NCR RealPOS 5977 User Manual Download

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Retail Platform Software

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Summary of Contents for RealPOS 5977

Page 1: ...User Guide NCR RealPOS 5977 Customer Display Release 1 0 BCC5 0000 5141 Issue D...

Page 2: ...rms and conditions of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firmw...

Page 3: ...The AC line voltage primaries are live at all times when the power cord is connected Therefore disconnect the AC power cord before opening the unit to install features or service this terminal IT Powe...

Page 4: ...trician Improper connection of the equipment grounding conductor can result in a risk of electric shock The conductor with insulation having an outer surface that is green with or without yellow strip...

Page 5: ...vel A replacement component can be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of 8AM and 5PM EST Monday Friday 1 800 528 8658 USA 1 770 623 7400 Internationally or...

Page 6: ...nauthorized modifications of the product Inadequate location or surroundings Site installation must conform to guidelines listed in this document the NCR Workstation and Peripheral AC Wiring Guide and...

Page 7: ...n Physical Environment 6 Working Range 6 Extreme Power On 6 Storage Environment 7 Transit Environment 7 Dimensions 8 Pole Dimensions 9 Base Plate Mounting Hole Dimensions 10 Electrical Environment 11...

Page 8: ...ce Safety Requirements 28 Servicing the Display 29 Normal Operation 29 Troubleshooting Procedures 29 Servicing the 5977 Customer Display 29 Cleaning the Display 30 Chapter 5 NCR 5977 2x20 Display Prog...

Page 9: ...Character Sets 45 Code Page 858 International 46 Code Page 101 Katakana 56 Code Page 866 Cyrillic 66 Code Page 775 Baltic 76 Code Page 852 Polish 85 Code Page 853 Multilingual Latin with symbol 94 Cha...

Page 10: ...ftware 116 Installing the Retail Platform Software 117 Windows 117 Linux 117 Uninstalling the Retail Platform Software 129 Windows 129 Linux 129 Chapter 8 Software Utility Introduction 130 Installatio...

Page 11: ...ware 149 Windows 149 Linux 153 Uninstalling the Software 154 Windows 154 Linux 154 Control the Service 155 Stopping the Service 155 Windows 155 Linux 155 Running the Service 156 Windows 156 Linux 156...

Page 12: ...raphical Customer Display Removed RS232 Interface Cable with Power Connector Added Programming chapter for 5977 Graphical Customer Display Added Migration Path information C Dec 2018 Added 5977 1001 2...

Page 13: ...on that uses its native language and cannot use the standard NCR 5977 2x20 display Each of the NCR 5977 Graphical display characters is composed of 8x16 dots single byte and 16x16 dots double byte The...

Page 14: ...and 16x16 pixel characters Adjustable Brightness between 350 nits to 700 nits Printed Circuit Board Built in microcontroller and serial flash memory RS232 interface support HID USB 2 0 interface supp...

Page 15: ...haracter sets International 858 default Katakana Cyrillic Pre loaded with ten single byte character sets CP437 International Katakana CP850 Multilingual CP860 Portuguese CP863 Canadian French CP865 No...

Page 16: ...aintenance support to the software functionalities of the NCR 5977 ROM Flasher enables user to display and update the firmware version of the NCR 5977 device Code Page Utility enables user to load add...

Page 17: ...20 character sets NCR 5977 2x20 display pre installed with three standard character sets NCR 5977 Graphical display pre installed with ten standard single byte character sets and four double byte char...

Page 18: ...nge 10 to 90 No Condensation Humidity Change 10 hour Barometric Pressure 105 000 Pa to 69000 Pa Note Condensation may occur when equipment is transferred from cold to warm areas during shipment The eq...

Page 19: ...0 C 4 F to 122 F Temperature Change 15 C 59 F Hour Humidity 10 to 90 RH Barometric Pressure 105 000 to 70 000 Pa Transit Environment For periods up to one week Condition Range Temperature 40 C to 60 C...

Page 20: ...Site Preparation 2 8 Dimensions...

Page 21: ...2 9 Site Preparation Pole Dimensions There are four different length posts available in four inch increments Note Heights greater than 215 mm 8 5 in should be screwed to the counter top...

Page 22: ...Site Preparation 2 10 Base Plate Mounting Hole Dimensions...

