCI Slot 2 11 2 7 I O module 1 PCI Slot 3 11 3 8 I O module 1 PCI Slot 4 11 4 3 4 1 2 7 8 5 6 ...

Page 32: ...board Fan2 1 Sensor NORMAL 10 Combined CPU IO ONLINE DUPLEX 0 10 1 MISSING EMPTY 10 2 MISSING EMPTY 10 3 Fibre Channel Serial Bus Ctlr ONLINE ONLINE 0 8f 00 0 Fibre Channel QLogic Corp ISP2532 based ONLINE ONLINE 10 4 MISSING EMPTY 10 5 Mass Storage Ctlr ONLINE DUPLEX 0 0b 00 0 Serial Attached SCSI controller LSI Logi ONLINE DUPLEX 10 6 Network Ctlr ONLINE DUPLEX 0 07 00 0 Ethernet controller Inte...

Page 33: ...Network Interface BROKEN BROKEN 11 7 Display Ctlr ONLINE DUPLEX 0 44 00 0 VGA compatible controller Matrox Graphic ONLINE DUPLEX 11 8 USB Serial Bus Ctlr ONLINE ONLINE 0 66 00 0 USB Controller Intel Corporation Patsbur ONLINE ONLINE 66 00 1 USB Controller Intel Corporation Patsbur ONLINE ONLINE 11 10 PCI to PCI Bridge ONLINE ONLINE 0 11 11 PCI to PCI Bridge ONLINE ONLINE 0 11 12 Network Ctlr ONLIN...

Page 34: ...IMPLEX is shown if the system is not duplicated The following examples demonstrate some common commands and the resulting output In Example 2 the I O module 1 is listed as having a State of ONLINE and an OP State of DUPLEX The value of SECONDARY for Reason indicates that it is operating as the backup I O element Example 2 Viewing the State of the Bottom I O module 1 opt ft bin ftsmaint ls 11 H W P...

Page 35: ...ct Threshold 2147483647 604800 86400 Value 0 0 0 Minimum Count 1 4 2 MTBF fault class aborts Fault Count 0 Last Timestamp Replace Threshold 0 Evict Threshold 86400 Value 0 Minimum Count 2 4 3 3 Bringing System Components Down and Up You can use the ftsmaint command to bring down and restart fault tolerant components After bringing up a component the system synchronizes and duplexes the correspondi...

Page 36: ...fore starting diagnostics you need to bring down the module to be diagnosed For example use the following commands to start diagnostics on CPU module 1 opt ft bin ftsmaint bringDown 1 Completed bringDown on the device at path 1 opt ft bin ftsmaint runDiag 1 Completed diagnostics on the device at path 1 Check the Op State shows DIAGNOSTICS_PASSED by the following command opt ft bin ftsmaint ls 1 H ...

Page 37: ...t Shutdown the guest OS except for ftSys Management Appliance 1 Login to ftSys Management Appliance as a root user 2 Use the SCP command or vSphere Client to store the BMC firmware file in the desired directory of ftSys Management Appliance In the example below ft control software Install DVD is mounted and BMC firmware file is copied to ftSys Management Appliance cp mnt cdrom firmware bmc 2700_47...

Page 38: ...mpletes Updated firmware on the device at path 11 120 Updated firmware on the device at path 10 120 Important Do not operate the machine and power supply unit while the firmware is updated The firmware is destroyed and modules may need to be replaced 6 Run the following command to check that Op State of BMC shows DUPLEX and Firmware Rev shows the new BMC version opt ft bin ftsmaint ls 10 120 Op St...

Page 39: ... bios 2700_4700_6400 Tips See Chapter 2 1 1 2 Installing NEC ESMPRO Agent in Installation Guide for how to mount unmount ft control software Install DVD 3 Run the following command to check the State shows ONLINE and Op State shows DUPLEX for CPU modules 0 and 1 opt ft bin ftsmaint ls 0 H W Path 0 State ONLINE Op State DUPLEX opt ft bin ftsmaint ls 1 H W Path 1 State ONLINE Op State DUPLEX 4 Run t...

Page 40: ... operate the machine and power supply unit while the firmware is updated The firmware is destroyed and modules may need to be replaced 5 Run the following command to check that Op State of CPU module shows DUPLEX and Firmware Rev shows the new BIOS version opt ft bin ftsmaint ls 0 Op State DUPLEX Firmware Rev BIOS Version 7 0 27 Version is indicated in the underlined part opt ft bin ftsmaint ls 1 ...

Page 41: ...he installation of the CPU module Important You need to perform this configuration as a root user Note This configuration just shifts the timing of the no communication and does not control the no communication status Furthermore this configuration does not prevent timeout error due to no communication from occurring Tips Even if auto reinstallation of CPU is disabled it is enabled and the install...

Page 42: ...f CPU by combination with cron daemon 1 Add configuration to etc crontab Example Disable auto reinstallation of CPU module from 6 00 to 18 15 everyday Add the following lines to etc crontab Defer CPU bringup at 6 00 every day Enable CPU bringup at 18 15 every day 0 6 root opt ft bin ftsmaint bringupPolicy defer 15 18 root opt ft bin ftsmaint bringupPolicy enable 2 Reflect the configuration file of...

Page 43: ...top of I O Modules This section describes how to confirm the continuous system operation by failover after stopping the primary I O module 1 Check which is the primary I O module The I O module with the PRIMARY LED lit is the primary module 2 Check whether the I O modules are duplicated To check if the I O modules are duplicated see the System FT LED Indications of the status LED when I O modules ...

Page 44: ...wing command Specify the device path ID of the primary I O module When you stop the operation of the primary I O module failover occurs and the secondary I O module becomes the primary module The status LED of I O module changes as shown below Indications of status LED LED I O module 0 I O module 1 1 PRIMARY LED Green 2 DISK ACCESS LED Amber or Green blinking Green when accessing to HDD LED System...

Page 45: ... of diagnosis LED I O module 0 I O module 1 1 PRIMARY LED Green 2 DISK ACCESS LED Amber or Green blinking Green when accessing to HDD LED System 3 System FT LED When duplication of disks is started after the completion of diagnosis of I O module LED I O module 0 I O module 1 1 PRIMARY LED Green 2 DISK ACCESS LED Amber or Green blinking Green when accessing to HDD Amber or Green blinking Green when...

Page 46: ... modules 1 Confirm that the CPU modules are duplicated To check if the CPU modules are duplicated see the status LEDs of the CPU modules Indications of status LED when CPU modules are duplicated LED System 3 System FT LED Green 2 Use the ftsmaint command to stop the operation of the CPU module to be removed To stop the CPU Module 0 run the following command cd opt ft bin ftsmaint bringdown 0 1 2 3...

Page 47: ...em 3 System FT LED 3 Start the stopped CPU module Run the following command to start the operation of the CPU module stopped in step 2 When the CPU module is started Hardware diagnosis Memory Synchronization Memory Copy and then the Duplication Completion are performed Note that the system is paused temporarily for copying memory during memory synchronization Indications of status LED after comple...

