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NEC 80044, System Manual

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Directory Dialing

68

◆

Chapter 2: Features

IntraMail  System Guide

Directory Dialing

Description

Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the 

fi

rst few letters 

in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension 
number of the person they wish to reach — just their name. Here’s how Directory Dialing works:

1.

When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally, 

the caller may be asked to dial a digit to access Directory Dialing.)

2.

The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Adminis-

trator) which asks the caller to dial letters for the name of the person they wish to reach.

3.

The caller dials the letters for the person’s name plus #. They can dial by 

fi

rst name or last name, depend-

ing on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.

4.

IntraMail searches the list of programmed extension names for a match of the caller-entered letters.

5.

Voice prompts announce the 

fi

rst three matches, and allow the caller to dial a digit (1-3) to reach one of 

the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).

6.

The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that exten-

sion. The call is sent as a Screened or Unscreened transfer, depending on programming.

For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 15 
characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in 
their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must 
have their Subscriber Mailbox active (Personal or Group).

The Directory Dialing Mailbox can be a Routing Mailbox assigned as a Directory Dialing Mailbox 

or

 a 

Master Mailbox assigned as a Directory Dialing Mailbox. See 

Using a Routing Mailbox for Directory Dial-

ing

 below or 

Using a Master Mailbox for Directory Dialing

 on page 71 for more.

Related Features

Directory Dialing Mailbox

 (page 76)

A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.

System Administrator

 (page 171)

Only the System Administrator can record the Directory Dialing Message.

Programming

Using a Routing Mailbox for Directory Dialing

Step 1

Set up the Directory Dialing Mailbox.

1.1

8006 - IntraMail Routing Mailboxes: Mailbox Number

 on page 227.

- Select the Routing Mailbox (

000-015

) you want to assign as a Directory Dialing Mailbox.

✔

By default, there are no Routing Mailboxes assigned as Directory Dialing Mailboxes.

1.2

8006 - IntraMail Routing Mailboxes: Mailbox Type

 on page 227.

- Enter 

4

 to make the selected Routing Mailbox a Directory Dialing Mailbox.

✔

By default, there are no Routing Mailboxes assigned as Directory Dialing Mailboxes.

1.3

8006 - IntraMail Routing Mailboxes: Mailbox Active

 on page 227.

- Enter 

Y

 (9) to make the mailbox active.

✔

By default, all Routing Mailboxes are active.

Software
Note:  

Directory Dialing requires software version 03.20.07 or higher and IntraMail voice prompts version 1.2..

Summary of Contents for 80044

Page 1: ...w the IntraMail Feature Glossary on page 12 Default Mailbox List Mailbox Type Range Announcement 008 0151 Call Routing 000 0071 Subscriber 300 427 in DS2000 300 333 in DS1000 Master 600 607 700 7071 Total Mailboxes 160 in DS2000 66 in DS10001 By default in DS1000 only the first 8 300 307 extensions have Subscriber Mail boxes enabled By default in DS2000 only the first 16 300 315 extensions have Su...

Page 2: ...s the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions In no event shall NEC Unified Solutions Inc be liable for any incidental or consequential damages in connection with the use of this...

Page 3: ...hapter 2 Features 11 Introduction to IntraMail Features 11 IntraMail Feature Glossary 12 Announcement Mailbox 22 The Next Call Routing Mailbox Options 22 Announcement Message 27 Answer Schedule Override 28 Answer Tables 30 The Default Mailbox and Routing Hierarchy 31 Customizing an Answer Table 31 Answering Machine Emulation 35 Auto Attendant Do Not Disturb 37 Auto Erase or Save 40 Auto Time Stamp...

Page 4: ...3 Hunting to Voice Mail 82 Busy Trunk Type 4 Hunting to Voice Mail 83 External Transfer 84 Fax Detection 86 Flexible Answering Schedules 87 Flexible Call Routing 88 Flexible Mailbox Numbering Plan 89 Flexible Numbering Plan Example 89 Forced Unscreened Transfer 90 Getting Recorded Help 91 Go To A Mailbox 92 Greeting 94 Remote Greetings 94 Multiple Greetings 94 Group Mailbox 98 Understanding Group ...

Page 5: ...on 141 Message Record 142 Message Reply 143 Message Retention 144 Message Retention Guard Time 144 Message Storage Limit 145 Message Waiting Lamp 146 Multiple Company Greetings 147 Next Call Routing Mailbox 148 Subscriber Mailbox Options 148 Announcement Mailbox Options 150 Programming Subscriber Mailboxes 152 Programming Announcement Mailboxes 152 Programming Voice Mail 154 Quick Message 156 Reco...

Page 6: ...cord 190 Unsupervised Conference 190 Call Screening 190 0101 Program Entry 191 0200 Tenant Options 193 0201 Tenant Option Programming 193 Options 193 Name Format 193 0201 Program Entry 194 1000 Trunk Programming 195 1003 Trunk Options 195 Options 195 Direct Termination Day 195 Direct Termination Night 195 MOH Source 196 Tandem Trunk 196 Answer Table 196 1003 Program Entry 197 1800 Extension Option...

Page 7: ...ng Trunk Group Access 210 8002 Program Entry 211 8003 Voice Mail Port Options Part 2 212 Options 212 Trunk Number 212 Trunk Access Type 212 8003 Program Entry 212 8004 IntraMail System Options 213 Options 213 Subscriber Message Length 213 Non Subscriber Message Length 213 Message Backup Go Ahead Time 213 Fax Extension 214 Digital Pager Callback Number 214 Delay in Dialing Digital Pager Callback Nu...

Page 8: ...Action Table 228 Screened Transfer Timeout 228 Time Limit for Dialing Commands 228 Fax Detection 229 Options for Announcement Mailboxes 229 Next Call Routing Mailbox 229 Repeat Count 229 Hang Up After 229 Options for Directory Dialing Mailboxes 230 Minimum Number of Letters Required 230 Directory List Number to Use 230 Extension Name Match 230 Unscreened or Screened Transfer 231 Screened Transfer ...

Page 9: ...Start Time 242 Schedule Stop Time 243 Type 3 Date Example 244 8007 Program Entry 245 8008 IntraMail Dial Action Tables 246 Dial Action Table Actions 247 TRF Action Screened Transfer 1 247 UTRF Action Unscreened Transfer 2 247 REC1 Action Quick Message With Greeting 3 248 REC2 Action Quick Message Without Greeting 4 248 LOGON Action Log Onto Voice Mail 5 248 Hang Up Action 6 249 GOTO Action Go to M...

Page 10: ...Table of Contents viii Table of Contents IntraMail System Guide ...

Page 11: ...Quick Setup Installation DS1000 Installation DS1000 Installation Installing IntraMail in DS1000 Step 1 Power down the system Figure 1 Powering Down the DS1000 Turn off the system power Unplug the system s AC power cord Figure 1 Powering Down the DS1000 Power Switch 80200 28 ...

Page 12: ...possible leave the ground wire connected This will help prevent static damage when plugging in the IntraMail PCB Step 4 Remove the DS1000 cabinet from wall Step 5 Remove the cabinet top panel Figure 3 Removing the DS1000 Top Panel Unscrew the 2 captive screws that secure the cabinet top panel to the base Lift up and remove the top panel Figure 2 Removing the DS1000 Cover Figure 3 Removing the DS10...

Page 13: ...aMail PCB as shown below Be sure to snap the PCB into the supplied plastic standoffs Step 7 Replace and re secure the top panel Step 8 Complete the reinstallation Hang the cabinet back on the wall Reinstall all extension trunk and auxiliary cabling Replace and lock the cover Plug in the system and turn on the system power Step 9 Verify IntraMail operation After the system restarts go to any keyset...

Page 14: ...on the front of the cover then gently slide the cover back to remove it Step 3 Remove the CPU PCB Figure 6 Removing the DS2000 CPU Attach a grounded wrist strap to a known earth ground Discharge any built up static electricity by touching the cabinet ground lug Unplug and label the CPU cabling if installed Remove the CPU and place it on a flat anti static surface Figure 5 Removing the DS2000 Cover...

Page 15: ...raMail operation After the system restarts go to any keyset and press MW You should immediately log into that extension s mailbox and hear the voice prompt You have no new messages Step 8 Replace the cover Figure 8 Replacing the DS2000 Cover Hook the tabs on the rear of the cover into their associated slots then push the front cover into place Screw in the 2 captive screws that secure the cover to...

Page 16: ...er outside calls during the day and at night 2 1 1003 Trunk Options Direct Termination Day on page 195 Enter the IntraMail master number 700 for each trunk that you want IntraMail to answer Step 3 Set up the Automated Attendant to answer outside calls only at night 3 1 1003 Trunk Options Direct Termination Night on page 195 Enter the IntraMail master number 700 for each trunk that you want IntraMa...

Page 17: ... Number on page 208 8002 Voice Mail Port Options Part 1 Name on page 209 IntraMail System Requirements DS1000 2000 System Software version 03 or higher CPU PCB P N 80025B in DS2000 Cabinet P N 80200A in DS1000 Specifications IntraMail Part Numbers and Capacities P N 80044 IntraMail 4 Port 4 Hour P N 80088 IntraMail 8 Port 8 Hour Mailboxes Announcement 8 Call Routing 8 Subscriber DS1000 34 Subscrib...

Page 18: ...ng Mailbox 000 R 7 2 4 Record the daytime Instruction Menu message twice 2 5 Dial I 4 2 6 Dial 001 for Call Routing Mailbox 001 R 7 2 7 Record the night Instruction Menu message hang up See Instruction Menu on page 105 for more Default Automated Attendant Answering All trunks answered by the Automated Attendant route to Answer Table 1 Answer Table 1 uses Schedule 1 to answer calls from 8 30 AM 5 0...

Page 19: ...l Routing Mailboxes Dial Action Table on page 228 for more Step 3 Change the dialing options for the night time Dial Action Table 2 3 1 In 8008 Dial Action Table Actions for Dial Action Table 2 make the following changes For the digits 3 and 4 enter 0 for the Action entry to prevent callers from dialing extensions at night For the digit 0 change the Action entry to REC1 by dialing 3 and the Data e...

Page 20: ...Programming Application Examples 10 Chapter 1 Quick Setup IntraMail System Guide ...

Page 21: ... feature its benefit any special considerations you should be aware of and how it works in the default system Related Features Related Features shows you at a glance how the feature interacts with other IntraMail features Programming Here you ll find easy to follow step by step programming instructions for the feature If you need more detail about a program just follow the page reference to the pr...

Page 22: ...d alternate dialing options for callers See Answer Schedule Override on page 28 for more Automated Attendant Auto Attendant Do Not Disturb AutoAttendant Do Not Disturb sends AutomatedAttendant calls directly to an extension user s mailbox Their phone will not ring for calls from the Automated Attendant See Auto Attendant Do Not Disturb on page 37 for more Also see Greeting in this glossary Automat...

Page 23: ...ments are available to Automated Attendant call ers See Call Routing Mailbox on page 49 for more Automated Attendant Caller ID A telephone company service that provides a caller s number and optional name The telephone system can pass this infor mation to IntraMail to enable Caller ID with Return Call See Caller ID on page 56 for more System Caller ID with Return Call See Make Call and Time and Da...

Page 24: ...telephone number See External Transfer on page 84 for more Automated Attendant Fax Detection The Automated Attendant can detect incoming fax calls and transfer them to a fax machine See Fax Detection on page 86 for more System Flexible Answering Schedules The Automated Attendant can answer outside calls with different announcements and dialing options depending on the time of day and day of week S...

Page 25: ...ing A Subscriber Mailbox user can record a personalized greeting for their mailbox Caller s to the user s mailbox hear the greeting With Remote Greeting an extension user can call into the Automated Attendant access their mailbox and remotely record their mailbox greeting DS1000 2000 software versions 03 20 07 and higher pro vide Multiple Greetings With Multiple Greetings the mailbox subscriber ca...

Page 26: ...user can press a key to log onto access their IntraMail mailbox With Remote Logon an employee calling through the Auto mated Attendant can dial a single digit followed by their own mailbox number to remotely log onto their mailbox See Log Onto Voice Mail on page 112 for more Voice Mail Mailbox Greeting See Greeting in this glossary Voice Mail Mailbox Logon See Log Onto Voice Mail in this glossary ...

Page 27: ...gth of a message that can be left in a user s voice mailbox See Message Length on page 131 for more Voice Mail Message Listen Mode When a user calls their mailbox they can dial a code to listen to all their messages their new messages their saved messages or their held messages See Message Listen Mode on page 132 for more Voice Mail Message Notification Once activated by the mailbox user dials a t...

