NEC ELECTRA ELITE IPK II, Features And Specifications Manual

Page: 395 / 996

E911 Compatibility 2 - 373
E
E911 Compatibility
Description
E911 Compatibility ensures that emergency calls always get through. If an emergency
occurs, a user simply goes to any telephone, lifts the handset and dials 911. The system’s
built-in E911 compatibility places the emergency call even if the user forgets to dial an access
code or press a line key. The E911 capabilities include:
J
Attendant Notification
The attendant receives a notification each time a co-worker dials an emergency 911
call. This notification is the co-worker’s name and number display optionally
accompanied by an audible alarm. Notification occurs regardless of whether the
attendant is idle or busy on a call. You can optionally extend this capability to other
supervisory extensions as well.
IMPORTANT - PLEASE NOTE THE FOLLOWING!
1. All local trunks or the trunk connected to external 911 equipment must be put into the
E911 route. By placing all the local trunks into the E911 route, this assures that any user may
make a call to 911.
2. When ARS is NOT enabled and the system allows trunk access by dialing ‘9’, single line
telephones will disregard Program 20-03-03 - System Options for Single Lines Telephones -
SLT DTMF Dial to Trunk Lines. This will prevent the system from connecting to a trunk until all
the digits are dialed. This can be avoided by using either ‘8’ or ‘9x’ (but not ‘91’) as the trunk
access code. Be aware that this change will require additional programming changes.
3. When using external E911 equipment, do not allow analog single line telephones to directly
access trunks. When an analog SLT directly accesses a trunk (#9 xxx) and dials 911, the
system will not follow the 911 routing. If your system is connected to external E911 equipment,
the system will not route the call to that equipment.
4. Do not use an asterisk within a PBX access code if the Account Code feature is used.
With the Account Code feature enabled, if an asterisk is used within the access code, the trunk
stops sending digits to the central office after the * is sent.
5. Finally, but most importantly, TEST - TEST - TEST!! Due to the nature of the E911 feature,
it is imperative that when programming this, or any other feature, to be aware of the
consequences. Make sure to test the extensions with the E911 feature to confirm that other
features will not prevent the call from being completed. When using external equipment, make
sure the dial treatment tables are working properly.