Page 48: ... 1 Maintenance 6 Error Messages If the server enters the abnormal state the error is posted by various means This section explains the types of error messages LED indication is unusual Refer to 6 1 Error Messages by LED Indication An error message appeared Refer to 6 2 POST Error Message ...

Page 49: ...seems to have occurred check the LED indication This Maintenance Guide describes actions to be taken for watch error message However if replacement of modules is necessary contact your sales agent Module ID LED Management LAN port SPEED LED LINK ACT LED GLAN connector 10GLAN connector R320d M4 only Power Unit LED Rear Panel System POWER LED System FAULT LED System FT LED System ID LED Module POWER...

Page 50: ...led However the failed CPU IO module cannot be identified Contact your service representative 3 System FT LED LED indication Description Action On green The system is operating under duplex condition Off The system is not duplexed 4 System ID LED LED indication Description Action On blue The UID switch is pressed Blinking blue The device identification request is issued from remote site Off 5 Disk...

Page 51: ...een The network port is sending or receiving data ACT Off Disconnected from network Check the network status and cable connection Speed LED Management port LED indication Description Action On green The port is operating on 100BASE T Off The port is operating on 10BASE T Speed LED 1G LAN connector LED indication Description Action On amber The port is operating on 1000BASE T On green The port is o...

Page 52: ...state 2 SAFE TO PULL SAFE TO PULL LED This LED indicates the possibility to remove CPU IO module safely LED indication Description Action On green The CPU IO module can be removed Blinking green The CPU IO module cannot be removed Off The CPU IO module is in off line state 3 Module ID ID LED The Module ID LED is used for identifying the device that requires maintenance among devices mounted on the...

Page 53: ...Contact your sales representative An error occurred on memory slot 5 Contact your sales representative An error occurred on memory slot 6 Contact your sales representative An error occurred on memory slot 7 Contact your sales representative An error occurred on memory slot 8 Contact your sales representative An error occurred on memory slot 9 Contact your sales representative An error occurred on ...

Page 54: ...tive 9 FAN Fan error LED The LED lights in amber when failure occurs on the cooling fan for CPU and power supply unit of CPU IO module Contact your service representative 10 I O I O FAULT LED The LED lights in amber when failure occurs on the I O PCI part of CPU IO module Contact your service representative 11 PRIMARY Primary LED The LED lights in green when CPU IO module is primary 9 Power Unit L...

Page 55: ...layed messages and beep patterns before contacting your sales representative Alarm messages are useful information for maintenance The list only contains messages for the server For details about error messages of optional devices and the actions to take refer to the instructions that come with each product System Monitoring Check Passed ERROR 8002 Check date and time settings Press F1 to resume F...

Page 56: ...E_ARCH_PROTOCOL_NOT_A VAILABLE 8806 PEI_RESET_NOT_AVAILABLE The system was not reset correctly 8807 DXE_RESET_NOT_AVAILABLE 8808 DXE_FLASH_UPDATE_FAILED The Flash ROM was not written to correctly B000 Expansion ROM not initialized Failed to expand option ROM Disable expansion of option ROM of the board that is not used for OS boot B001 Expansion ROM not initialized PCI Slot 1 Option ROM expansion ...

Page 57: ...re Unplug the power cord wait for at least 30 seconds then restart the server If the same error is detected repeatedly contact your sales representative C10D Internal Use Area of BMC FRU corrupted An illegality was detected in FRU containing the device information C10E BMC SDR Repository empty An error was detected on BMC SDR C10F IPMB signal lines do not respond Failure of Satellite Management Co...

Page 58: ...tected that BMC is in Forced Boot Mode Unplug the power cord wait for at least 30 seconds then restart the server At that time check the jumper switch setting on motherboard If the same error is detected repeatedly contact your sales representative D483 BP SROM data invalid An invalid data was detected in system backplane Contact your sales representative D484 BP SROM data read error Failed to rea...

Page 59: ...ayed while POST is running This is not an error POST Completed Successfully Displayed when POST completes normally This is not an error POST ERROR XXXX Error XXXX was detected during POST Check the message displayed on LCD and take an appropriate action System Simplex The system is operating in simplex mode This is not an error System Duplex CPU IO module is operating in duplex mode This is not an...

Page 60: ...Non Critical CPU1_DIMM Area Temperature Upper Non Critical CPU1_DIMM Area Temperature Lower Critical CPU1_DIMM Area Temperature Upper Critical CPU2_DIMM Area Temperature Lower Non Critical CPU2_DIMM Area Temperature Upper Non Critical CPU2_DIMM Area Temperature Lower Critical CPU2_DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Control Upper Cr...

Page 61: ...ut A timeout occurred while servicing system management interrupts IPMI Watchdog timer timeout Power off A watchdog timer timeout occurred System Front FAN1 Lower Non Critical A fan alarm was detected It is possible that a fan has failed or is clogged Contact your sales representative and request repairs System Front FAN2 Lower Non Critical System Front FAN3 Lower Non Critical System Front FAN4 Lo...

Page 62: ...occurred a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly dump the data 7 1 Collection of Collect Logs When you collect NEC ESMPRO Agent collect logs log in to the log server on which NEC ESMPRO Agent is installed as the root user and run the following command The collected ...

Page 63: ...ears enter the host name or IP address of ESXi host If the following message appears enter the root user name of ESXi host If the following message appears enter the root password for ESXi host The collected data is created in the following directory YYYYMMDD denotes created date Note It may take certain period of time to create Bug_YYYYMMDD tar file tmp BugPool Bug_YYYYMMDD tar Enter Administrati...

Page 64: ...y may affect the system operation Important A message indicating insufficient virtual memory may appear when restarting the system due to an error Ignore this message and proceed Restarting the system may result in an inability to properly dump the data If a physical processor of CPU 0 is allowed to be used for the virtual machine memory dump may not be collected even when pressing the DUMP switch...

Page 65: ...excessively shorter or longer will fail to collect memory dump Do not use anything that easily breaks such as pencil toothpicks or plastic The memory dump is stored when DUMP switch is pressed Memory dump may not be collected at CPU stall Tips The dump files cannot be deleted automatically Check the var core directory size periodically in order not to run out of the capacity The size of a dump fil...

Page 66: ...8 10 Problems with Optical Disk Drive and Flash FDD Failed to start from EXPRESSBULDER Refer to 8 2 Problems with NEC EXPRESSBUILDER Refer to 8 8 When EXPRESSBUILDER is Started on Windows Failed to install OS Refer to 8 3 Upon Installing VMware ESXi and the ft control software NEC ESMPRO does not work normally Refer to 8 9 Problems with Bundled Software Refer to User s Guide stored in ft control s...

Page 67: ...the POWER LED is lit green Did you install the CPU IO module properly Check if the CPU IO module is properly installed in the server Secure the CPU IO module with screw located on the module removable handle The screen does not turn on Wait until the NEC logo appears POST fails to complete Are the DIMMs installed Check if DIMMs are installed correctly Is the memory size large The memory check may ...