Page 28: ...leave a message in an extension s mailbox depending on the setting of the Next Call Routing Mailbox Dial Mode See Next Call Routing Mailbox on page 148 for more Voice Mail One Touch Forwarding See Call Forward to a Mailbox and Message Forward in this glossary Voice Mail One Touch Mailbox Access See Mailbox Logon in this glossary Voice Mail One Touch Mailbox Retrieval See Mailbox Logon in this glos...

Page 29: ...ller ID See Make Call in this glossary Voice Mail Rotary Dial Telephones See Automatic Routing for Rotary Dial Callers in this glossary Automated Attendant Screened Transfer Similar to telephone system screened transfers in which the transferring party controls the transfer After an Automated Attendant caller dials an extension IntraMail calls screens the destination extension to see if the transf...

Page 30: ... what time the message was sent See Time and Date on page 175 for more Also see Auto Time Stamp in this glossary Voice Mail Time and Date Stamp With caller ID installed an extension can listen to a mes sage and dial a code to hear the time the message was sent as well as the caller s number See Time and Date Stamp on page 176 for more Also see Caller ID with Return Call and Time and Date in this g...

Page 31: ...n Automated Attendant caller dials an extension IntraMail immediately transfers the call to the destination and hangs up Any recalls or additional routing are han dled by the telephone system just as with any other unscreened transfer See Unscreened Transfer on page 180 for more Also see Screened Transfer in this glossary Automated Attendant Voice Mail Overflow Ensures that IntraMail will pick up ...

Page 32: ...ials the digit and listens to the prerecorded Announcement Mailbox message for directions After playing the directions the caller routes back to the Automated Attendant for additional dialing options See the Hang Up and Next Call Routing Mailbox options in Programming below The Next Call Routing Mailbox Options The charts beginning on the following page show how an Announcement Mailbox handles Aut...

Page 33: ...nnouncement IntraMail hangs up If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats Yes or No If caller doesn t dial they hear the announcement x number of times and then IntraMail hangs up If the caller dials a digit during the announcement IntraMail says That is an invalid entry and aborts the announce ment The announceme...

Page 34: ...e announcement they route to the Next Call Routing Mailbox If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Yes If the caller doesn t dial after the announcement IntraMail hangs up If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats No If caller doesn t dial they hear the anno...

Page 35: ...ault Routing Mailboxes 008 015 are Announcement Mailboxes 1 3 8006 IntraMail Routing Mailboxes Mailbox Active on page 227 Enter Y 9 to make the Announcement Mailbox active Step 2 To record the Announcement Message 2 1 See Operation below By default a message is not recorded Step 3 To have IntraMail hang up after playing the Announcement Mailbox message without provid ing additional dialing options...

Page 36: ...e 6 1 8004 IntraMail System Options Subscriber Message Length on page 213 Enter the maximum length of the Announcement Mailbox message 1 4095 seconds By default this interval is 120 seconds Operation Recording an Announcement Mailbox Message Super Display Soft Key Keyset Soft Key Log onto System Administrator s mailbox SA 72 Access System Administrator options SYS ADMIN N A A 2 Select Announcement...

Page 37: ...Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox See Announcement Mailbox on page 22 for more Related Features See Announcement Mailbox on page 22 Programming See Announcement Mailbox on page 22 Operation See Announcement Mailbox on page 22 ...

Page 38: ...outside caller hears the mailbox greeting if recorded and can leave a message Related Features Announcement Mailbox page 22 The Override Mailbox can be an Announcement Mailbox Call Routing Mailbox page 49 The Override Mailbox can be a Call Routing Mailbox Subscriber Mailbox page 168 The Override Mailbox can be a Subscriber Mailbox System Administrator page 171 Optionally enable Answer Schedule Ove...

Page 39: ...You go to the Answer Schedule Override Menu O 6 Turn Answer Schedule Override on or off ON ON OFF OFF C 2 Select the Override Mailbox MAILBOX MBOX Enter the Override Mailbox number The Override Mailbox can be an Announcement Call Routing Master or Subscriber Mailbox Go back to the Answer Schedule Override Menu without entering an Override Mailbox EXIT EXIT 0 Plays Answer Schedule Override Menu Hel...

Page 40: ... Instruction Menu to callers which typically greets the callers and describes the dialing options By default Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM This schedule and the Default Mailbox both use Call Routing Mailbox 000 Dial Action Table page 64 Once the Automated Attendant answers the Dial Action Table provides the dialing options to callers Eac...

Page 41: ...l Answer Tables assign Call Routing Mailbox 001 to Answer Table 1 Schedule 1 You will use this for daytime answering 2 From a System Administrator s Mailbox record an evening weekend Instruction Menu message for Call Routing mailbox 000 This message will play to callers Monday through Friday from 5 00 PM to 8 30 AM and on weekends 3 From a System Administrator s Mailbox record a daytime Instructio...

Page 42: ...ail Answer Tables Answer Table on page 235 Select the Answer Table you want to customize 1 8 3 2 8007 IntraMail Answer Tables Next Answer Table on page 236 If 10 Answer Schedules within an Answer Table are not sufficient enter the number of the Answer Table to which you want to link the selected table IntraMail treats the two linked tables as a single 20 entry Answer Table By default Answer Tables...

Page 43: ...ed 5 4 8007 IntraMail Answer Tables Schedule Start Day on page 240 Specify the day of the week the Schedule Entry should be become active start By default Schedule 1 of Answer Table 1 starts on Monday 2 All other schedules are undefined 5 5 8007 Answer Tables Schedule End Day on page 240 Specify the day of the week the Schedule Entry should become inactive stop By default Schedule 1 of Answer Tabl...

Page 44: ... 8007 IntraMail Answer Tables Schedule Start Time on page 242 Set the time of day the Schedule Entry should start on the date specified By default there are no Type 3 Date schedules defined 6 6 8007 Answer Tables Schedule Stop Time on page 243 Set the time of day the Schedule Entry should stop on the date specified By default there are no Type 3 Date schedules defined 6 7 8007 Answer Tables Type 3...

Page 45: ...advantage of Answering Machine Emulation Programming No additional programming required Operation Software Note Operation is enhanced in software version 03 20 07 or higher when Call Screening is enabled Personal Answering Machine Emulation All Versions when Call Screening is Disabled To enable Personal Answering Machine Emulation 1 Press ICM and dial 37 2 Dial 2 to have AME pick up all calls OR D...

Page 46: ... to the Call Screening mode To intercept the call and stop recording the message 1 Press flashing MW key ANSWER ANSW To hear your caller s message as it is recorded in your mailbox 1 SCREEN SCRN To intercept the call and stop recording the message 1 Press SPK lift the handset or press MW ANSWER ANSW To continue listening to your caller s message as it is being recorded 1 Do nothing To exit Call Sc...

Page 47: ...utside call not routed through the Automated Attendant For example with Automated Attendant Do Not Disturb enabled Direct Inwards Lines and transferred outside calls to an extension work normally Related Features Call Forward to a Mailbox page 47 If a subscriber has their calls forwarded immediately to their mailbox Auto Attendant Do Not Disturb is not necessary i e the operations are redundant Gr...

Page 48: ... of your current settings L 5 Listen to the active greeting if recorded LISTEN LSTN Exit listen mode O 6 Turn Auto Attendant Do Not Disturb off or on DND ON N A DND OFF N A R 7 Record a new greeting if not recorded or rerecord the current greeting RECORD REC Record at the tone then press when done Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase the greeting CANCEL CNCL End the recor...

Page 49: ...ATT DND ON N A Provides soft keys for each of the 3 greetings GREETING 1 GR1 GREETING 2 GR2 GREETING 3 GR3 Select a Greeting which also makes it active 1 GREETING 1 GR1 2 GREETING 2 GR2 3 GREETING 3 GR3 L 5 Listen to the active greeting if recorded LISTEN LSTN R 7 Record a new greeting if not recorded or rerecord the current greeting RECORD REC Record at the tone then press when done Pause or rest...

Page 50: ...t must carefully review and consider each new message Notes If a subscriber s mailbox is set to Auto Save messages IntraMail saves partially listened to messages but does not relamp the keyset for those messages For example A subscriber with new messages calls their mailbox The subscriber presses L to listen to a portion of each message and then exits their mailbox IntraMail saves all the messages...

Page 51: ...to Time Stamp is available on the Mailbox Options Menu Time and Date page 175 IntraMail uses the DS1000 2000 Time and Date Time and Date Stamp page 176 An extension can listen to a message and dial a code to hear the time the message was sent Programming Step 1 Enable Auto Time Stamp from your Subscriber Mailbox 1 1 See Operation below Step 2 Optionally Enable Auto Time Stamp from System Programmi...

Page 52: ...Table uses its Default Mailbox to deter mine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM Call Routing Mailbox page 49 A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default Mailbox It specifies which dialing options Dial Action Table are available to calle...

Page 53: ...nk that the Automated Attendant should answer By default all trunks are assigned to Answer Table 1 Step 2 Set up the Automated Attendant to answer trunk calls 2 1 1003 Trunk Options Direct Termination Day on page 195 Enter 700 to have the Automated Attendant answer calls on the trunk during the day By default all trunks are set to Key Ring during the day DIL to Voice Mail Master 700 Trunks Route t...

Page 54: ...able on page 64 for more By default Call Routing Mailbox 000 uses Dial Action Table 1 Step 6 Set the maximum message length for Automated Attendant callers leaving a message in a mailbox 6 1 1808 IntraMail Subscriber Mailbox Options Subscriber Message Length on page 213 This sets the maximum message length 1 4095 seconds for outside Automated Attendant callers accessing a mailbox via a LOGON or GO...

Page 55: ...r co worker or use a different Automated Attendant option Note Extensions cannot call or be transferred to the IntraMail Automated Attendant Related Features Automated Attendant page 42 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Programming No additional programming required Operatio...

Page 56: ...a message or have their call processed Without Automatic Routing for Rotary Dial Callers rotary callers would not be able to use the Automated Attendant Related Features Guest Mailbox page 101 Consider routing rotary dial callers to a Guest Mailbox to collect messages Programming Step 1 Program the Dial Action Table TIMEOUT function 1 1 8008 IntraMail Dial Action Tables on page 246 Since rotary di...

Page 57: ...n set in their Next Call Routing Mailbox To allow this capability for example Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to route to their Next Call Routing Mailbox then and their mailbox number to log onto their mailbox By default this option is provided in Call Routing Mailbox 000 Additionally the subscriber should enabl...

Page 58: ...ecorded or default mailbox greeting Programming Step 1 Set how long an unanswered call will ring before forwarding 1 1 0403 Call Forward Ring No Answer For type 2 Not Answered and type 6 Busy or Not Answered forwarding an unanswered call will forward after this interval This timer applies to transferred trunk calls Direct Inward Lines and Intercom calls By default this interval is 10 seconds 1 2 F...

Page 59: ...wer Table uses its Default Mailbox to determine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM Call Routing Mailbox A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default Mailbox It specifies which dialing options Dial Action Table are available to callers It...

Page 60: ...x See Operation below Programming Step 1 Set up the Call Routing Mailbox 1 1 8006 IntraMail Routing Mailboxes Mailbox Number on page 227 Select the Routing Mailbox 000 015 you want to program By default Call Routing Mailboxes are 000 007 1 2 8006 IntraMail Routing Mailboxes Mailbox Type on page 227 Enter 1 to make the selected mailbox a Call Routing Mailbox DIL to Voice Mail Master 700 Trunks Rout...

Page 61: ...ailboxes use Dial Action Table 1 Step 4 To change the amount of time Automated Attendant callers have to dial options 4 1 Automated Attendant on page 42 for more 4 2 8006 IntraMail Routing Mailboxes Time Limit for Dialing Commands on page 228 Enter the new timeout duration 0 99 seconds By default Automated Attendant callers have 5 seconds to dial commands 4 3 If the caller waits too long to dial W...

Page 62: ...on Menus INSTRUCTION INST Enter the Call Routing Mailbox number L 5 Listen to the current Instruction Menu if any LISTEN LSTN Exit listen mode R 7 Record a new Instruction Menu RECORD REC Record message Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase recording CANCEL CNCL Exit recording mode DONE DONE E 3 Erase the Instruction Menu ERASE ERASE Go back to the System Administrator opt...