Page 23: ...VAC 50 60 Hz through a Universal Input power supply DC Power Requirements 12VDC at 1 0 A max Operational Environment System Configuration The 5977 display shall receive power from the host via the US...

Page 24: ...a host This section provides 5977 connector pinouts and signal descriptions for both USB and RS 232 interfaces Pin USB Signal RS 232 Signal 1 12 12 2 12 12 3 12 Return NC 4 USBPWR NC 5 USBDATA NC 6 US...

Page 25: ...Site Preparation Cable Hole Dimensions The hole dimensions for routing cables from the Customer Display to a host terminal are explained as follows RS 232 Interface Cable Com Power RS 232 DB9 RS 232...

Page 26: ...Site Preparation 2 14 RS 232 RJ12 USB Power 12V USB Type A with Power Connector...

Page 27: ...eparation Stand Alone Power Adaptor The Power Adaptor 497 0514661 alias 5915 K100 V001 is used with the USB Interface Cable non powered The Adaptor cable is 6 ft in length Input 100 240 VAC 63Hz Outpu...

Page 28: ...software This level of knowledge can typically be found in an individual who has installed several PC systems and who routinely uses a PC for personal or business computing Cable Requirements The dis...

Page 29: ...necessary 3 If you are installing with a post greater than 215 mm 8 5 in secure the Base Plate with screws 4 that are appropriate for the mounting surface 4 Install the Post Mount the Display Assembly...

Page 30: ...ce Cable through the Table Top Mount the Display Post the Display Swivel the Swivel Bracket and the Cable Management Bracket 2 Assemble the post components Note The raised extension of the Display Swi...

Page 31: ...he Interface Cable to the Display Module connector until the latch is engaged Ensure that the latch is properly engaged by gently tugging on the cable 4 Slide the grooves of the Cable Overmold onto th...

Page 32: ...stall the Cable Management Bracket Insert the tab of the Cable Management Bracket into the slot in the Rear Cover Pivot the bracket as shown until it snaps into position Note Ensure that the cables ar...

Page 33: ...erial port as follows For NCR 5977 2x20 Customer Display 9600 baud 8 data bits 1 start bit 1 stop bit No parity For NCR 5977 Graphical Customer Display 38400 baud 8 data bits 1 start bit 1 stop bit No...

Page 34: ...gh the Table Top Mount the Display Post the Display Swivel and the Swivel Bracket Note The Strain Relief Bracket may be installed later 2 Assemble the post components Note The raised extension of the...

Page 35: ...t to the Display Swivel 4 Connect the Interface Cable to the Display Module connector until the latch is engaged Ensure that the latch is properly engaged by gently tugging on the cable NCR 5977 2x20...

Page 36: ...train Relief Bracket a Attach the Strain Relief Bracket to the cable right below the Cable Overmold b Carefully pull the cable down so the Strain Relief Bracket fits in the middle of the Swivel Bracke...

Page 37: ...e terminal Configure the terminal serial port as follows For NCR 5977 2x20 Customer Display 9600 baud 8 data bits 1 start bit 1 stop bit No parity For NCR 5977 Graphical Customer Display 38400 baud 8...

Page 38: ...ing the USB communications If VBUS is not present the 5977 initializes the RS232 communications After communications interface is established the boot loader verifies if the MCU Program Memory contain...

Page 39: ...licable to NCR 5977 Graphical displays If the display is not connected to a host through a serial lines or USB it runs an extra test that turns on all pixels on the display character cells for about f...

Page 40: ...e cordon d alimentation est utilis comme interrupteur g n ral La prise de courant doit tre situ e ou install e a proximite du mat riel et tre facile d acc s Caution This device should only be powered...

Page 41: ...lays The NCR 5977 Customer Display requires minimal maintenance Should the display malfunction adhere to the procedures in the following troubleshooting chart Symptom Probable Cause Solution Blank scr...

Page 42: ...pped in a mild detergent can be used to clean the cabinet Only a damp cloth is required so that no moisture can enter the cabinet Never spray the cleaner directly onto the unit Care should be taken no...

Page 43: ...ed If an ESC is received but no command byte is received immediately the firmware ignores the ESC command Note Each command consists of at least two bytes The first byte 0x1B is a command identifier i...

Page 44: ...08 Disable Cursor Default 1B 09 Set Screen Save Blank Default 1B 0A Set Screen Save Walk 1B 0B Turn On Screen Save 1B 0C Disable Screen Save Feature 1B 0D Enable Character Blink 1B 0E Disable Characte...