Page 68: ...olution This EXPRESSBUILDER version is not designed for this computer Insert the correct version and click OK This EXPRESSBUILDER version is not designed for this computer Use EXPRESSBUILDER provided with the server If the same error persists contact your service representative EXPRESSBUILDER could not get the hardware parameters of this motherboard This version is not designed for this computer o...

Page 69: ...w of the programs that are running Installation will be aborted if you finish the programs that are running Although the operation onOS will be feasible modules or PCI boards will not be duplicated properly if you abort the installation In this case you need to reinstall OS according to Chapter 1 1 Setup procedure in Installation Guide DISK Access LED lights in amber Did you properly setup the dup...

Page 70: ...unction Is the AC power supplied to both CPU IO modules If the AC power supplied to only one of the CPU IO module Wake On LAN may become unavailable Supply the AC power to both of CPU IO modules Is Hub Client fixed as 1000M Check the following configurations Set the Hub as Auto Negotioation Set the Client as Auto negotiate best speed Important For both Hub Client you cannot use Wake On LAN feature...

Page 71: ...memory dump Check if you are not using a physical processor of CPU 0 for the virtual machine If a physical processor of CPU 0 is allowed to be used for the virtual machine memory dump may not be collected even when pressing the DUMP switch To operate the machine assuming to collect memory dump set the value other than 0 for the property of Scheduling Affinity of the virtual machine Setting procedu...

Page 72: ...e does not work Is the cable properly connected Make sure that the cable is connected to the connector on the front or rear of the server Are the keyboard and mouse are compliant with your server Operation of the server with unauthorized devices is not guaranteed Screen freezes keyboard and mouse are disabled If the amount of memory is large it takes time to copy the memory in dual mode and the sy...

Page 73: ... mode is the same with that of the connected hub A CPU IO module cannot be integrated When a componet fails and is reintegrated the following message may be recorded to the system log and the process is stopped Such event indicates that the component s MTBF is below the threshold and it is judged that repair is necessary Thus the reintegration process cannot be completed Generally replacement of t...

Page 74: ...tion bar to enforce security If this happens click the Information bar to display the documents The menu does not appear Is the shift key pressed Setting the DVD CD with the shift key pressed down cancels the Autorun feature Is the OS in the proper state The menu may not appear depending on the system registry setting or the timing to set the DVD CD In such a case select My Computer from Explorer ...

Page 75: ... portmap stops or NEC ESMPRO Agent reboots while NEC ESMPRO Agent is operating NEC ESMPRO Agent does not work appropriately Run the following command and reboot NEC ESMPRO Agent opt nec esmpro_sa bin ESMRestart ntagent Memory Usage When Information of server state constitution appears the memory usage of ntagent increases about 10KB per hour Do not always display Information of server state consti...

Page 76: ...next monitoring interval of monitoring service CPU Load Ratio of snmpd Service While monitoring the server from NEC ESMPRO Manager the CPU load ratio of snmpd Service on NEC ESMPRO Agent side may increase at every monitoring interval default 1 minute NEC ESMPRO Manager and NEC ESMPRO Agent exchange information through snmpd Service If the server status monitoring by NEC ESMPRO Manager is on defaul...

Page 77: ...DIMM2 Temp 0 Temperature Unknown Threshold Disabled Status Unknown Pop up Constitution Information has changed is displayed If you are seeing Information of server state constitution pop up is displayed when hardware constitution on the monitored server is changed such as attaching or removing CPU module or PCI module The information on the screen is updated afterwards System Environment Monitorin...

Page 78: ... metal pin that is 1 2 mm in diameter or uncoil a thick paper clip and insert it into the forced eject hole at the front of the tray Keep pressing slowly until the tray comes out Important Do not use anything that easily breaks such as toothpicks or plastic If you still cannot eject the disk contact the maintenance service company 3 Pull the tray out with your hands 4 Remove the disk 5 Push the tr...

Page 79: ...hat no processing is in progress 9 2 Forced Shutdown Use this function when an OS command does not shut down the server POWER Switch does not turn off the server or software reset does not work Continue to hold POWER Switch of the server for at least 4 seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote po...

Page 80: ...rd set in the BIOS Setup utility SETUP by using the same way Tips When the server works use the BIOS setup utility SETUP to return the settings to the factory defaults To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Do not change any other jumper switch settings Any change may cause the server to fail or malfunction CMOS Clear ...

Page 81: ...ble repair or alter the server Do not remove lithium batteries Disconnect the power plug before installing or removing the server CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details refer to Safety precautions in Precautions for Use in User s Guide Make sure to complete installation ...

Page 82: ... following warning message appears press the POWER switch to power off the server POST proceeds even when the warning message is displayed WARING 8006 System configuration data cleared by Jumper 10 Disconnect AC power cords from CPU IO modules 0 and 1 11 Remove CPU IO module 0 and remove its top cover 12 Change jumper switch setting to its original position Protect 13 Assemble the CPU IO module 0 ...

Page 83: ...ts after a while If PRIMARY LED of CPU IO module 1 lights disconnect AC power cords from both CPU IO modules wait for 30 seconds and connect them at the same time 8 When the POWER LEDs on CPU IO modules 0 and 1 starts blinking press the POWER switch to turn on the server 9 If the following warning message appears press the POWER switch to power off the server POST proceeds even when the warning me...

Page 84: ...ritten to the disk on checking hard disk drives 10 2 Startup and Exit of System Diagnostics Start up System Diagnostics in the following procedure If the server is running shutdown the system 1 Start up EXPRESSBUILDER and select Tool menu from Boot menu For information on starting up EXPRESSBUILDER refer to Chapter 3 5 Details of EXPRESSBUILDER Note In case Language selection menu appears select E...

Page 85: ...mary window Shows the results of each test Move the cursor and press Enter on the cursor line to display the details of the test When an error is detected by the System Diagnostics the relevant test result in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press Enter Take notes abou...

Page 86: ...mpletion screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect a FAT formatted removable media and then select Save F Option Optional features can be used from this menu Reboot Reboots the server 5 Select Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD ...

Page 87: ... tools at the following steps 1 Turn on the peripheral devices and then the server 2 Press F4 while the message below is displayed Press F2 SETUP F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion When you select a keyboard type the following menu is displayed 4 Select Maintenance Utility or BMC Configuration to start each tool Refer to the next section for more inf...

Page 88: ...n IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in IPMI Intelligent Platform Management Interface and also back up such information Using this feature system errors and events can be investigated to locate the parts to be replaced You can also clear the SEL area and specify the operation when the SEL area becomes full Tips DIMM informat...

Page 89: ... option devices 1 ftSys Management Appliance Describes the specifications of ftSys Management Appliance virtual machine 2 Disk Operations Describes how to duplex hard disk drives and how to replace the failed hard disk drives 3 Duplex LAN Configuration Describes how to configure duplex LAN 4 Miscellaneous Configuration 5 Installing Optional Devices Describes procedure for installing replacing or r...