Page 63: ...umber of extensions in the group can screen an incoming message The group extensions can monitor the incoming message simultaneously If any group member answers the call i e intercepts the incoming message the remaining group members are immediately disconnected Automatic Call Screening With Automatic Call Screening enabled an extension will immediately screen broadcast an incoming mes sage as soo...

Page 64: ... soft key options Call Screening is only available while your telephone is idle To intercept the call and stop recording the message 1 Press flashing MW key ANSWER ANSW To hear your caller s message as it is recorded in your mailbox i e activate the Call Screening mode 1 SCREEN SCRN To intercept the call and stop recording the message 1 Press SPK lift the handset or press MW ANSWER ANSW To continu...

Page 65: ... Turn Automatic Call Screening on The top line of the display shows the Automatic Call Screen ing status N A OFF OFF Turn Automatic Call Screening off The top line of the display shows the Automatic Call Screen ing status N A EXIT EXIT Exit To intercept the call and stop recording the message Press SPK MW or lift the handset ANSWER ANSW To continue listening to your caller s message as it is being...

Page 66: ...ing No additional programming is required to enable Caller ID in IntraMail Following is a list of the basic Caller ID programs Step 1 Be sure the telco provides Caller ID to the connected telephone system Step 2 Check your telephone system programming to be sure the telephone system is set up to receive Caller ID and pass it to the IntraMail voice mail ports 2 1 1001 Caller ID For each trunk that ...

Page 67: ...IntraMail System Guide Chapter 2 Features 57 2 Caller ID with Return Call Description See Make Call on page 120 Related Features See Make Call on page 120 Programming See Make Call on page 120 Operation See Make Call on page 120 ...

Page 68: ...return to the Auto mated Attendant Automated Attendant Transfer page 45 An extension user can transfer their trunk call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options Next Call Routing Mailbox page 148 The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes sage in a mailbox depending on the setting of ...

Page 69: ...er page 84 External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number Programming Step 1 Assign a Dial Action Table to each active Call Routing Mailbox 1 1 8006 IntraMail Routing Mailboxes Dial Action Table on page 228 The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options to callers The default Call Routing Mailb...

Page 70: ...mpatibility with the connected Centrex By default this timer is 800 mS Step 5 Set the Pause timer for compatibility with the Centrex Transfer feature 5 1 0401 Dialing Pause Set the pause interval for compatibility with the Centrex Transfer feature Normally you can leave this timer at its default setting By default this timer is 1 second Operation Operation is automatic once set up in programming ...

Page 71: ...d Features Subscriber Mailbox page 168 Conversation Record is only available to subscriber extensions Programming Step 1 In DS1000 2000 programming enable Conversation Record in the extension s Class of Ser vice 1 1 In 0101 Conversation Record on page 190 enable Conversation Record Enable Y Conversation Record in the extension s Class of Service By default Conversation Record is disabled N 1 2 180...

Page 72: ...ding followed by a beep when the extension user initiates Conversation Record If disabled N the voice prompt and beep will not occur Disabling this option may be interpreted as an invasion of privacy By default this option is enabled Y Step 4 Set the maximum length of recorded conversations 4 1 8004 IntraMail System Options Subscriber Message Length on page 213 The length of a recorded conversatio...

Page 73: ...rior to 03 20 07 CONFERENCE 03 20 07 or higher RECORDING MAILBOX XXX where XXX is the number of the mailbox into which the conversation is recording You can also have a Record key on your DSS Console It lights red while the system calls your mailbox and flashes fast once recording begins To turn conversation record off 1 Press MW Recording stops There are no options available while recording such ...

Page 74: ...llers It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options By default Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM This schedule and the Default Mailbox both use Call Routing Mailbox 000 Dial Action Table Once the Automated Attendant answers the Dial Action Table provides the dialing opti...

Page 75: ...e if the call can go through Screened Transfer page 161 Page 247 UTRF Unscreened Transfer 2 Allows an Automated Attendant caller to place an Unscreened Transfer to an extension Intra Mail transfers the call the destination and then hangs up Unscreened Transfer page 180 Page 247 REC1 Quick Message with Greeting 3 Allows an Automated Attendant caller to leave a Quick Message at an extension The call...

Page 76: ...ommands 3 1 8006 IntraMail Routing Mailboxes Time Limit for Dialing Commands on page 228 Enter the Time Limit for Dialing Commands interval 0 5 seconds By default the interval is 5 seconds Dial Action Table Default Settings Key Dial Action Table 1 Dial Action Tables 2 16 0 UTRF to 300 Unscreened Transfer to operator UND Undefined 1 UND Undefined UND Undefined 2 UND Undefined UND Undefined 3 UTRF t...

Page 77: ...ciated Dial Action Table does not have a Timeout action programmed the Instruction Menu repeats 3 times and then IntraMail hangs up Step 4 Set the extension called when the a voice mail port dials 0 This doens t work and may not apply to IntraMail 4 1 8002 Voice Mail Port Options Part 1 Operator on page 210 Enter the operator s extension number 300 333 in DS1000 300 427 in DS2000 By default this e...

Page 78: ...ctory Dialing the system must have a name programmed for each extension up to 15 characters A Z using upper and lower case letters Each extension should also have a name recorded in their Subscriber Mailbox In addition each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active Personal or Group The Directory Dialing Mailbox can be a Routing Mailbox ass...

Page 79: ...y matches the setting in 8006 Directory List Number to Use for the Direc tory Dialing Mailbox By default extensions are not included in a Directory List 0 3 2 8006 IntraMail Routing Mailboxes Directory List Number to Use on page 230 The Directory Dialing Mailbox can route calls only to the members of the Directory List specified in this option The entries are 1 8 for lists 1 8 By default the Direc...

Page 80: ...isable If enabled when the Directory Dialing Mailbox detects incoming fax CNG tone it routes the call to the fax extension specified in 8004 Fax Extension See Fax Detection on page 86 for more By default Fax Detection is disabled N Step 9 To allow the Directory Dialing Mailbox caller to dial 0 for other options or to return to the Automated Attendant 9 1 8006 IntraMail Routing Mailboxes Next Call ...

Page 81: ...ame Directory Dialing For example if 0201 Name Format is 1 and the name in 1802 Extension Name is entered as first name followed by last name enter 2 in this option to set up last name dialing By default the Directory Dialing Mailbox routes on the first portion of the name 1 Step 3 Set up Directory Lists to control which extensions Directory Dialing can access 3 1 1808 IntraMail Subscriber Mailbox...

Page 82: ...essage length 1 4095 seconds for Instruction Menus By default this option is 120 seconds Step 8 Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming faxes 8 1 8005 IntraMail Master Mailbox Options Fax Detection on page 221 Enter Y to enable Fax Detection N to disable If enabled when the Directory Dialing Mailbox detects incoming fax CNG tone it routes the cal...

Page 83: ...tem Administrator options EXIT EXIT Go back to the System Administrator options EXIT EXIT 0 Plays Help message Using Directory Dialing To use Directory Dialing 1 After the Automated Attendant answers wait for the Directory Dialing Message The Automated Attendant may ask you to dial a digit for Directory Dialing 2 Dial the letters that correspond to the name of the person you wish to reach The Dire...

Page 84: ... the digit as a letter and waits 6 seconds for additional input i e more letters or a to con clude name entry If no additional digits are dialed repeats the Directory Dialing Message to make a new name entry up to three times and then hangs up 0 UND Not assigned Repeats the Directory Dialing Message to make a new name entry each time the caller dials the digit 000 015 valid Call Routing Mailbox Ca...

Page 85: ...ctive extension from the list of up to three announced matches 4 N A If more than three matches for the entered name are found provides access to the next set of three matches 5 9 N A Plays That is an invalid entry and repeats the list of announced matches each time the caller dials the digit 0 UND Not assigned Plays That is an invalid entry and repeats the list of announced matches each time the ...

Page 86: ...nistrator page 171 Only the System Administrator can record the Directory Dialing Message Programming Step 1 To assign a Routing Mailbox as a Directory Dialing Mailbox 1 1 8006 IntraMail Routing Mailboxes Mailbox Type on page 227 Enter 4 to make the selected Routing Mailbox a Directory Dialing Mailbox By default there are no Routing Mailboxes assigned as Directory Dialing Mailboxes Step 2 To assig...

Page 87: ...raMail messaging features Related Features Message Delete page 128 A Subscriber Mailbox user can delete any messages left in their mailbox System Administrator page 171 Only the System Administrator can delete messages in a co worker s mailbox Programming No additional programming required Operation Erasing All Messages System Wide Super Display Soft Key Keyset Soft Key Log onto System Administrat...

Page 88: ...r extension for normal call processing Related Features N A Programming No additional programming required Operation Exiting a Mailbox Super Display Soft Key Keyset Soft Key To exit your mailbox Log onto Subscriber Mailbox XX 99 Exit your mailbox EXIT EXIT EXIT EXIT To exit and immediately return to your mailbox Log onto Subscriber Mailbox X 9 Exit and return to your mailbox EXIT RETURN EXIT RETN ...

Page 89: ... for more Ring No Answer Busy All Type 3 Type 3 hunting reroutes trunk calls and ringing Intercom calls If the extension is idle calls reroute to the user s mailbox after an interval Type 3 hunting reroutes calls immediately when the extension is busy or in Do Not Disturb See the Routing Charts below for more Busy Trunk Type 4 Type 4 hunting is similar to Type 2 hunting except that transferred tru...

Page 90: ...es to mailbox Call goes immediately to mailbox 1 See Screened Transfer on page 161 for more Ring No Answer Busy All Type 3 Hunting to Voice Mail Routing Chart Call Type Extension Idle Extension Busy Extension in DND Intercom Ringing Intercom call rings for 0403 Call Forward Ring No Answer interval then routes to mailbox Voice announced Intercom calls do not hunt Call goes immediately to mailbox Tr...

Page 91: ...s how long a transferred trunk call or a UTRF from the Automated Attendant rings an idle extension before routing to the extension s mailbox Refer to System Timers in the DS1000 2000 Software Manual for more By default this timer is 20 seconds 2 2 0401 DIL No Answer Time This timer sets how long a DIL waits at an extension before routing to the extension s mailbox Refer to System Timers in the DS1...

Page 92: ...ndant rings an idle extension before routing to the extension s mailbox Refer to System Timers in the DS1000 2000 Software Manual for more By default this timer is 20 seconds 2 2 0401 DIL No Answer Time This timer sets how long a DIL waits at an idle extension before routing to the extension s mailbox Refer to System Timers in the DS1000 2000 Software Manual for more By default this timer is 15 se...

Page 93: ...07 Hunt Type Enter 4 for Busy Trunk Type 4 Refer to the Extension Hunting in the DS1000 2000 Software Manual for more By default the entry is 0 no hunting 1 2 1807 Hunt Destination Enter 700 the IntraMail master extension number Refer to the Extension Hunting in the DS1000 2000 Software Manual for more By default this entry is undefined entered by pressing CLEAR Step 2 Set the system timers used f...

Page 94: ...llers The default Call Routing Mailboxes 000 007 use Dial Action Table 1 Step 2 For an available key set up a UTRF Dial Action Table option for External Transfer 2 1 8008 IntraMail Dial Action Tables UTRF Action Unscreened Transfer 2 on page 247 The corresponding Number option should be followed by the System Speed Dial bin fol lowed by a pause entered by pressing MIC For example to have External ...

Page 95: ...External Transfer IntraMail System Guide Chapter 2 Features 85 2 Operation Operation is automatic once set up in programming ...

Page 96: ...Automated Attendant will not detect incoming fax calls Related Features None Programming Step 1 Enable Fax Detection for the active Call Routing Mailbox 1 1 8006 IntraMail Routing Mailboxes Fax Detection on page 229 Enter Y 9 to enable Fax Detection for the Call Routing Mailbox By default this option is disabled N Step 2 Specify the extension to which IntraMail should send a fax call when the Auto...

Page 97: ...les page 30 Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant page 42 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Call Routing Mailbox page 49 The mailbox associated with an Answer Table that specifies which dialing options Dial Action Tabl...

Page 98: ...ent are available to Automated Attendant callers Dial Action Table page 64 Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table which in turn provides those dialing options to Automated Attendant callers Related Features Answer Tables page 30 Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant page 42 The Automated At...

Page 99: ...il Related Features Dial Action Table page 64 Be sure the Dial Action Table actions accommodate the revised telephone system numbering Programming Flexible Numbering Plan Example The following example illustrates how to accommodate extension number 800 assigned to station number 2 Step 1 In DS1000 2000 programming assign extension number 800 to station 2 1 1 In 0501 Numbering Plan be sure the Digi...