Page 45: ...Memory required 1B 29 Select Character Set 10 External Memory required 1B 2A Select Character Set 11 External Memory required 1B 2B Select Character Set 12 External Memory required 1B 2C Select Chara...

Page 46: ...eck test on the ROM and a write read test on the RAM A check sum test is also performed on the FLASH that holds any user defined character sets After executing the command the three status bytes see a...

Page 47: ...s This command causes the firmware to display the current NCR firmware part number of the device for example the current firmware part number for the device is 497 0408199 for five seconds and then st...

Page 48: ...creen Save feature may be in force during the Display On state This means that after about five minutes of no new display activity the Screen Save feature could take over and cause the display to go b...

Page 49: ...position is left visible Disable Cursor Format 1B 08 Description This command causes the cursor to be turned off This is the default state for the cursor after power up A disabled cursor does not over...

Page 50: ...lank mode is the default mode after power up Turn on Screen Save feature Format 1B 0B Description This command causes the one of the screen save functions Set Screen Save Blank or Set Screen Save Walk...

Page 51: ...ing character to start or stop blinking is to set up the character blink operator locate the cursor to the correct character and resend the individual character code Disable Character Blink Format 1B...

Page 52: ...character sent to the display overwrites the character in the left end of the upper line Move Cursor Up Format 1B 11 Description This command moves the cursor up one line When the cursor is on the up...

Page 53: ...r location always indicates the position of the next character to be displayed whether the cursor is enabled and blinking or not After each character is displayed the firmware performs a logical Move...

Page 54: ...fer to Chapter 8 Service Support Utility for instructions nn Brightness 01 20 02 40 03 60 04 80 05 100 Read Display ID Byte Format 1B 18 Returns 0x8A Description This command is a request for the Reta...

Page 55: ...mand is a request for the Retail Display to return an ASCII string with detailed product information Since true bi directional communications are not available for the parallel interface a unique inte...

Page 56: ...s defined as Katakana Japanese Character set 3 is defined as Cyrillic Eastern European Note The function where n is set to between 4 and 20 requires an External Memory Character sets 4 through 20 are...

Page 57: ...ultilingual Latin with symbol Note To download other code pages see the NCR website http www5 ncr com support support_drivers_patches asp If your code page requirements are not included in the website...

Page 58: ...5 46 NCR 5977 2x20 Display Programming Code Page 858 International...

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Page 106: ...5 94 NCR 5977 2x20 Display Programming Code Page 853 Multilingual Latin with symbol...

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Page 116: ...al Display If the following characters are received the subsequent bytes are processed as a command Back Space 0x08 Horizontal Tab 0x09 Line Feed 0x0A Home Position 0x0B Display Clear 0x0C Carriage Re...

Page 117: ...cursor to the home position 0D Carriage Return moves the cursor to the left end of the same line 1F 43 Selects cursor ON or OFF 1B 40 Initializes the display Returns to default 1F 28 67 01 Enables se...

Page 118: ...t 09 Description This command moves the cursor to the right by one character Line Feed Format 0A Description This command moves the cursor down to the lower line Home Format 0B Description This comman...

Page 119: ...00 Cursor OFF 01 Cursor ON Default nn 00 Description This command causes a flashing cursor to be used whenever the Display On state is in force The cursor is displayed by 1x8 dots vertical Initialize...

Page 120: ...r Mode Format 1F 28 67 02 nn where nn enable disable double byte mode 00 Disable double byte character mode 01 Enable double byte character mode Default nn 00 Description This command sets the display...

Page 121: ...03 Traditional Chinese Big 5 Default nn 01 Description This command selects the double byte code page This command requires the Set font size 1F 28 67 01 02 command Enable double byte character mode...

Page 122: ...03 England 04 Denmark 1 05 Sweden 06 Italy 07 Spain 1 08 Japan 09 Norway 10 Denmark 2 11 Spain 2 12 Latin America 13 Korea Default nn 00 Description This command loads and modifies the International C...

Page 123: ...Latin 2 19 CP858 International Default nn 00 Description This command loads the selected code page stored in the VFD module Vertical Scroll Format 1F 02 Description This command moves the cursor up on...