Page 90: ...software runs on ftSys Management Appliance ft control software monitors manages the state of the ESXi host system at all times and provides commands to change the system settings and access the system information The specifications of ftSys Management Appliance virtual machine are as follows CPU 1vCPU Memory 1024MB Disk 10GB Network 1port Guest OS CentOS 5 7 Tips For detailed information on CentO...

Page 91: ...e present and running on your ftServer system at all times Do not restart or shutdown the ftSys Management Appliance unless instructed to do so for updates or troubleshooting purposes The appliance is also configured to start and shut down automatically with your ESXi host Do not change this configuration Deploy only one ftSys Management Appliance per system and configure it to manage only the ESX...

Page 92: ...u command before running the administrative commands The default ftadmin password is ftadmin and changing the password is recommended as well as that of the root user Avoid deploying your own scripts and third party agents in the ftSys Management Appliance Avoid manually updating the CentOS software or manually adding and removing RPM software packages in the ftSys Management Appliance ftSys Manag...

Page 93: ...einstallation of the ESXi 2 1 Operable disk configuration Duplication must be configured for all the internal disks in NEC Express5800 ft series The disks redundancy is configured by Software RAID with the internal disks of corresponding slots The internal disks path and device name Slots corresponding to the mirroring process Corresponding slots Slot 0 10 40 1 Slot 0 11 40 1 Slot 1 10 40 2 Slot 1...

Page 94: ... installed in the slot0 of I O module 0 10 run the following command In the following example the kernel device name is vmhba0 C0 T0 L0 opt ft bin ftsmaint ls 10 40 1 H W Path 10 40 1 Description Disk Drive State ONLINE Op State DUPLEX Reason NONE Modelx SEAGATE ST9146853SS Firmware Rev N007 Serial 6XM02H250000B117KSV2 Device Name disk_a Udev Device Names Kernel Device Names vmhba0 C0 T0 L0 Endura...

Page 95: ...til the status indication of Raid device disappears and the status of each disks become in_sync Check the status of RAID using the esxcli storage mpm command which is described later in this document Use only the hard disk drives specified by NEC There is a risk of hard disk as well as the entire device breakdown when you install a third party hard disk drive Purchase two paired hard disk drive of...

Page 96: ...s storage mpm add v Device name d Kernel device name To add disks RAID configuration esxcli s ESXi host IP address storage mpm create v Device name disk1 Kernel device name disk2 Kernel device name 2 3 Confirm Hard Disk Drives status To confirm the disk status use esxcli storage mpm list command The following display is an example when esxcli storage mpm list command is run Note The kernel device ...

Page 97: ...t This must be operated by root user 1 Run esxcli s ESXi host IP address storage mpm list 2 Check the failed disk form the displayed info The following is an example when a failure occurred on the internal disk stored in the slot 0 of I O module 1 When you confirm the slot0 of I O Module1 by opt ft bin ftsmaint ls command it is displayed as follows cd opt ft bin ftsmaint ls 11 40 1 H W Path 11 40 ...

Page 98: ...torage mpm remove commands with device name and kernel device name specified Note The remove command will fail if disk status is other than faulty You should change disk status by running fail command in advance Run the remove command without intermission because the disk status returns to in_sync in a short time after running the fail command The following is an example of command prompt for the ...

Page 99: ... is required to complete synchronization When the progress is no longer displayed and both kernel devices show in_sync the synchronization is completed esxcli s xxx xxx xxx xxx storage mpm list Info mpm0 143066368 blocks 139713 MB 2 2 recover 51 6 73879680 143066368 finish 32 8min 35088K s _ vmhba0 C0 T0 L0 10 40 1 in_sync _ vmhba1 C0 T0 L0 11 40 1 syncing esxcli s xxx xxx xxx xxx storage mpm list...

Page 100: ...The example below shows that the command is run for device name mpm1 Note The minimum maximum resync speed is reverted when the ESXi host is rebooted To use the setting persistently let this command be run every time when the ESXi host is started Describe the following line in etc rc local d local sh file of ESXi host esxcli storage mpm speedLimit min 200000 max 200000 Refer to the Knowledge Base ...

Page 101: ... 2 Configuring a RAID Device This section describes how to configure a new RAID device on the added disks Important These operations must be performed by the root user Note If the target disk drive has a data contained in it the existing data will be erased by configuring RAID system Make sure that the target disk drive does not contain any necessary data 1 Run esxcli s ESXi host IP address storag...

Page 102: ...en the progress is no longer displayed and both kernel devices show in_sync the synchronization is completed esxcli s xxx xxx xxx xxx storage mpm create v mpm1 disk1 vmhba0 C0 T1 L0 disk2 vmhba1 C0 T1 L0 Make sure that the RAID device is configured successfully esxcli s xxx xxx xxx xxx storage mpm list Info mpm0 143066368 blocks 139713 MB 2 2 _ vmhba0 C0 T0 L0 10 40 1 in_sync _ vmhba1 C0 T0 L0 11 ...

Page 103: ... device you have built Note When configuring RAID device using esxcli storage mpm create command some data remains unerased and the existing VMFS datastore may be displayed on datastore list In this case erase the existing datastore then create a new datastore 1 Open vSphere Client and log in to the ESXi host 2 Select the Configuration tab for the ESXi host 3 Select Storage in the Hardware box 4 S...

Page 104: ... R320d M4 Maintenance Guide VMware 5 5 104 Chapter 2 Configuring and Upgrading the System 5 The Add Storage wizard appears Select Disk LUN in Storage Type and click Next 6 Select a volume on which to create the VMFS datastore and click Next ...

Page 105: ...ions Express5800 R320d E4 R320d M4 Maintenance Guide VMware 5 5 105 Chapter 2 Configuring and Upgrading the System 7 Select the version of file system and click Next 8 Confirm the current disk layout and click Next ...

Page 106: ...Maintenance Guide VMware 5 5 106 Chapter 2 Configuring and Upgrading the System 9 Enter the datastore name and click Next 10 Specify the capacity for the area to be used and click Next By default the maximum available space in storage device is used ...

Page 107: ...2 Disk Operations Express5800 R320d E4 R320d M4 Maintenance Guide VMware 5 5 107 Chapter 2 Configuring and Upgrading the System 11 Click Finish Now the VMFS datastore is created ...

Page 108: ...tandard switch vSwitch0 is created in the port 1 vmnic_100600 vmnic_110600 of On Board 1 Gigabit of CPU IO modules 0 and 1 and network duplication is achieved You can configure the setting of and check the network interfaces from vSphere Client For more specific setting method see VMware vSphere document ESXi Configuration Guide The network may be disconnected for up to about one minute when failo...