Page 100: ...cannot dial 2 to reach the Next Call Routing Mailbox options if programmed Related Features Dial Action Table page 64 If enabled in the Subscriber Mailbox IntraMail automatically converts any Screened Transfers TRFs to the subscriber s extension to Unscreened Transfers UTRFs Screened Transfer page 161 After the Automated Attendant caller dials an extension IntraMail calls screens the destination e...

Page 101: ...orded Help provides the user with a built in interactive user s guide To get recorded help the user dials 0 Related Features Voice Prompting Messages page 186 Voice Prompts provide real time instructions on how to use the IntraMail features Programming No additional programming required Operation Getting Recorded Help Log onto your mailbox 0 Get recorded help Recorded help is always available from...

Page 102: ...nnouncement Message for Announcement Mailbox 008 tells the caller how to locate the company The Instruction Menu for Call Routing Mailbox 001 instructs the caller which digits to dial for each tech nician The Dial Action Table for Call Routing Mailbox 001 contains the TRF or UTRF actions to each technician s extension The GOTO action can also log into a Subscriber Mailbox although the LOGON action...

Page 103: ...ting or Announcement Mailbox to go to enter XXX in the corresponding Number option The key you choose must represent the first digit in the mailbox numbers For example to allow callers to go to mailboxes 000 015 for key 0 enter GOTO for the Action and XXX for the corresponding Number To log into any valid Call Routing or Subscriber Mailbox enter IXXX in the correspond ing Number option For example...

Page 104: ...e Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to route to their Next Call Routing Mailbox then and their mailbox number to log onto their mailbox By default this option is provided in Call Routing Mailbox 000 Additionally the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons Multiple ...

Page 105: ...to a specific Subscriber Mailbox enter the mailbox number in the corre sponding Number option For example to have key 4 log directly into Subscriber Mailbox 305 for key 4 enter LOGON for the Action and 305 for the corresponding Number To have IntraMail request Automated Attendant callers to select a Subscriber Mailbox to log into enter N in the corresponding Number option The key you choose must r...

Page 106: ...rrent settings L 5 Listen to the active greeting if recorded LISTEN LSTN Exit listen mode O 6 Turn Auto Attendant Do Not Disturb off or on DND ON N A DND OFF N A R 7 Record a new greeting if not recorded or rerecord the current greeting RECORD REC Record at the tone then press when done Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase the greeting CANCEL CNCL End the recording DONE D...

Page 107: ... N A Provides soft keys for each of the 3 greetings GREETING 1 GR1 GREETING 2 GR2 GREETING 3 GR3 Select a Greeting which also makes it active 1 GREETING 1 GR1 2 GREETING 2 GR2 3 GREETING 3 GR3 L 5 Listen to the active greeting if recorded LISTEN LSTN R 7 Record a new greeting if not recorded or rerecord the current greeting RECORD REC Record at the tone then press when done Pause or restart record...

Page 108: ...n Table If the Group Mailbox user presses MW they are asked to enter their mailbox number After entering the number they hear That mailbox does not exist An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten sion assigned to the Group mailbox hears That mailbox does not exist They then return to the Auto mated Attendant If the Group Master Mailbox is an...

Page 109: ... and there is no Ring Group assignment the extension has no mailbox just as if 1808 Mailbox Type was 0 None By default this entry is 0 no Ring Group assigned Step 2 Set the extension s mailbox type to Group 2 1 1808 IntraMail Subscriber Mailbox Options Mailbox Type on page 202 If an extension should have a Group Mailbox enter 2 Other entries for this option are 1 Personal Mailbox and 0 no mailbox ...

Page 110: ...on page 219 Enter Y to enable each Master Mailbox used as a Group Mailbox By default this option is Y enabled Operation See the following features for operation of the specific Group Mailbox type Announcement Mailbox on page 22 Call Routing Mailbox on page 49 Directory Dialing on page 68 Subscriber Mailbox on page 168 ...

Page 111: ...led An Intercom call to the uninstalled extension goes directly to the Subscriber Mailbox A transferred call to the uninstalled extension also goes directly to the Subscriber Mailbox Related Features Automated Attendant page 42 The Automated Attendant GOTO and LOGON actions assigned to the active Dial Action Table can route callers to a Guest Mailbox Auto Erase or Save page 40 After a guest listen...

Page 112: ...ber Mailboxes entry 3 Step 2 Optionally set up an Enhanced Guest Mailbox 2 1 1808 IntraMail Subscriber Mailbox Options Mailbox Type on page 202 Program the mailbox for any uninstalled extension as 1 Personal or 2 Group By default in DS1000 Subscriber Mailboxes 300 307 are Personal 1 All others are dis abled 0 DS1000 has 34 Subscriber Mailboxes 300 333 By default in DS2000 Subscriber Mailboxes 300 ...

Page 113: ...t Mailbox To transfer your active call to a co worker s mailbox 1 Press ICM 2 Press MW 3 Dial the Guest Mailbox number 4 Press SPK to hang up To transfer a call to a co worker s mailbox from a single line telephone use the following procedure Hookflash Dial 8 Dial the co worker s mailbox Hang up ...

Page 114: ...Attendant answers Related Features Automated Attendant page 42 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Dial Action Table page 64 The Hang Up action is a Dial Action Table option Programming Step 1 Assign the Hang Up action to an available Dial Action Table key 1 1 8008 IntraMail D...

Page 115: ...ou are calling from a rotary dial phone please stay on the line for assistance Related Features Answer Tables page 30 Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant page 42 The Answer Table determines how the Automated Attendant answers calls and assigns the Call Routing Mailbox to the call Call Routing Mailbox page 49 The mailbox associated with an ...

Page 116: ...n Menus INSTRUCTION INST Enter the Call Routing Mailbox number L 5 Listen to the current Instruction Menu if any LISTEN LSTN Exit listen mode R 7 Record a new Instruction Menu RECORD REC Record message Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase recording CANCEL CNCL Exit recording mode DONE DONE E 3 Erase the Instruction Menu ERASE ERASE Go back to the System Administrator opti...

Page 117: ...Message page 156 Quick Message allows Automated Attendant callers to leave a message in a Subscriber Mailbox Dialing Options While Leaving a Message 1808 Next Call Routing Mailbox 1808 Dialing Option Digit Dialed Action Trunk Call Intercom Call Undefined No 0 Caller hears That is an invalid entry and the greeting repeats 1 9 IntraMail hangs up Caller skips greeting and can immediately start record...

Page 118: ... message and hang up OR Leave message and dial Dialing may provide you with additional dialing options This depends on how the called mailbox s Next Call Routing Mailbox is set up To leave a message in an extension s mailbox you can be Transferred to an extension s mailbox by another user Automatically routed to a mailbox when the called party doesn t answer or is unavailable Sent to the mailbox f...

Page 119: ...ssage IntraMail automatically retains the message as a new message Message Listen Options Super Display Soft Key Keyset Soft Key Option Description RE 73 REPLY N A Record a reply See Message Reply on page 143 MF 63 FORWARD N A Forward the message to another mailbox See Message Forward on page 129 MC 62 CALLBACK N A Make a call to the message sender See Make Call on page 120 TI 84 Hear the time and...

Page 120: ...essage List The message number in the selected list The date and time the message was left Super Display 22 Button and 34 Button Display Date message was left Time message was left Caller s phone number requires Caller ID Currently selected Message List Message number in selected Message List Caller s phone number requires Caller ID Currently selected Message List Message number in selected Messag...

Page 121: ...on page 213 This interval sets how far IntraMail backs up 1 60 seconds when a mailbox user dials B while recording or listening to their messages This interval also sets how far IntraMail jumps ahead 1 60 seconds when a user dials G while listening to messages By default this interval is 5 seconds Operation Listening to Messages Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L ...

Page 122: ... avoid unauthorized access to their mailbox the user should enable their own unique Security Code If an extension has a Direct Inward Line that voice mail picks up the caller can dial during their greet ing to log into their mailbox instead of leaving a message This method allows subscribers to dial their own number and then use the features of their mailbox This capability must be set up in the u...

Page 123: ...option The key you choose must represent the first digit in the Subscriber Mailbox numbers For example to allow callers to log onto mailboxes 300 399 for key 3 enter LOGON for the Action and XXX for the corresponding Number To log into any valid Subscriber Mailbox enter IXXX in the corresponding Number option For example to allow callers to dial 1 plus any Subscriber Mailbox number to log on for k...

Page 124: ...rd a name for their mailbox or have the System Administrator record one for them System Administrator page 171 The System Administrator can record names for Subscriber Mailboxes Programming N A Operation Recording Your Mailbox Name Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox RN 76 Access the Mailbox Name Menu NAME N A L 5 Listen to the currently recorded name if any LISTEN L...

Page 125: ... of the Subscriber Mailbox you want to maintain EN 36 Erase the mailbox name ERASE NAME EN N 6 Record a new mailbox name RECORD MBOX NAME N A L 5 Listen to the currently recorded name if any LISTEN LISTN Exit listen mode R 7 Record a new name RECORD REC Record message Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase recording CANCEL CNCL Exit recording mode DONE DONE E 3 Erase the cu...

Page 126: ...ailbox Security Code Delete page 117 The System Administrator can delete the security code for any Subscriber Mailbox Message Notification page 133 Message Notification dials a telephone or pager number to let the user know they have new messages in their mailbox Programming No additional programming required Operation Mailbox Options Menu Super Display Soft Key Keyset Soft Key Option Description ...

Page 127: ...ty Code Delete is available on the Mailbox Options Menu Security Code page 164 Subscriber Mailboxes can have Security Codes System Administrator page 171 The System Administrator can delete a mailbox s security code Programming No additional programming required Operation Deleting a Mailbox Security Code Super Display Soft Key Keyset Soft Key Log onto System Administrator s Mailbox SA 72 Access Sy...

Page 128: ...d on page 142 G 4 GREETING GREET Record a mailbox greeting See Greeting on page 94 RN 76 NAME N A Record a mailbox name See Mailbox Name on page 114 MSG LIST N A Select the active Message List See Message Listen Mode on page 132 1N 16 MSG LIST NEW MSGS N A Select the New Message List See Message Listen Mode on page 132 1S 17 MSG LIST SAVED MSGS N A Select the Saved Message List See Message Listen ...

Page 129: ...tures 119 2 Operation Accessing the Mailbox Main Menu Log onto Subscriber Mailbox You automatically go to the mailbox Main Menu 0 Plays Help message which summarizes the Main Menu options See Mailbox Main Menu on page 118 for the Main Menu options ...

Page 130: ...with Return Call instead Programming Step 1 Be sure the telco provides Caller ID to the connected telephone system Step 2 Check your telephone system programming to be sure the telephone system is set up to receive Caller ID and pass it to the IntraMail voice mail ports 2 1 1001 Caller ID For each trunk that should receive Caller ID enter 1 for DSP Is DS2000 DSP Caller ID requires 4ATRU PCB P N 80...

Page 131: ...l automatically places a return call to the co worker that left you the message If your system has Caller ID Make Call can automatically place a return call to your outside caller If you hear Your call cannot go through your system s Caller ID is not properly set up You go right back to the listen mode for the message you were listening to when you tried the Make Call While listening to a message ...

Page 132: ...aster Mailbox assigned as an Announcement Mailbox provides an announcement to Group Ring and UCD Hunting Group callers when they overflow to Voice Mail Call Routing Mailbox page 49 A Master Mailbox assigned as a Call Routing Mailbox provides routing options to Group Ring and UCD Hunting Group callers when they overflow to Voice Mail Directory Dialing page 68 You can use Master Mailboxes for Direct...

Page 133: ...g Group you are programming For example select Master Mailbox 701 if setting up overflow for UCD Hunting Group 701 By default UCD Hunting master numbers are 700 707 3 2 8005 IntraMail Master Mailbox Options Mailbox Type on page 218 Select the type of Master Mailbox 1 3 that will provide the desired overflow operation Enter 1 Call Routing Mailbox to have overflow provide routing options to callers ...

Page 134: ...oxes are inactive N Software version 03 20 07 or higher Master Mailboxes are active Y Step 2 Refer to the following for programming details on each Master Mailbox type 2 1 For Subscriber Mailboxes 1808 IntraMail Subscriber Mailbox Options on page 202 2 2 For Call Routing and Announcement Mailboxes 8006 IntraMail Routing Mailboxes on page 227 2 3 For Directory Dialing Mailboxes 8005 IntraMail Maste...

