20
Account Code Forced
To place an outside call:
O
Access a trunk (e.g., press a
Line
key or dial
0
)
O
Dial
4
-OR-
Press your
Account Code
key (Code 50)
O
Dial Account Code (16 digits maximum)
O
Dial
4
-OR-
Press your
Account Code
key
O
Dial the number you want to call
Note 1:
When calling from a station that is assigned the Account Code Forced /
Verified feature, outgoing call will only be processed after the dialled Account
Code is verified.
Note 2:
If you hear “stutter dial tone” after dialling the number, ARS is requesting that
you enter an Automatic Route Selection Authorisation Code.
ACD Agent Operations
Agent Log In
O
Press the
ACD LOG IN/LOG OUT
key
-OR-
Press
Speaker
and dial the
Log In
service code
4
5
(default)
O
Dial the log in code (up to 20 digits) (optional)
AIC Agent Log In
Single AIC Agent Log In:
O
Press the
ACD LOG IN/LOG OUT
key
-OR-
Press
Speaker
and dial the
AIC Log In
service code ____
(Not assigned at default)
O
Dial the log in code (up to 20 digits)
O
Dial the Agent Identity Code (AIC) (up to 4 digits)
Multiple AIC Agent Log In:
O
After already being logged in, press the
ACD LOG IN/LOG OUT
key
-OR-
Press
Speaker
and dial the
AIC Log In
service code ____
(Not assigned at default)
O
Dial
0
to cancel the log out option
O
Dial the Agent Identity Code (AIC) (up to 4 digits)
O
Repeat steps 3 and 4 for each additional log in.
Summary of Contents for DTERM DIGITAL 16 BUTTON DISPLAY
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