Page 109: ...bit 1 vmnic_100600 vmnic_110600 2 vmnic_100601 vmnic_110601 On Board 10 Gigabit 1 vmnic_101200 vmnic_111200 2 vmnic_101201 vmnic_111201 PCI e slot 1 1 vmnic_100100 vmnic_110100 2 vmnic_100101 vmnic_110101 PCI e slot 2 1 vmnic_100200 vmnic_110200 2 vmnic_100201 vmnic_110201 PCI e slot 3 1 vmnic_100300 vmnic_110300 2 vmnic_100301 vmnic_110301 PCI e slot 4 1 vmnic_100400 vmnic_110400 2 vmnic_100401 v...

Page 110: ...n 4 1 Changing Datastore Name If the ft Management Appliance is installed in internal disk the storage name of internal disk datastore1 is changed to datastore2 You can change the datastore name as needed Select the relevant datastore in Summary tab of vSphere Client and select Rename from right click menu Refer to the VMware vSphere document for detailed information ...

Page 111: ...n the warranty period 5 1 Before Starting Work 5 1 1 Safety precautions Observe the following notes to install or remove optional devices safely and properly WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details refer to Safety precautions in Precautions for Use in User s Guide Do not disassemb...

Page 112: ... cloth to work with the server Wear anti static shoes to work with the server Take off any metal accessories you wear ring bracelet or wristwatch before working with the server Handling of components Keep any component in an anti static bag until you actually install it to the server Hold a component by its edge to avoid touching any terminals or parts To store or carry any component place it in a...

Page 113: ...he server is powered off disconnect all power cords and interface cables from the server before installing or removing the optional devices To remove the CPU IO module during the continuous operation disable the intended module place the module off line by using the ftsmaint command After a new module is installed to the server enable the module using the ftsmaint command Tips The system is defaul...

Page 114: ...ves in 2 5 inch hard disk drive bay at front of the server DIMM Up to 256 GB 16 16 GB DIMMs can be installed on R320d E4 model or R320d M4 model After removing the CPU IO module install DIMMs in DIMM sockets on motherboard of the server Processor CPU Up to two CPUs can be installed After removing the CPU IO module install CPU in CPUs sockets of the server PCI card Up to two cards can be installed ...

Page 115: ...n pair Contact your sales agent for hard disk drives optimum for your server The operation is executed on the created mirror volume with installed hard disk drive pairs such as slot 0 on CPU IO module 0 1 slot 1 on CPU IO module 0 1 slot 2 on CPU IO module 0 1 The OS is installed on the mirror volumes that consist of the hard disks in the slot 0 Slots to execute the mirroring process Empty slots i...

Page 116: ... Important Refer to Chapter 2 5 1 2 Anti static measures and Chapter 2 5 1 4 Preparing your system for upgrade before starting installing or removing options You must mount two HDDs that form dual disk configuration before starting the OS 1 Shut down the OS The system turns off automatically 2 Remove the front bezel 3 Identify the slot to which you want to install a hard disk drive 4 If a dummy tr...

Page 117: ...ever hook touches the server frame Check the direction of the lever Insert the hard disk drive with the lever unlocked 7 Slowly close the lever When the lever is locked you will hear a click sound Important Be careful not to pinch your finger s between the lever and tray Note Check the hook of the lever is engaged with the frame 8 Press the POWER switch to power on 9 Install the front bezel 10 Ref...

Page 118: ...ng your system for upgrade before starting installing or removing options 1 Shut down the OS The system turns off automatically 2 Remove the front bezel 3 Push the lever of the hard disk to unlock the drive and pull the handle toward you 4 Hold the handle and hard disk drive to pull them off 5 Install the dummy tray in an empty tray according to procedures described in Chapter 2 5 3 1 Installing 2...

Page 119: ... hard disk drive fails the DISK ACCESS LED on the hard disk drive s handle lights amber 2 Remove the failed hard disk referring to Chapter 2 2 4 Replacing a hard disk drive and Chapter 2 5 3 2 Removing 2 5 inch Hard Disk Drive 3 Refer to the steps in Chapter 2 5 3 1 Installing 2 5 inch Hard Disk Drive to install a new hard disk drive Note The hard disk drive to be installed for replaced must have ...

Page 120: ...ing the CPU IO module Removing the module being operating may cause unexpected trouble Use the management software e g the ftsmaint command to isolate the module to be removed so that the module is removed when it is stopped without fail Then remove the relevant module after verifying the Status LED on the CPU IO module See Chapter 1 6 1 Error Messages by LED Indication for details of the Status L...

Page 121: ...s follows With the following command check that the Status of the CPU module is OFFLINE Similarly stop the PCI module 0 Check that the Status of the PCI module is OFFLINE Tips When removing CPU IO module 1 select Bring Down for CPU module ID 1 and PCI module ID 11 2 Remove the front bezel 3 Disconnect the power cord of a module to be removed The stopper will go down when you disconnect the cable N...

Page 122: ...s or network If any cables are connected keep a record of where the cables are connected and disconnect all cables from the module you are to pull out Tips If you cannot disconnect the LAN cable easily disconnect it while pressing the latch with a slotted screwdriver 5 Hold the black levers of the CPU IO module and pull it off Pull it off until it is locked and stopped Important Do not hold part o...

Page 123: ...the way and cannot be pulled out Lower the lock on the side of CPU IO module to unlock it and then pull it out 7 Pull out the CPU IO module gently and carefully and place it on a flat and sturdy table Avoid the dusty or humid place This allows you to access the devices in the CPU IO module For more information on how to handle these devices see the associated sections Lock ...

Page 124: ... a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis and insert it slowly 2 Push up the black levers placed on the left and right sides of the front of the CPU IO module and fasten them with screws Important Secure the handle with the screws If it is not secured by the screws the operation of the CPU IO module will be unstable In some syst...

Page 125: ...tal frame of the server to discharge static electricity from your body before handling the DIMM Do not touch the DIMM terminals or onboard parts with a bare hand or place the DIMM directly on the desk Make sure to use the DIMM authorized by NEC Installing a third party DIMM may cause a failure of the DIMM as well as the server Repair of the server due to failures or damage resulted from installing...

Page 126: ...o install DIMM No of CPUs Capacity GB 1 2 3 4 8 7 6 5 9 10 11 12 16 15 14 13 1 4 4 8 4 4 12 4 4 4 16 4 4 4 4 20 4 4 4 4 4 24 4 4 4 4 4 4 28 4 4 4 4 4 4 4 32 4 4 4 4 4 4 4 4 32 8 8 8 8 48 8 4 8 4 4 8 4 8 64 8 8 8 8 8 8 8 8 64 16 16 16 16 96 16 8 16 8 8 16 8 16 128 16 16 16 16 16 16 16 16 2 4 4 8 4 4 12 4 4 4 16 4 4 4 4 24 4 4 4 4 4 4 32 4 4 4 4 4 4 4 4 40 4 4 4 4 4 4 4 4 4 4 48 4 4 4 4 4 4 4 4 4 4 ...

Page 127: ...M Follow the procedure below to install the DIMM 1 Shut down OS The sever turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove three screws two on the front and one on the rear and remove the top cover of the CPU IO module 5 Open the cable clamp of air duct ...