Page 135: ... Using Master Mailboxes as Guest Mailboxes Step 1 Select an unused Master Mailbox 1 1 8005 IntraMail Master Mailbox Options Mailbox Number on page 218 Select a Master Mailbox number 600 607 or 700 707 not currently used for overflow Step 2 Assign the unused Master Mailbox as a Subscriber Mailbox 2 1 8005 IntraMail Master Mailbox Options Mailbox Type on page 218 Enter 3 Subscriber Mailbox By defaul...

Page 136: ...k at the display instead While idle the telephone display shows the number of new messages waiting in a subscriber s mailbox The message count automatically updates as the subscriber receives new messages and processes older messages While logged into the mailbox the tele phone display shows the number of both new and saved messages 22 Button and 34 Button Display Super Display Related Features N ...

Page 137: ...Message Count Display IntraMail System Guide Chapter 2 Features 127 2 Programming No additional programming required Operation Using the Message Count Display Operation is automatic ...

Page 138: ...rator to perform these routine mailbox maintenance functions Related Features Erasing All Messages page 77 The System Administrator can delete all messages in a Subscriber Mailbox Subscriber Mailbox page 168 A subscriber can log into their mailbox and delete any of their messages Programming No additional programming required Operation Deleting a Message Super Display Soft Key Keyset Soft Key Log ...

Page 139: ... list of messages requires software version 03 20 07 or higher Forwarding a Message Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L 5 Access the Message Listen mode to listen to the message that you want to forward LISTEN LSTN MF 63 Access the Message Forward Menu FORWARD N A Enter the number of the mailbox to which you want to forward the message In software versions 03 20 07...

Page 140: ... Guide Back up and re enter the mailbox number MAILBOX MBOX Go back to the Message Listen mode EXIT EXIT Exit the Message Listen mode and go to the Mailbox Main Menu EXIT EXIT 0 Plays Help message Forwarding a Message Super Display Soft Key Keyset Soft Key ...

Page 141: ...N A Programming Step 1 Set the maximum length of recorded messages 1 1 8004 IntraMail System Options Subscriber Message Length on page 213 This option sets the maximum length 1 4095 seconds of recorded messages for Subscriber Mailbox users dialing RS to record and send a message Extension users leaving a message in a Subscriber Mailbox Outside callers transferred by an extension user to a Subscrib...

Page 142: ...nto their mailbox and dial 1N to select the new message list When they press L they will then cycle through just their new message Initially a Subscriber Mailbox uses the All Message List If they select a different message list IntraMail reinstates the all Message List the next time they log onto their mailbox Related Features Main Menu page 118 The Message Listen mode options are mailbox Main Men...

Page 143: ...e recipient answers IntraMail plays the notification message Hello I have a message for and asks the recipient to dial 1 to log onto their mailbox The recipient hears the notification message if They say Hello after answering the callout or The system receives answer supervision from the telco after the recipient answers the call Note that the recipient can skip the announcement by dialing 1 to lo...

Page 144: ...n page 209 2 2 8002 Voice Mail Port Options Part 1 Toll Restriction Level Day on page 209 2 3 8002 Voice Mail Port Options Part 1 Toll Restriction Level Night on page 209 2 4 8002 Voice Mail Port Options Part 1 Dial 9 Group on page 210 2 5 8002 Voice Mail Port Options Part 1 Outgoing Trunk Group Access on page 210 2 6 8003 Voice Mail Port Options Part 2 Trunk Access Type on page 212 Step 3 Set the...

Page 145: ...nation before retrying the callout number The default setting for this option is 30 minutes There are three types of unanswered non pager callouts If the callout rings the destination longer than the 8004 Wait for Answer Non Pager Callout Attempts If the destination answers says Hello or the system detects answer supervision and then hangs up without dialing 1 to log onto their mailbox This typica...

Page 146: ...r interval Dials the number entered in 8004 Digital Pager Callback Number The system assumes that the notification number will complete dialing approximately 4 seconds after trunk seizure This means that by default the Digital Pager Callback Number will be dialed into the pager service about 13 seconds after trunk seizure Your pager service may be able to help you determine the best value for this...

Page 147: ...65400 OR For pager numbers NOTIFY ON 8AM 5PM PGR 12039265400 O 6 Turn Message Notification on or off ON ON OFF OFF C 2 Change your Message Notification setup CHANGE CHNG When you see START TIME Enter the hour you want Message Notification to begin Enter 2 digits for the hour A 2 Select AM AM AM P 7 Select PM PM PM Skip this option without changing your entry NEXT NEXT Back up to the previous level...

Page 148: ... to the previous level without changing your entry EXIT EXIT Go back to the Mailbox Options menu EXIT EXIT Go back to the Main Menu EXIT EXIT 0 Plays Help message Answering a Message Notification Callout to a Telephone To answer a Message Notification to a telephone 1 Answer the callout at the programmed destination If IntraMail doesn t hear your voice or you don t speak just go to the next step a...

Page 149: ...the Message On Hold recording Related Features Music On Hold Message On Hold is an alternative to the telephone system s Music On Hold System Administrator page 171 Only the System Administrator can record the Message On Hold Programming Step 1 Enable Message On Hold for the trunk 1 1 1003 Trunk Options MOH Source on page 196 To enable Message On Hold for the trunk enter 4 By default all trunks ar...

Page 150: ...On Hold MSG ON HOLD N A L 5 Listen to the current Message On Hold if any LISTEN LSTN Exit listen mode R 7 Record a new Message On Hold RECORD REC Record message Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase recording CANCEL CNCL Exit recording mode DONE DONE E 3 Erase the Message On Hold ERASE ERASE Go back to the System Administrator options EXIT EXIT 0 Plays Help message Go back...

Page 151: ... the oldest messages are at the bottom of the list If the subscriber wants to be reminded of their oldest messages first enable FIFO first in first out listening order The oldest first in messages are at the top of the message list and the newest messages are at the bottom Related Features Listening to Messages page 109 While listening to messages Message Playback Direction lets the user change th...

Page 152: ...l System Guide Message Record Description See Record and Send a Message on page 158 Related Features See Record and Send a Message on page 158 Programming See Record and Send a Message on page 158 Operation See Record and Send a Message on page 158 ...

Page 153: ...rmation to IntraMail a subscriber may be able to use Make Call MC to call the person back Programming No additional programming required Operation Message Reply Log onto Subscriber Mailbox L 5 Listen to your messages LISTEN LSTN While listening to a message RE 73 Reply to the message REPLY N A If the mailbox does not exist you will be prompted to enter the mailbox number to receive the reply This ...

Page 154: ... are deleted at midnight on Thursday Message Retention Guard Time IntraMail has a Message Retention Guard Time that automatically starts when you change the date and time in the telephone system Message deletion can occur only after the Message Retention Guard Time expires This prevents Message Retention from inadvertently deleting messages when you change the telephone sys tem time and date The g...

Page 155: ...hold By default IntraMail can store up to 99 messages in each Subscriber Mailbox Related Features Erasing All Messages page 77 The System Administrator can delete all messages in a Subscriber Mailbox Message Delete page 128 A Subscriber Mailbox user can delete any messages left in their mailbox Programming Step 1 Set the maximum number of messages that can be left in a Subscriber Mailbox 1 1 1808 ...

Page 156: ...aiting in the mailbox In software version 03 20 07 and higher the MW LED is used only for Call Screening Related Features Call Screening page 53 With the introduction of Call Screening in software versions 03 20 07 and higher only the Ring Message Lamp flashes for new messages The MW LED is used for Call Screening only Programming Step 1 Turn Message Waiting lamping for Subscriber Mailboxes on or ...

Page 157: ...d calling between the workers of each company or department are not restricted Related Features Answer Tables page 30 Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant page 42 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Call Routing Mailbox...

Page 158: ...r an explanation of the options a caller can dial while recording see Record and Send a Message on page 158 Dialing Options while Listening to a Subscriber Mailbox Greeting 1808 Next Call Routing Mailbox 1808 Dialing Option Digit Dialed Action Trunk Call Intercom Call Undefined No 0 Caller hears That is an invalid entry and the greeting repeats 1 9 IntraMail hangs up Caller skips greeting and can ...

Page 159: ...eir Next Call Routing Mailbox To allow this capability for example Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to route to their Next Call Routing Mailbox then and their mailbox number to log onto their mailbox By default this option is provided in Call Routing Mailbox 000 Additionally the subscriber should enable a Securit...

Page 160: ...il says That is an invalid entry and hangs up 0 15 valid Call Routing Mailbox 0 No repeats No If the caller doesn t dial after the announcement they route to the Next Call Routing Mailbox If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Yes If the caller doesn t dial after the announcement IntraMail hangs up If the caller dials a digit during the anno...

Page 161: ...er the announcement they route to the Next Call Routing Mailbox If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Yes If the caller doesn t dial after the announcement IntraMail hangs up If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats No If caller doesn t dial they hear the...

Page 162: ...ge 205 Enter Y 9 to enable additional dialing options By default this option is N 6 Programming Announcement Mailboxes Step 1 Assign the Next Call Routing Mailbox for the Announcement Mailbox if required 1 1 8006 IntraMail Routing Mailboxes Next Call Routing Mailbox on page 229 Specify the Routing Mailbox 000 015 to which the caller should route after hearing the Announcement Mailbox message By de...

Page 163: ...006 IntraMail Routing Mailboxes Repeat Count on page 229 Specify the number of Announcement Mailbox message repeats 1 10 or 0 for no repeats By default this option is 0 no repeats Step 3 Be sure the Announcement Mailbox does not hang up after playing its message 3 1 8006 IntraMail Routing Mailboxes Hang Up After on page 229 Enter N 6 to disable this option By default this option is disabled N Oper...

Page 164: ...ogrammable options available with IntraMail you should be able to set up the system to accurately meet the customer s requirements To customize IntraMail using the telephone programming use this manual along with the DS1000 2000 Software Manual To customize IntraMail using the PC program see the DS1000 2000 PC Program User Guide Related Features System Administrator page 171 The System Administrat...

Page 165: ...Programming Voice Mail IntraMail System Guide Chapter 2 Features 155 2 Programming See Description above Operation See Description above ...

Page 166: ... answers the Dial Action Table provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial action used depends on the setting in the active Call Routing Mailbox which in turn depends on the Answer Table setup Next Call Routing Mailbox page 148 The Quick Message without Greeting option REC2 is typically used when the ...

Page 167: ...default key Action is REC1 and Number is IXXX Step 3 Set the maximum message length for callers leaving a Quick Message in a mailbox 3 1 8004 IntraMail System Options Non Subscriber Message Length on page 213 Set the maximum length 1 4095 seconds of recorded messages for Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox Outside callers transferred by an extensi...

Page 168: ...lips memos or email Recording Options While recording a message a Subscriber Mailbox user has many recording options from which to choose The following table shows these options Related Features Listening to Messages page 109 While or after listening to a message an extension user has many message handling options from which to choose Programming N A Operation See the chart on the following page M...

Page 169: ...r the number of the mailbox to receive the message Start recording CONTINUE CONT Options available while recording Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase recording CANCEL CNCL End the recording DONE DONE Back up and re enter the mailbox number MAILBOX MBOX EXIT Exit without recording and go back to the mailbox Main Menu Exit without recording and go back to the mailbox Main...

Page 170: ...aMail by using the WindowsTM based DS1000 2000 PC Program running on a PC or laptop After the initial installation Remote Programming allows you to customize IntraMail to meet the customer s requirements without being on site See the DS1000 2000 PC Program User Guide for more Related Features TBD Programming TBD Operation TBD ...

Page 171: ...xtend the call and provides the caller with additional options Screened vs Unscreened Transfer Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten sions The following summarizes the differences between these two types of Automated Attendant transfer With Unscreened Transfer calls from the Automated Attendant ring like other transferred calls and di...

Page 172: ...g Mailbox caller hears greet ing and can leave a mes sage With a Next Call Routing Mailbox caller can dial 1 to leave a message or 22 for other options 1 When in DND With no Next Call Routing Mailbox caller hears greet ing and can leave a mes sage With a Next Call Routing Mailbox caller can dial 1 to leave a message or 22 for other options With Active Greet ing Not Recorded 1 Places a screened Int...

Page 173: ... for the Action and XXX for the corresponding Number To have Screened Transfer call a specific extension the corresponding Number option should be that extension s number The caller then dials that single digit to reach the extension For example to have callers dial 8 to reach extension 303 for key 8 enter TRF for the Action and 303 for the corresponding Number By default key 3 Action is UTRF and ...