Page 128: ...onal Devices Express5800 R320d E4 R320d M4 Maintenance Guide VMware 5 5 128 Chapter 2 Configuring and Upgrading the System 6 Disconnect cables 7 Remove the air duct 8 Locate the socket you are mounting the DIMM Air duct ...

Page 129: ...IMM slot Important Keep and store the removed dummy memory module with care 10 Insert a DIMM into the DIMM socket vertically After the DIMM is completely inserted into the socket the levers are automatically closed Note Pay attention to the direction of the DIMM The terminal of the DIMM has a cutout to prevent incorrect insertion 11 Attach the air duct cable and cable clamp SAS1 SAS2 Dummy memory ...

Page 130: ... CPU IO module and secure it with three screws 13 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 14 Connect the power cords 15 Press the POWER switch to power on the server 16 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message ...

Page 131: ...remove the DIMM Important At least one DIMM is required to operate the server 1 Shutdown OS The system turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove three screws two on the front and one on the rear and remove the top cover of the CPU IO module 5 Open the cable clamp of air duct ...

Page 132: ... Maintenance Guide VMware 5 5 132 Chapter 2 Configuring and Upgrading the System 6 Disconnect cables 7 Remove the air duct 8 Open the levers attached on both sides of the socket of the DIMM to be removed It will be unlocked and the DIMM can be removed Air duct ...

Page 133: ...lamp 11 Place the top cover of the CPU IO module and secure it with three screws 12 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 13 Connect the power cords 14 Press the POWER switch to power on the server 15 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Me...

Page 134: ... DIMM Follow the procedure below to replace a failed DIMM 1 Identify the failed DIMM by viewing the memory slot error LED 2 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 3 Replace the DIMM 4 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 5 Start up the CPU IO module using the ftsmaint command ...

Page 135: ...ng the CPU Do not touch the CPU terminals or onboard parts with a bare hand or place the CPU directly on a desk Make sure to use the CPU specified by NEC Installing a third party CPU may cause a failure of the CPU as well as the server Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee Before adding or removing a CPU power off...

Page 136: ...ords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove the air duct refferring to Chapter 2 5 5 2 Removing DIMM 5 Verify the location of the CPU socket 6 Remove four screws that secure the dummy heat sink Remove the dummy heat sink Important Keep and store the removed dummy heat sink and four screws with care 7 Remove the protective cover from...

Page 137: ...pen the lever until it stops 10 Lift the plate 11 Put the processor on the CPU socket slowly and gently For easy installation hold edges of processor with your thumb and index fingers so that the notch is aligned with the key on the CPU socket Important Be sure to hold the processor only at the edges Pay attention not to touch the bottom of the processor pin section Note Insert the processor while...

Page 138: ...enance Guide VMware 5 5 138 Chapter 2 Configuring and Upgrading the System 12 Lightly push the processor to the CPU socket and close the plate 13 Close the socket lever marked with to fix it 14 Close the socket lever marked with to fix it Notch Pin mark Pin mark Key ...

Page 139: ...e the heat sink on the CPU Important Do not touch the cooling sheet that is attached on the back of the heat sink with your hand Important If you install additional CPU ensure that the fins of the additional CPU s heat sink are in the same direction as those of the standard CPU Heat sink of additional CPU Heat sink of standard CPU Front of server ...

Page 140: ...t in parallel then tighten the screws diagonally 17 Install the air duct referring to Chapter 2 5 5 1 Installing DIMM 18 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 19 Connect the power cords 20 Press the POWER switch to power on the server 21 Verify that POST displays no error message If POST displays an error message write it down and see the POST error messag...

Page 141: ...acing CPU Take the steps below to replace the failed CPU 1 Identify the failed CPU by ftsmaint command 2 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 3 Install the new heat sink and CPU 4 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 5 Start the CPU IO module from the ftsmaint command ...

Page 142: ...or place the PCI card directly on the desk Refer to Chapter 2 5 1 2 Anti static measures and Chapter 2 5 1 4 Preparing your system for upgrade before starting installing or removing options 5 7 1 Precautions Note the following to install or replace PCI card To make a dual PCI card configuration install the same type of board i e having the same specifications and performance to the same slot for e...

Page 143: ...e same slot for each CPU IO module 0 1 2 Up to one card can be installed for each CPU IO module and up to two boards can be installed for each device List of option PCI cards and installable slots R320d M4 model N code Product name PCI 1 PCI 2 PCI 3 PCI 4 Remarks PCI slot performance PCIe 2 0 x4 lane PCIe 2 0 x8 lane Slot size Low Profile Full Height PCI card type x8 socket N8804 009 1000BASE T 2c...

Page 144: ... the board connector matches with the shape of the PCI card slot connector 1 Installing Low Profile PCI Board 1 Shut down the OS The server is automatically powered off 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove one screw that secures the stopper and remove the stopper 5 Verify the location of the CPU socket...

Page 145: ...crew 9 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 10 Connect the power cords 11 Press the POWER switch to power on the server 12 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message 13 After the OS has started proceed to steps in Chapter 2 5 7 5 Setup o...

Page 146: ...off 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove one screw that secures the stopper and remove the stopper 5 Remove three screws that secure the Riser Card and remove the riser card from the motherboard 6 Remove one screw that secures the stopper and remove the stopper from the Riser Card 7 Verify the location...

Page 147: ...pter 2 Configuring and Upgrading the System 8 Remove the PCI bracket cover Important Keep and store the removed PCI bracket cover with care 9 Install a PCI card in a PCI slot 10 Install the stopper and secure with one screw 11 Install a Riser Card on the motherboard and secure it with three screws ...

Page 148: ...O module 14 Connect the power cords 15 Press the POWER switch to power on the server 16 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message 17 After the OS has started proceed to steps in Chapter 2 5 7 5 Setup of Optional PCI Board 5 7 3 Removing PCI Board To remove PCI card card follow t...

Page 149: ...e and cables for option devices 7 The installed CPU IO module will start automatically 8 Confirm that the PCI card is recognized correctly by the OS 2 N8803 038 Fibre Channel Board set 1 Identify the failed board by ftsmaint command 2 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 3 Configure WWPN of Fibre Channel board to be installed setting confirming access contro...

Page 150: ...all drivers for N8804 009 board because they are included in the OS After installing the boards refer to Chapter 2 3 Duplex LAN Configuration 2 N8804 011 10GBASE T 1ch board set Important For LAN cable s connector use a RJ 45 connector which is compliant with IEC8877 standard If any other connector is used it may not be removed easily Slots to install optional PCI cards Refer to List of option PCI...

Page 151: ...stem BIOS settings and parameters 2 BMC Configuration Describes the BMC Configuration Utility in Off line Tool of the server 3 SAS Configuration Utility Describes the SAS Configuration Utility of the server 4 Flash FDD Describes the Flash FDD 5 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 6 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 7 NEC ESMPRO Describe...