Page 174: ...urity code Programming N A Operation Changing or Deleting a Security Code From your Subscriber Mailbox Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox OP 67 Access the Mailbox Options Menu MBOX OPTS N A S 7 Access the Security Code options SEC CODE SEC Enter new Security Code 4 digits C 2 Accept Security Code entry and go back to the Mailbox Options Menu I 4 Do not accept Securi...

Page 175: ...ft Key Log onto System Administrator s mailbox SA 72 Access System Administrator options SYS ADMIN N A S 7 Select Subscriber Mailbox Maintenance options SUBSCRIBER SUBS Enter the number of the Subscriber Mailbox you want to maintain S 7 Erase mailbox s Security Code ERASE SECURITY CODE N A Go back to System Administrator options EXIT EXIT 0 Plays Help message ...

Page 176: ...aller to place a Screened Transfer to an extension IntraMail calls screens the destination to see if the call can go through Screened Transfer page 161 Page 247 UTRF Unscreened Transfer 2 Allows an Automated Attendant caller to place an Unscreened Transfer to an extension Intra Mail transfers the call the destination and then hangs up Unscreened Transfer page 180 Page 247 REC1 Quick Message with G...

Page 177: ...ntraMail System Guide Chapter 2 Features 167 2 Programming Refer to the Dial Action Table Key Action Summary Table beginning on page 166 Operation Refer to the Dial Action Table Key Action Summary Table beginning on page 166 ...

Page 178: ... a message in their Subscriber Mailbox IntraMail can automatically erase or save the message Conversation Record page 61 Enable or disable the Conversation Record beep for the Subscriber Mailbox Greeting page 94 A Subscriber Mailbox user can record a personalized greeting for their mailbox Callers to the user s mailbox hear the prerecorded personalized greeting Listening to Messages page 109 Revie...

Page 179: ...il mailbox for each required extension By default in DS1000 Subscriber Mailboxes 300 307 are Personal 1 All others are dis abled 0 By default in DS2000 Subscriber Mailboxes 300 314 are Personal 1 All others are dis abled 0 Step 2 Check to be sure message waiting lamping is enabled for the Subscriber Mailbox 2 1 1808 IntraMail Subscriber Mailbox Options Message Waiting Lamp on page 204 Enter Y 9 to...

Page 180: ...Subscriber Mailbox 170 Chapter 2 Features IntraMail System Guide By default these types of messages are 120 seconds long maximum Operation N A ...

Page 181: ...t this option is Y 9 at extension 300 and N 6 at all other extensions System Administrator Options Super Display Soft Key Keyset Soft Key Option Description For more see SA 72 SYS ADMIN N A Access the System Administrator options I 4 INSTRUCTION INST Record an Instruction Menu Instruction Menu on page 105 A 2 ANNOUNCEMENT ANN Record an Announcement Message Announcement Message on page 27 S 7 SUBSC...

Page 182: ...ividual features referenced in the System Administrator Options on page 171 Accessing the System Administrator Options Log onto System Administrator s Mailbox SA 72 Access the System Administrator Menu SYS ADMIN N A Turn to System Administrator Options on page 171 for more 0 Plays Help message ...

Page 183: ...an be a System Administrator System Administrator page 171 The System Administrator has unique system administration functions such as recording Welcome Mes sages and Instruction Menus and deleting messages in a co worker s mailbox Programming Step 1 Designate a Subscriber Mailbox as a System Administrator 1 1 1808 IntraMail Subscriber Mailbox Options System Administrator on page 205 Enter Y 9 to ...

Page 184: ...rator can delete Subscriber Mailbox security codes as well as IntraMail recorded messages Programming Step 1 To re initialize the telephone system data base 1 1 Press ICM and dial 372000 HOLD 1 2 Dial 9999 HOLD 1 3 DialY 9 HOLD The telephone system data base initializes To cancel initialization dial N 6 HOLD instead Step 2 To erase recorded messages and Subscriber Mailbox Security Codes 2 1 See Sy...

Page 185: ...76 An extension can listen to a message and dial TI to hear the time the message was sent Programming Step 1 To set the system time and date from system programming 1 1 Press ICM and dial 372000 HOLD 1 2 Dial 0302 HOLD 1 3 Press Vol until you see TIME 1 4 Enter the new time in 24 hour format HOLD For example for 5 00 PM enter 17 00 00 1 5 Press Vol until you see DATE 1 6 Enter the new date in MMDD...

Page 186: ...ally announce the time and date the message was left Caller ID page 56 With Caller ID installed and programmed the Time and Date Stamp also includes the caller s number Listening to Messages page 109 Turn to this feature for additional listening options Time and Date page 175 You can set the system Time and Date from the telephone system programming or using the User Program mable Features Program...

Page 187: ...ithout Enhanced Mailbox Transfer the caller would hear a partial greeting depending on the timing of the transfer Related Features Auto Attendant Do Not Disturb page 37 When enabled Auto Attendant Do Not Disturb automatically sends all calls from the Automated Atten dant to the subscriber s mailbox Screened Transfer page 161 Automated Attendant Screened Transfers can automatically transfer an outs...

Page 188: ...ed Transfer page 161 Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Hunting Group master number Unscreened Transfer page 180 Automated Attendant Unscreened Transfers can automatically transfer an outside caller to a UCD Hunt ing Group master number Programming Step 1 Optionally assign a TRF action to the key on the active Dial Action Table that you wan...

Page 189: ...ould normally leave it undefined By default keys 1 2 5 6 7 8 and 9 have Undefined Routing Related Features Dial Action Table page 64 Undefined Routing is a Dial Action Table Action Instruction Menu page 105 The active Call Routing Mailbox s Instruction Menu repeats after a caller dials a digit with an Undefined Routing Programming Step 1 To set up an Undefined Routing for a Dial Action Table 1 1 8...

Page 190: ...tendant callers to directly dial system exten sions The following summarizes the differences between these two types of Automated Attendant transfer With Unscreened Transfer calls from the Automated Attendant ring like other transferred calls and dis play the incoming Caller ID data if provided by telco and enabled in programming Screened Transfers ring like Intercom calls and do not display Calle...

Page 191: ...ller can start recording 2 1 Transfers call to extension 2 Retrieves call 3 If unanswered1 in a default phone system plays greeting so caller can start recording 2 1 Transfers call to extension 2 Retrieves call 3 If unanswered1 in a default phone system plays greeting so caller can start recording 2 With Active Greeting Not Recorded 1 Transfers call to extension If answered connects call just like...

Page 192: ...ber option should be XXX Note that the key you choose for this action is the first digit of the called extension number For example to allow callers to place Unscreened Transfers to extensions 300 399 for key 3 enter UTRF for the Action and XXX for the corresponding Number To have Unscreened Transfer call a specific extension the corresponding Number option should be that extension s number The ca...

Page 193: ...e calls on each trunk Automated Attendant page 42 The Answer Table determines how the Automated Attendant answers calls Call Routing Mailbox page 49 The mailbox associated with an Answer Table that specifies which dialing options Dial Action Table and announcements are available to Automated Attendant callers Dial Action Table page 64 Defines the dialing options for the Call Routing Mailbox chosen...

Page 194: ...re overflow occurs 3 1 0401 Trunk Revert interval A DIL to the Ring Group master number will overflow to the IntraMail Automated Atten dant if not answered after this interval By default this interval is 15 seconds Programming UCD Hunting Group Overflow Step 1 To set up UCD Hunting Group overflow 1 1 See Master Mailbox on page 122 Programming DIL Overflow Step 1 To set up DIL overflow during the d...

Page 195: ...rflow above enter the IntraMail master number 700 Refer to the DS1000 2000 Software Manual for more By default this option is 300 Step 2 To set up Key Ring overflow only at night 2 1 1003 Trunk Options Direct Termination Night Press CLEAR to make the trunk a Key Ring trunk when the system is in the night mode Refer to the DS1000 2000 Software Manual for more By default at night trunks are terminat...

Page 196: ...n you called is part of the exten sion data base but is not installed Vacant number The extension you called is not part of the extension data base This is extension ___ You press N 6 to hear your extension number The time is ____ The date is ____ Time and Date You pressT 8 on your idle keyset to hear the Time and Date All lines are busy For callback press the call back key Trunk Groups You dial a...

Page 197: ...le at a subscriber s keyset any time while listening to a message greeting or prerecorded voice prompt Volume Controls let the user interactively adjust the loudness of the IntraMail messages and prompts to a comfort able level Related Features N A Programming No additional programming required Operation Volume Control To adjust the volume while using any mailbox feature 1 Press VOL or VOL ...

Page 198: ...Volume Control 188 Chapter 2 Features IntraMail System Guide ...

Page 199: ...options These options allow you to customize the way the feature associated with an option works In this section you ll Find out about each option Review the list of features that the option affects Learn how to enter the option s data into system memory When you want to customize a feature find it in Section 2 and learn about it Section 2 will tell you what options you have to change to get the f...

Page 200: ...ess either their Conversation Record key or RECORD soft key to initiate recording See Conversation Record on page 61 for more Options N 6 No Y 9 Yes Default N 6 No Unsupervised Conference UNSUPERVSD CONF Use this option to enable Yes or disable No Unsupervised Conference for the extension The Class of Service for the IntraMail ports must have this option enabled in order to use External Transfer S...

Page 201: ... COS 1 Yes COS 2 15 No CAMP ON TO LINES 9 Yes 6 No COS 1 Yes COS 2 15 No PAGE ALL CALL 9 Yes 6 No Yes PAGE ZONE 1 9 Yes 6 No Yes PAGE ZONE 2 9 Yes 6 No Yes PAGE ZONE 3 9 Yes 6 No Yes PAGE ZONE 4 9 Yes 6 No Yes PAGE ZONE 5 9 Yes 6 No Yes PAGE ZONE 6 9 Yes 6 No Yes PAGE ZONE 7 9 Yes 6 No Yes SILENT MONITOR 9 Yes 6 No No FLASH FOR SLT 9 Yes 6 No Yes ACD SUPERVISOR 9 Yes 6 No No SINGLE RING 9 Yes 6 No...

Page 202: ... Yes 6 No No NITE WALKING COS 9 Yes 6 No No EXT LOCKING 9 Yes 6 No No DND OVERRIDE 9 Yes 6 No No UNSUPERVSD CONF 9 Yes 6 No No ALLOW DID CALLS 9 Yes 6 No Yes DID CAMP ON 9 Yes 6 No Yes OTG ANI PRIVACY 9 Yes 6 No No CLID ALERT LAMP 9 Yes 6 No Yes ALLOW NAME PGM 9 Yes 6 No COS 1 Yes COS 2 15 No ALLOW LANG PGM 9 Yes 6 No COS 1 Yes COS 2 15 No CALL SCREENING 9 Yes 6 No No Press this To do this HOLD En...

Page 203: ...e entered in 1801 Extension Name or via the telephone The options are 1 first last and 2 last first If you enter 1 first last the system assumes that all names are entered in the following format If you enter 2 last first the system assumes that all names are entered in the following format See the following for more Directory Dialing on page 68 Options 1 First last 2 Last first Default 1 First la...

Page 204: ...ELAY DS2000 only 0 None 1 Door 2 Page No PAGE ZONE DS2000 only 1 External paging zone 1 and All Call 2 7 Internal zones 2 70 1 DOOR1 RELAY DS1000 only 0 Not assigned 1 Analog Door Box relay control 2 Page zone control 0 PAGE ZONE DS1000 only 1 External paging zone 1 and All Call 2 7 Internal zones 2 70 1 DOOR2 RELAY DS1000 only 0 Not assigned 1 Analog Door Box relay control 2 Page zone control 0 P...

Page 205: ...6 Automated Attendant on page 42 Options Extension number UCD master number Voice Mail master number e g 700 Ring Group master number Key Ring entered by pressing CLEAR Default Key Ring entered by pressing CLEAR Direct Termination Night NIGHT TERM For each trunk you want the IntraMail Automated Attendant to answer only at night enter the IntraMail master extension number normally 700 Keep the foll...

Page 206: ...Yes or disable No a trunk s ability to be included in an Unsupervised Confer ence At least one of the trunks involved in an External Transfer must have this option enabled See External Transfer on page 84 for more Options N 6 No Y 9 Yes Default N 6 No Answer Table ANS TABLE Use this option to assign an Answer Table to each trunk that you want the IntraMail Automated Attendant to answer See the fol...

Page 207: ...ng Group master or Key Ring Entered by pressing CLEAR KEY RING NIGHT OVERFLOW Yes No No NT OVRFLW DEST Extension UCD master Ring Group master or Key Ring Entered by pressing CLEAR 300 DAY RING TYPE 1 Type A 2 Type B 3 Type C Type A NIGHT RING TYPE 1 Type A 2 Type B 3 Type C Type A DELAY RING TYPE 1 Type A 2 Type B 3 Type C Type A MOH SOURCE 0 None 1 External 2 Tone 1 3 Tone 2 4 Message On Hold Ext...

Page 208: ...nual Options Extension Name NAME Enter the name for each extension up to 15 characters A Z using upper and lower case letters Do not use non alpha characters To separate a first name from a last name enter a space by dialing 0 as a delimiter By default there are no extension names entered You can enter names in any of the following formats First Last First space Last Last space First You can also ...

Page 209: ... 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the cursor t...

Page 210: ...f these keys to enter the character in the white cell 1 2 3 4 1 dash backslash apostrophe 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 SPACE 0 To enter characters in lower case e g e instead of E press MW before pressing the key in the first shaded column Use LND to backspace over erase any characters you want to correct ...

Page 211: ...OOR CHIME For Door Boxes only 0 Normal Ring Group ringing 1 Low pitch chime pattern 2 Mid range pitch chime pattern 3 High pitch chime pattern 0 RELAY OWNER For Door Boxes only DS1000 0 Relay not assigned 1 Relay assigned to DOOR1 2 Relay assigned to DOOR2 0 DS2000 0 CPU relay not assigned to Door Box CPRU Relay assigned to Door Box 0 DSS TYPE 0 Uninstalled 1 24 Button 2 110 Button 0 DSS BLOCK NUM...

Page 212: ...ll initiate a remote logon and be asked to enter their mailbox number A voice prompt then announces That mailbox does not exist See Start Up Programming on page 6 for more See Group Mailbox on page 98 for more See Guest Mailbox on page 101 for more See Subscriber Mailbox on page 168 for more Options 0 None Disabled 1 Personal 2 Group Default By default in DS1000 Subscriber Mailboxes 300 307 are Pe...

Page 213: ... Subscriber Mailbox message playback order When a subscriber listens to their messages IntraMail can play the oldest messages first first in first out or FIFO or the newest messages first last in first out or LIFO See Message Playback Direction on page 141 for more Options F 3 FIFO first in first out or oldest messages first L 5 LIFO last in first out or newest messages first Default F 3 FIFO firs...

Page 214: ...ed the recording limit if the recorded message is too long See Conversation Record on page 61 for more Options N 6 No Y 9 Yes Default Y 9 Yes Message Waiting Lamp UPDATE MW LAMP Use this option to enable or disable Message Waiting lamping at the extension associated with the Sub scriber mailbox For Subscriber Mailboxes you should leave this option enabled For Guest Mailboxes you should leave this ...

Page 215: ...e message was left Auto Time Stamp will also announce the message sender if known A subscriber can also enable Auto Time Stamp from their mailbox See Auto Time Stamp on page 41 for more Options N 6 No Y 9 Yes Default N 6 No System Administrator SYSTEM ADMIN Use this option to designate the Subscriber Mailbox as a System Administrator This allows the subscriber to use the SA options after logging o...

Page 216: ...Attendant Do Not Disturb on page 37 Call Forward to a Mailbox on page 47 Exiting a Mailbox on page 78 Leaving a Message on page 107 Next Call Routing Mailbox on page 148 Options Call Routing Mailbox Number 1 3 digits UND Undefined entered by pressing CLEAR Default 0 Call Routing Mailbox 000 By default Call Routing Mailbox numbers are 000 007 Directory List Number DIRECTORY NUM Software version 03 ...

Page 217: ...YBK 3 FIFO 5 LIFO FIFO MESSAGE OPTION 3 Erase 7 Save Save MSG RETENTION 1 90 Days 0 IND IND REC CONV BEEP Yes No Yes UPDATE MW LAMP Yes No Yes AUTO ATT DND Yes No No FORCE UTRF Yes No No AUTO TIME STAMP Yes No No SYSTEM ADMIN Yes No 300 Yes All others No DIALING OPTION Yes No No NEXT CALLRT MBOX 000 015 CLEAR UND UND DIRECTORY NUM 1 8 Lists 1 8 0 No lists All Lists 0 Press this To do this HOLD Ent...

Page 218: ...Mail and no other voice mail installed the default for this option is I 4 Voice Mail Master Extension Number V MAIL MST EXT Use this option to set the voice mail master extension number e g 700 In most installations you should not change this option from its default setting 700 See Start Up Programming on page 6 for more on IntraMail installation and startup Options Any valid extension number with...

Page 219: ...the when calling the port Class of Service CLASS OF SERVICE Use this option to set the Class of Service for all Voice Mail ports Normally you use the Voice Mail port Class of Service to control Message Notification callouts See the following for more Class of Service in the DS1000 2000 Software Manual See Message Notification on page 133 Options 1 15 Class of Service 1 15 Default 2 Toll Restrictio...

Page 220: ...sys tem accesses the first available trunk in the group specified by this option This may occur when Voice Mail is processing Message Notification callouts See Message Notification on page 133 Options 90 98 Trunk Groups 90 98 Default 90 Trunk Group 90 Outgoing Trunk Group Access LINE GROUP n Use this option to control outgoing Trunk Group Access for Voice Mail ports A Voice Mail port can dial out ...

Page 221: ...HOLD NAME Alpha numerics see Name Programming Chart on page 199 VM PORT CLASS OF SERVICE 1 15 1 TOLL LEVEL DAY 0 7 0 TOLL LEVEL NITE 0 7 0 OPERATOR 300 333 in DS1000 300 427 in DS2000 300 DIAL 9 GROUP 90 98 90 LINE GROUP 0 8 Yes No Yes Press this To do this HOLD Enter accept data you entered CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt CHECK ...

Page 222: ... type specified in this option for the selected trunk A Voice Mail port can on dial out on a specific trunk only if it is allowed in this option This may occur when Voice Mail is processing Message Notification callouts You make a separate entry for each trunk See Message Notification on page 133 Options 0 No access 1 Incoming only 2 Outgoing only 3 Full access Default 3 Full access 8003 Program E...

Page 223: ...rger than 409 have no effect on the length of recorded conversations See the following for more Announcement Message on page 27 Automated Attendant on page 42 Call Routing Mailbox on page 49 Conversation Record on page 61 Greeting on page 94 Message On Hold on page 139 Subscriber Mailbox on page 168 Options 1 4095 seconds Default 120 seconds Non Subscriber Message Length MBOX MSG LENGTH Use this o...

Page 224: ...w messages in the extension s mailbox is the digit normally used by the pager service for positive disconnect See Message Notification on page 133 for more Options Digits 12 maximum using 0 9 and M Number of messages Entered by pressing MW N None Entered by pressing CLEAR X Extension number Entered by pressing ICM IntraMail automatically replaces the X command with the number of the extension that...

Page 225: ...fication callouts in which the destination answers says Hello dials 1 to acknowledge and then enters the wrong security code By default this interval is 20 minutes See Message Notification on page 133 for more Options 1 255 minutes Default 20 minutes Wait Between Busy Non Pager Callout Attempts NTFY BUSY INTVL Use this option to set how long IntraMail will wait 1 255 seconds after it dials a busy ...

Page 226: ...t how many times 1 99 attempts IntraMail will retry an incomplete Message Notifica tion callout This total includes unacknowledged callouts callouts to a busy destination and callouts to an unanswered destination This option applies to pager and non pager callouts The default setting for this option is 5 See Message Notification on page 133 for more Options 1 99 attempts Default 5 attempts Send Pa...

Page 227: ... MW N CLEAR X ICM No entry PAGER DIAL DELAY 0 99 9 NTFY PAGER INTVL 1 255 15 NTFY N PGR INTVL 1 255 20 NTFY BUSY INTVL 1 255 15 NTFY RNA INTVL 1 255 30 NTFY RNA RINGS 1 99 5 NTFY CALL ATTMPTS 1 99 5 RETRY UNTIL ACK Yes No No Press this To do this HOLD Enter accept data you entered advance to the next prompt without changing your entry or navigate to the next prompt level CONF Cancel your entry and...

Page 228: ...0 Refer to the following when selecting the Master Mailbox extension number Group Mailbox on page 98 Using Master Mailboxes for UCD Hunting Group Overflow on page 123 Using Master Mailboxes for Group Ring Automated Attendant Recall on page 124 Using Master Mailboxes as Additional Call Routing Mailboxes on page 124 Using Master Mailboxes as Additional Announcement Mailboxes on page 125 Using Master...

Page 229: ...Call Routing Mailboxes on page 228 Dial Action Table Screened Transfer Timeout Time Limit for Dialing Commands Fax Detection Options for Announcement Mailboxes 2 The following options are available to Master Mailboxes assigned as Announcement Mailboxes For more on each option refer to 8006 IntraMail Routing Mailboxes Options for Announcement Mailboxes on page 229 Next Call Routing Mailbox Repeat C...

Page 230: ...ng Mailbox should use The Directory Dialing Mailbox can only call Subscriber Mailboxes that are in the list specified by this option The entries for this option are 1 8 use lists 1 8 By default the Directory Number is 1 list 1 See Directory Dialing on page 68 for more Options 1 8 Directory List 1 8 Default 1 Directory List 1 Extension Name Match NAME MATCH Use this option to determine which portio...

Page 231: ...nds 0 No recall Default 15 seconds Time Limit for Dialing Commands DIALING TIMEOUT This option determines how long IntraMail will wait for the caller connected to the Directory Dialing Mail box to dial before repeating the Directory Dialing Message If the caller doesn t dial within three repeats of the message IntraMail routes the call to the Next Call Routing Mailbox for the Directory Dialing Mai...

Page 232: ... the caller dials 0 while listening to the Directory Dialing Message they route to the 0 action pro grammed into the Dial Action Table associated with the Next Call Routing Mailbox If the caller dials while listening to the Directory Dialing Message they route immediately to the Next Call Routing Mailbox and listen to the recorded Instruction Menu Message for that mailbox See Directory Dialing on ...

Page 233: ...ET Yes No No For Announcement Mailboxes Type 2 MAILBOX ACTIVE Yes No Yes NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No For Subscriber Mailboxes Type 3 MAILBOX ACTIVE Yes No Yes NUMBER OF MSGS 0 99 20 MESSAGE PLAYBK 3 FIFO 5 LIFO FIFO MESSAGE OPTION 3 Erase 7 Save Save MSG RETENTION 1 90 Days CLEAR IND IND REC CONV BEEP Yes No Yes UPDATE MW LAMP Yes No Yes AUTO ATT DND...

Page 234: ...e to the next prompt without changing your entry or navigate to the next prompt level CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt on the same prompt level LND Erase the entry to the left of the cursor CHECK Restore the previous entry CLEAR Clear the entry from the display unless otherwise noted 8005 Master Mailbox Options Program Entry Page ...

Page 235: ...Up not HOLD after selecting a Mailbox type MAILBOX ACTIVE Yes No No For Announcement Mailboxes Type 2 NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No To program the MAILBOX ACTIVE option press Vol Up not HOLD after selecting a Mailbox type MAILBOX ACTIVE Yes No No For Subscriber Mailboxes Type 3 NUMBER OF MSGS 0 99 20 MESSAGE PLAYBK 3 FIFO 5 LIFO FIFO MESSAGE OPTION 3 E...

Page 236: ...g your entry or navigate to the next prompt level CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt on the same prompt level LND Erase the entry to the left of the cursor CHECK Restore the previous entry CLEAR Clear the entry from the display unless otherwise noted 8005 Master Mailbox Options Program Entry Prior to 03 20 07 Entry Range Default Set...

Page 237: ... on page 22 Call Routing Mailbox on page 49 Directory Dialing on page 68 Options Routing Mailbox number 0 15 Default N A Mailbox Type MALBOX TYPE Use this option to assign a mailbox type to the selected Routing Mailbox Routing Mailboxes can be Call Routing Mailboxes Announcement Mailboxes or Directory Dialing Mailboxes See the following for more Announcement Mailbox on page 22 Call Routing Mailbox...

Page 238: ...direct Transfer in UltraMail The 0401 Transfer Recall interval has no interaction with this timer See Screened Transfer on page 161 for more Options 0 255 seconds Entering 0 causes immediate recall Default 15 seconds Time Limit for Dialing Commands DIALING TIMEOUT This option determines how long IntraMail will wait for an Automated Attendant caller who doesn t dial before routing the call to the T...