Page 152: ...ppears at the bottom left of the screen Press F2 SETUP a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 while expanding option ROM 1 2 Parameter Descriptions The SETUP utility has the following six major menus Main Advanced Security Server Boot Save Exit These menus have submenu...

Page 153: ...no password is set Administrator is displayed Memory Information Total Memory The total capacity of installed memory is displayed display only System Date WWW MM DD YYYY Set the system date System Time HH MM SS Set the system time Factory settings Tips Be sure to confirm that the date and time in the BIOS parameters are correctly configured Check the system clock monthly Additionally if you implem...

Page 154: ...dvanced menu appears For the menus that show a to their left select a menu and press Enter to display its submenu 1 Processor Configuration submenu From the Advanced menu select Processor Configuration and then press Enter to display the menu screen shown below For the menu that has on the left move the cursor to it and then press Enter to show its submenus ...

Page 155: ...r disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel Virtualization Technology feature to virtualize processor Active Processor Cores All 1 8 Specify the number of cores to enable in each processor package The number of cores that can be specified depends on the processor installed Hyper...

Page 156: ...Processor 1 or not is displayed Hyper Threading Supported Not Supported Whether the Hyper Threading Technology is supported or not on Processor 1 is displayed Processor 2 CPUID Number Not Installed ID of Processor 2 is displayed by a numerical value Note Installed indicates that no processor is installed in processor socket 2 Processor Type Type of Processor 2 is displayed Processor Speed Clock sp...

Page 157: ...bmenu From the Advanced menu select Memory Configuration and then press Enter to display the menu screen shown below For the menu that has on the left move the cursor to it and then press Enter to show its submenus For details about the options see the table below Option Parameter Descriptions Memory Information Factory settings ...

Page 158: ...n Parameter Descriptions Total Memory The physical capacity of installed memory is displayed Available under 4GB Memory capacity available in an area under 4 GB is displayed CPU1_DIMM1 8 Status CPU2_DIMM9 16 Status Number Not Present Capacity and status of each DIMM is displayed Number indicates memory capacity and DIMM is working normally Not Present Indicates no DIMM is installed Factory setting...

Page 159: ... Parameter Descriptions SAS Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard SAS LANX Option ROM Scan Disabled PXE Boot iSCSI Boot Enable or disable the option ROM SCAN for onboard LAN R320d M4 X 1 2 3 4 R320d E4 X 1 2 PCI Slot X Option ROM Disabled Enabled Enable or disable the option ROM on each PCI slot R320d M4 X 1 2 3 4 R320d E4 X 1 2 Factory settings Note If...

Page 160: ...out the options see the table below Option Parameter Descriptions HPET Disabled Enabled Enable or disable the High Precision Event Timer This option may not be supported depending on OS Wake On LAN PME Disabled Enabled Enable or disable the feature that remotely powers on the server through a network Factory settings Important The menu for VT d and I OAT may be displayed depending on your server m...

Page 161: ... the Advanced menu select USB Configuration and then press Enter to display the menu screen shown below For details about the options see the table below Option Parameter Descriptions Device Reset Timeout 10 sec 20 sec 30 sec 40 sec Specify the timeout period when Start Unit command is issued to USB Mass Storage Device Factory settings ...

Page 162: ...eful Features 6 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press Enter to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and then press Enter to display the menu screen shown below ...

Page 163: ...ial port B Serial B Interrupt IRQ 4 IRQ 3 Specify the interrupt for serial port B Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console redirection feature for the specified serial port Specifying Serial Port A or Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager and options for connection shown below...

Page 164: ... settings Select Administrator Password or User Password and then press Enter to display the screen where you can register change the password Tips User Password cannot be set without setting Administrator Password Do not set any password before installing OS If you have forgotten any password contact the store where you purchased the product or your maintenance service company If you clear the pa...

Page 165: ...arted by administrative right If no password is set SETUP starts with administrative right User Password Up to 20 alphanumeric characters When Enter is pressed the password entry screen to set user right is displayed With this password access to SETUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Configuration Password On Boot Di...

Page 166: ...numeration Monitoring Timeout 60 180 1200 Specify the timeout period for PCI device scan Unit second Option ROM Scan Monitoring Disabled Enabled Enable or disable the feature to monitor option ROM scan Option ROM Scan Monitoring Timeout 60 300 1200 Specify the timeout period for option ROM scan Unit second OS Boot Monitoring Disabled Enabled Enable or disable the feature to monitor OS boot up If t...

Page 167: ...me has elapsed and CPU IO modules of both systems are installed 180 seconds at longest Power On Delay Time 50 600 Specify the DC power on delay time when Power On or Last State is selected for AC LINK Unit second The table below shows the operation of DC power when the AC power is turned off once and then back on in accordance with the AC LINK setting System status before AC power was turned off A...

Page 168: ... is displayed System Part Number The part number of the system is displayed System Serial Number The serial number of the system is displayed Chassis Part Number The part number of chassis is displayed Chassis Serial Number The serial number of chassis is displayed BMC Device ID The device ID of BMC is displayed BMC Device Revision The revision of BMC is displayed BMC Firmware Revision The firmwar...

Page 169: ...er menu move the cursor to Event Log Configuration and then press Enter to show its submenu For details about the options see the table below Option Parameter Descriptions Clear Online Event Logs Press Enter then select Yes to clear event logs of active module Clear Offline Event Logs Press Enter then select Yes to clear event logs of standby module ...

Page 170: ...ecution are displayed instead of the logo If BIOS Redirection Port is enabled this option is shown as Unavailable and inaccessible run with Disabled state automatically Bootup NumLock State On Off Enable or disable NumLock feature of keyboard Setup Prompt Timeout Number Specify the time until the F2 is pressed to launch SETUP Boot Option Priorities Boot Option 1 These items display the priority of...

Page 171: ...device using the arrow keys and change the priority using the arrow keys Tips If a bootable device is newly connected the priority lowest in its BBS Priorities is assigned to that device If a bootable device is disconnected from the server the relevant device is removed from BBS Priorities When Load Setup Defaults is executed on Save Exit menu the Boot Option and BBS Priorities are changed as foll...

Page 172: ... The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the system automatically reboots c Save Changes Changes are saved in NVRAM d Discard Changes The changes are discarded and the settings are reset to the one at startup of SETUP utility e Load Setup Defaults This option resets all values in the SETUP utili...

Page 173: ...e Tools The server has the following offline tools Off line Maintenance Utility Use this tool when maintaining the server BMC Configuration Use this tool when setting system configuration information to BMC This section describes the features of BMC Configuration 2 1 2 Starting BMC Configuration When the server starts press F4 to display Offline Tools menu and select BMC Configuration on the menu ...

Page 174: ...ion to BMC If you select OK after you change the values the set values are applied to BMC Refer to Chapter 3 2 2 2 Setting BMC Configuration for details b BMC Initialization You can restore the BMC Configuration information to the default value except for some items Executing this item initializes both CPU IO modules 0 and 1 Refer to Chapter 3 2 2 3 Initializing BMC for details c BMC Reset CPU IO ...