Page 239: ...age 22 and Next Call Routing Mailbox on page 148 for more Options Call Routing Mailbox Number 000 015 By default Call Routing Mailboxes are 000 007 UND Undefined entered by pressing CLEAR Default UND Undefined entered by pressing CLEAR Repeat Count NUM REPEATS Enter the number of times you want the Announcement Mailbox message to repeat to callers After an Announcement Mailbox caller initially lis...

Page 240: ...ctory Dialing Mailbox should use The Directory Dialing Mailbox can only call Subscriber Mailboxes that are in the list specified by this option The entries for this option are 1 8 use lists 1 8 By default the Directory Number is 1 list 1 See Directory Dialing on page 68 for more Options 1 8 Directory List 1 8 Default 1 Directory List 1 Extension Name Match NAME MATCH Use this option to determine w...

Page 241: ... 0 No recall Default 15 seconds Time Limit for Dialing Commands DIALING TIMEOUT This option determines how long IntraMail will wait for the caller connected to the Directory Dialing Mail box to dial before repeating the Directory Dialing Message If the caller doesn t dial within three repeats of the message IntraMail routes the call to the Next Call Routing Mailbox for the Directory Dialing Mailbo...

Page 242: ...e caller dials 0 while listening to the Directory Dialing Message they route to the 0 action pro grammed into the Dial Action Table associated with the Next Call Routing Mailbox If the caller dials while listening to the Directory Dialing Message they route immediately to the Next Call Routing Mailbox and listen to the recorded Instruction Menu Message for that mailbox See Directory Dialing on pag...

Page 243: ...es No Yes NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No For Directory Dialing Mailboxes Type 4 MAILBOX ACTIVE Yes No Yes MIN NUM LETTERS 1 3 1 DIRECTORY NUM 1 8 1 ALPHA NAME TOKEN 1 or 2 1 UTRF or STRF 1 STRF 2 UTRF STRF SCRN TRF TIMEOUT 0 255 seconds 15 DIALING TIMEOUT 0 99 seconds Y15 INCOMING FAX DET Yes No Yes NEXT CALLRT MBOX 000 015 CLEAR UND UND Press this To d...

Page 244: ... DET Yes No No ANNC NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No To program the MAILBOX ACTIVE option press Vol Up not HOLD after selecting a Mailbox type MAILBOX ACTIVE Yes No No Press this To do this HOLD Enter accept data you entered advance to the next prompt without changing your entry or navigate to the next prompt level CONF Cancel your entry and back up to th...

Page 245: ...ant calls should route when you also enable Answer Schedule Override above If the Override Mailbox is an Announcement Mailbox the outside caller will hear the recorded announcement Depending on how the Announcement Mailbox is programmed IntraMail will then hang up reroute the call or provide additional dialing options If the Override Mailbox is a Call Routing Mailbox the outside caller will hear t...

Page 246: ...er 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default 000 Call Routing Mailbox 000 Next Answer Table NEXT TABLE When 10 Answer Schedules within an Answer Table are not sufficient use this option to link two Answer Tables together IntraMail treats the two linked tables as a single 20 entry Answer Table See Answer Tables on page 30 for more Options Answ...

Page 247: ...outing or Announcement Mailbox used to answer the calls 3 Date A type 3 Answer Schedule runs only on a specific day of the year For this type of schedule you select The specific date the schedule should run On the selected date the time the schedule should start On the selected date the time the schedule should stop The Call Routing or Announcement Mailbox used to answer the calls Options 1 Day of...

Page 248: ...lbox number 000 015 Master Mailbox number 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default There are no Type 1 Day of the Week Answer Schedules by default Once enabled the default for this option is UND Undefined entered by pressing CLEAR Day of the Week DAY OF WEEK 1 7 Use this option to specify the day of the week this Answer Schedule should be ac...

Page 249: ...ough Wednesday from 10 30 AM to 11 30 AM and answers with Announcement Mailbox 008 Schedule 3 is a Day of Week schedule and runs on Wednesday from 9 00 AM to 10 00 AM and uses Announcement Mailbox 009 The Default Mailbox usually Call Routing Mailbox 000 answers at all other times not covered by the Schedules 1 3 When setting up Answer Tables with multiple types build the Answer Schedules in the fo...

Page 250: ...015 Call Routing Mailbox number 000 015 Master Mailbox number 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default Answer Schedule 1 for Answer Table 1 uses Routing Mailbox 000 All other Answer Schedules are UND Undefined entered by pressing CLEAR Schedule Start Day START DAY 1 7 Use this option to select the day of the week on which the selected Answer...

Page 251: ...when this Answer Schedule is active To make a schedule run continuously make the same entry for Sched ule Start Time and Schedule End Time See Answer Tables on page 30 for more Options Time of day in 24 hour format Default Answer Schedule 1 for Answer Table 1 stops at 5 00 PM 17 00 All other Answer Schedules are UND Undefined entered by pressing CLEAR Type 2 Range of Days Example In the following ...

Page 252: ...er Tables on page 30 for more Options Announcement Mailbox number 000 015 Call Routing Mailbox number 000 015 Master Mailbox number 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default There are no Type 3 Date Answer Schedules by default Once enabled the default for this option is UND Undefined entered by pressing CLEAR Schedule Run Date DATE MM DD Use ...

Page 253: ...s 0000 12 00 midnight Schedule Stop Time EN TIME HH MM Use this option to specify the time the schedule should stop on the date specified in Schedule Run Date above when this Answer Schedule is active See Answer Tables on page 30 for more Options Time of day in 24 hour format Default There are no Type 3 Date Answer Schedules by default Once enabled the default for this item is 0000 12 00 midnight ...

Page 254: ...hristmas day from 8 00 AM to 5 00 PM and answers with Announcement Mailbox 009 The Default Mailbox usually Call Routing Mailbox 000 answers at all other times not covered by Schedules 1 3 When setting up Answer Tables with multiple types build the Answer Schedules in the following order Range of Days Day of Week Date Type 3 Date Example ANSWER TABLE 1 SCHEDULE ENTRY 1 ENTRY TYPE 2 MAILBOX NUM 1 ST...

Page 255: ... 1 schedules by default MAILBOX NUM DAY OF WEEK 1 7 ST TIME HH MM EN TIME HH MM For Type 2 Range of Days Only schedule 1 is defined as follows MAILBOX NUM 0 15 0 START DAY 1 7 1 SUN through 7 SAT MON END DAY 1 7 1 SUN through 7 SAT FRI ST TIME HH MM 00 00 23 59 08 30 EN TIME HH MM 00 00 23 59 17 00 For Type 3 Date There are no Type 3 schedules by default MAILBOX NUM DATE MM DD ST TIME HH MM EN TIM...

Page 256: ...d 3 UTRF to XXX Unscreened Transfer to user dialed extension UND Undefined 4 UTRF to XXX Unscreened Transfer to user dialed extension UND Undefined 5 UND Undefined UND Undefined 6 UND Undefined UND Undefined 7 UND Undefined UND Undefined DIL to Voice Mail Master 700 Trunks Route to Answer Table 1 Answer Table 1 Schedule 1 or Default Mailbox Dial Action Table 1 1003 Answer Table 8007 Answer Tables ...

Page 257: ...als that single digit to reach the extension For example to have caller s dial 8 to reach extension 303 for key 8 enter TRF for the Action and 303 for the corresponding Number Additional Information See the detailed Screened Transfer Operation call routing chart on page 162 for more Also see Screened Transfer on page 161 and Unscreened Transfer on page 180 UTRF Action Unscreened Transfer 2 UTRF Us...

Page 258: ...llow an Automated Attendant caller to leave a Quick Message at an extension With this action the caller will not hear the extension s greeting prior to leaving the message Instead the caller hears the voice prompt Recording followed by a beep Number Option To have the caller leave a quick Message at a specific extension the corresponding Number option should be the extension number To have the cal...

Page 259: ...o provide Automated Attendant callers with the ability to route to Call Routing and Announce ment Mailboxes For example a caller can dial a digit for Sales and then go to the Call Routing or Announce ment Mailbox that provides the dialing options and instructions for Sales Number Option To have Automated Attendant callers dial a single digit to go to a Call Routing or Announcement Mailbox enter th...

Page 260: ...e to set up a TRF Action to route to any caller dialed extension in the 300 399 range for digit 3 enter TRF for the Action and XXX for the corresponding Number See Dial Action Table on page 64 for more Options X Entered by pressing DIAL Default See Dial Action Table Default Settings on page 246 Ignore Digits I Use the I option to represent any digit dialed by the Automated Attendant caller that In...

Page 261: ...ials they hear Please enter the mailbox number Or to exit press the pound key Options N Entered by pressing FLASH Default See Dial Action Table Default Settings on page 246 Pause P Use the P option when you want the Automated Attendant to pause while dialing This option is typically used with the Centrex Transfer feature to give the system adequate time to dial the stored System Speed Dial number ...

Page 262: ...nter the table number you want to program 1 16 When entering data 1 TRF 2 UTRF 3 REC1 4 REC 2 5 LOGON 6 Hangup 7 GOTO 0 Undefined DIGIT 1 UND Undefined No entry DIGIT 2 UND Undefined No entry DIGIT 3 UTRF XXX DIGIT 4 UTRF XXX DIGIT 5 UND Undefined No entry DIGIT 6 UND Undefined No entry DIGIT 7 UND Undefined No entry DIGIT 8 UND Undefined No entry DIGIT 9 HNGUP Hangup No entry DIGIT 0 UTRF 300 Ope...

Page 263: ...avigate to the next prompt level except for Undefined entries CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt on the same prompt level LND Erase the entry to the left of the cursor CHECK Restore the previous entry CLEAR Clear the entry from the display unless otherwise noted 8008 Dial Action Tables Program Entry Entry Range Default Setting for D...

Page 264: ...8000 Voice Mail 8008 IntraMail Dial Action Tables 254 Chapter 3 Programming IntraMail System Guide ...

Page 265: ...s to indicate that the entered time is AM ANNOUNCEMENT Announcement Mailbox System Administrator Super Display Press to access the Announcement Mailbox message options ANN Keyset ANSWER Call Screening Super Display Press to intercept the call and stop recording the message ANSW Keyset CALLBACK Caller ID with Return Call Listening to Messages Make Call Super Display Press to call the person who lef...

Page 266: ...yset Press to exit the recording mode while recording a message name or greeting ERASE Announcement Mailbox Auto Att Do Not Disturb Call Routing Mailbox Greeting Instruction Menu Listening to Messages Mailbox Name Message Delete Message On Hold Security Code Super Display Keyset Press to erase the currently accessed message name greeting or Security Code ERASE ALL MSGS Erasing All Messages System ...

Page 267: ...Super Display Press to access the Mailbox Greeting options GREET Keyset GREETING 1 GREETING 2 GREETING 3 Auto Att Do Not Disturb Greeting Super Display Press to select a Greeting software version 03 20 07 or higher GR1 GR2 GR3 Keyset INSTRUCTION Call Routing Mailbox Instruction Menu System Administrator Super Display Press to access the Instruction Menu options INST Keyset LISTEN Announcement Mail...

Page 268: ...u Message Listen Mode Super Display Press to select the list of new messages NOTIFICATION Message Notification Super Display Press to access the Message Notification Options Menu NOTIF Keyset NUMBER Message Notification Super Display Press to program a telephone number as the notification destination NUM Keyset OFF Answer Schedule Override Auto Time Stamp Call Screening Message Notification Super ...

Page 269: ...ilbox s name REPEAT Listening to Messages Super Display Go back to the beginning of the message RPT Keyset REPLY Listening to Messages Message Reply Super Display Reply to the currently accessed message RESUME Announcement Mailbox Auto Att Do Not Disturb Call Routing Mailbox Conversation Record Greeting Instruction Menu Mailbox Name Message Forward Message On Hold Message Reply Record and Send a M...

Page 270: ...ay Press to select the Subscriber Mailbox maintenance options SUBS Keyset SYS ADMIN Announcement Mailbox Answer Schedule Override Call Routing Mailbox Erasing All Messages Instruction Menu Mailbox Name Main Menu Mailbox Sec Code Delete Message On Hold Security Code System Administrator Super Display Press to access System Administrator options TIME STAMP Auto Time Stamp Super Display Press to sele...

Page 271: ...ons com Other Important Telephone Numbers Sales 203 926 5450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Technical Training 203 926 5430 Emergency Technical Service After Hours 203 929 7920 Excludes discontinued products ...

Page 272: ... 80044INS03 80044INS03 November 4 2004 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com ...

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