Page 175: ...ment and services of BMC LAN of CPU IO module X X 0 or 1 and change parameter setting Only the module that is installed appears on this menu See 2 2 2 a Network for details b User Management You can manage users who use BMC See b User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See c Mail Alert for details d SNMP Alert You can view SNM...

Page 176: ... at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address MAC Address of BMC is displayed DHCP Determine whether to dynamically obtain an IP address from a DHCP server If the item is set to Enable and applied BMC set the value IP Address Subnet Mask and Default Gateway obtained from DHC...

Page 177: ...alue is specified for subnet mask an error message is displayed and setting is disabled 2 Can be changed only when DHCP is set to Disable 3 Can be changed only when DHCP is set to Enable 4 Host Name should be within 63 characters Acceptable characters are alphanumeric hyphen underscore _ and period 5 Host Name and Domain Name should be within total of 255 characters Acceptable characters are alpha...

Page 178: ...e user 4 Administrator Operator User Administrator Active Directory Property Active Directory Authentication Enable or disable Active Directory authentication Disable User Domain Name Specify the user domain name 5 6 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controller 1 5 7 Enable Server Address1 Specify IP ...

Page 179: ...o 19 ASCII characters excluding blank quotation ampersand question mark equal sign and can be used 4 Privileges are defined as follows Administrator User who has administrator right All operations are allowed Operator User who can operate the machine Session management license registration remote KVM media configuration and update are not allowed User General user Viewing IPMI information only is ...

Page 180: ...Mail Address Specify the mail address of To 1 2 3 Blank To 2 Select Enable Disable of To 2 1 Disable To 2 E Mail Address Specify the mail address of To 2 2 3 Blank To 3 Select Enable Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject Specify the Subject ...

Page 181: ... sending an alert by mail 10 1 When Mail Alert is enabled at least one addresses should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters including alphanumeric hyphen underscore period and at mark can be used 4 Up to 63 alphanumeric characters excluding and can be used 5 Up to 255 alphanumeric characters hyphen and period can be used for full domain name or IP a...

Page 182: ...IP Address2 Specify the IP Address of secondary receiver 5 0 0 0 0 Alert Reciever3 Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error is detected in each sensor type the alert is sent to the checked address Error Warning When Error or Warning is det...

Page 183: ...de to indicate coordinate when moving mouse cursor Relative Absolute Relative Keyboard Language Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of remote CD DVD port when encryption is disabled 1 5120 Remote USB Memory No Encryption Display the port numbe...

Page 184: ... all log records in the SEL Repository are cleared 2 Disabling Platform Event Filter also disables SNMP alert 3 When BMC can be managed directly from NEC ESMPRO Manager Ver 5 4 or later this item must be set to Enable If it is set to Enable Authentication Key is required 4 Can be specified only when ESMPRO Management is set to Enable 5 This Authentication key is used when NEC ESMPRO Manager Ver 5 ...

Page 185: ...e Initialization ESC Aborts processing and returns to Main menu Enter Initializes BMC configuration settings and restores the default value except for some items After initialization it takes about one minute to restart BMC 2 2 4 Resetting BMC If you select BMC Reset CPU IO module X on Main menu the confirmation message as show below appears Only the CPU IO module installed in the server appears o...

Page 186: ...ide When you configure the CPU IO module of the secondary side first power off the server plug out and plug in the AC power cord of the primary side Then start the server The SAS Configuration Utility is used for physical formatting Do not change the settings on each utility menu as doing so causes failure and malfunction of this server 3 1 Starting the SAS Configuration utility Take the following...

Page 187: ...ility 1 Keep pressing ESC until the Adapter List menu appears A message appears to prompt whether you want to quit the utility Select an item you want to perform and press Enter Are you sure you want to exit Cancel Exit Save changes and reboot Discard changes and reboot Exit the Configuration Utility and Reboot Tips Be sure to select Discard changes and reboot menu Do not change the settings on ea...

Page 188: ...side first power off the server plug out and plug in the AC power cord of the primary side Then start the server The following describes how to execute physical formatting of hard disk drive 1 Press Enter on the Adapter List menu Adapter Properties menu appears after a short while 2 Select SAS Topology and press Enter SAS Topology menu appears after a while 3 Select Direct Attach Device and press ...

Page 189: ...d disk drive to execute physical formatting and press D while pressing Alt Device Properties menu appears after a while 5 Select Format and press Enter Device Format menu appears after a while 6 Press F to start formatting After the completion of formatting the following message appears Press any key to display Device Properties menu ...

Page 190: ...ely careful not to lose Flash FDD or have it stolen If Flash FDD is lost stolen misappropriated or fraudulently obtained there is a risk of leaking confidential information to a third party NEC assumes no responsibility for damages caused by leaking confidential information in this way The write protection of Flash FDD is the status before connecting it to this server If you want to change the wri...

Page 191: ...D cannot be connected via USB hub Directly connect Flash FDD to USB connector of the server Before handling Flash FDD discharge static electricity from your body by touching a nearby metal object such as a doorknob or aluminum frame Do not disassemble Flash FDD Do not apply a strong force to Flash FDD Do not place Flash FDD in an area directly exposed to sunlight or near a heater Do not handle Fla...

Page 192: ...er 3 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu appears 2 Insert the DVD into a computer running Windows Autorun Menu shown in Chapter 3 5 2 Menu of EXPRESSBUILDER 4 Autorun Menu appears The autorun menu is disabled by factory default Launch the menu by running autorun dispatcher_x64 exe 5 2 Menu of EXPRESSBUILDER EXPRESSBUILDER is operated by using onscreen menus 1 Boot Selection Menu When...

Page 193: ...ng the mouse or keyboard The following menus are included a Setup This menu is not available b Utilities Starts a utility provided by EXPRESSBUILDER See Chapter 3 5 3 Utilities Provided by EXPRESSBUILDER for details c Versions Displays software and driver versions in EXPRESSBUILDER d Exit Closes EXPRESSBUILDER and then shut down or restart the server ...

Page 194: ...torun menu to read documents or install bundled software Adobe Reader is needed to view or print manuals of PDF format You can easily install Starter Pack or NEC ESMPRO using this feature Log on the Windows with the built in Administrator to use this feature Integrated Installation 5 3 Utilities Provided by EXPRESSBUILDER The following utilities can be started when choosing Utilities from Home Men...

Page 195: ...d voltage Connecting the management LAN port to your network enables you to do the following from a remote site via a Web browser and SSH client Managing the server Operating KVM keyboard video and mouse from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console To actualize these functions virtual USB mass storage Remote FD Remote CD DVD Remote U...

Page 196: ... of NEC ESMPRO Agent refer to User s Guide in ft control software Install DVD 7 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware To use these features install the bundled software such as NEC ESMPRO Agent on the server Refer to NEC ESMPRO Manager Installation Guide or online help of NEC ESMPRO for details ...

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