Page 124: ...not affected Note Once this command is activated all impending characters are in horizontal scroll mode unless it is cancelled by the Overwrite Mode 1F 01 Overwrite Mode Format 1F 01 Description This...

Page 125: ...Adjustment Format 1F 58 nn where nn Brightness level setting 01 12 5 02 25 03 37 5 04 50 05 62 5 06 75 07 87 5 08 100 Default nn 08 Description This command adjusts the brightness of the entire displa...

Page 126: ...2 Latin CP866 Cyrillic CP852 Latin 2 CP858 International Double Byte Character Sets JIS X0208 Shift JIS Japanese KSC5601 87 Korean GB2312 80 Simplified Chinese Big 5 Traditional Chinese Double Byte Ad...

Page 127: ...lation and use of the Retail Platform Software for Windows NCR Retail Platform Software for Windows B005 0000 1634 NCR Retail Systems Manager Software User s Guide B005 0000 1518 NCR Retail Controls 3...

Page 128: ...rivers_patches asp 2 Select Retail Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Platform Software Windows RPSW OPOS JavaPO...

Page 129: ...11 SP1 Run Time Image 01 00 00 00 or greater kernel 2 6 32 12 0 7 Sun JVM 1 4 2_03 b02 or greater 70 MB of free disk space Full Install Graphical User Interface Mode 1 Open a terminal 2 Create a new d...

Page 130: ...s the downloaded version Other versions might be available Note In the java directory specify the directory path of the java binary Only include this parameter if JAVA_HOME is not set Note In the path...

Page 131: ...7 119 7 Specify the directory where you want to install the RPSL The default directory is opt NCR RPSfL To locate another destination directory select Browse 8 Select the terminal class where your 59...

Page 132: ...rm Software 9 At the Setup Type window select the installation type that you prefer 10 Select Next 11 The application displays your installation details for you to confirm If you want to change some o...

Page 133: ...Retail Platform Software 7 121 12 After verifying information select Next The installation setup begins...

Page 134: ...on directory Note The RPSL is installed at the destination directory In this example the directory is named mnt iso 3 Extract the downloaded installer to the new directory by entering the command moun...

Page 135: ...Only include this parameter if JAVA_HOME is not set Note In the path to package specify the directory path of the installer package that you downloaded from the NCR website 6 The application displays...

Page 136: ...destination directory press 1 9 Select the terminal class where your 5977 display is connected Each terminal is assigned a number From your keyboard press the number that corresponds to your terminal...

Page 137: ...are 7 125 11 Press 1 to continue the installation process 12 Select the installation type that you prefer Each parameter is assigned a number From your keyboard press the number that corresponds to yo...

Page 138: ...7 126 Retail Platform Software 13 The application displays the installation details for you to confirm...

Page 139: ...Retail Platform Software 7 127 14 After verifying information press 1 to continue the installation process The installation setup begins...

Page 140: ...7 128 Retail Platform Software 15 Upon successful installation the application displays the following message Press 3 to exit program...

Page 141: ...move 4 Confirm the uninstallation window Linux Use uninstall jar to remove the Retail Platform Software for Linux RPSL This file is located in the _uninst subdirectory of the directory that is selecte...

Page 142: ...lash Firmware Flash Additional Code Page Replace Existing Code Page Generate Code Page Set Brightness Level Windows Linux Remarks Manual firmware flashing Manual code page generation and flashing The...

Page 143: ...rmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x20 Cus...

Page 144: ...Software Utility 8 132 Installing the Software Windows Extract the ROMFlasher exe and then run it as administrator The following window is then displayed...

Page 145: ...8 133 Software Utility Linux 1 Open a terminal 2 Install the software by entering the command rpm ivh RomFlasher rpm...

Page 146: ...er can be run immediately after downloading and extracting the files Linux 1 Open a terminal 2 Verify the version of the installed ROM Flasher by entering the command rpm qa grep RomFlasher 3 Uninstal...

Page 147: ...e Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x20 Customer...

Page 148: ...hile updating the firmware Note The firmware version currently installed on the 5977 display device is briefly displayed during start up of the 5977 for example 497 0499797 V1 14 01 You can update the...

Page 149: ...aud Rate is set at the default 9600 4 Select Scan The application displays the devices currently connected to the interface you selected The current firmware versions of the devices are also displayed...

Page 150: ...successfully flashed or the loaded firmware version is older than the current firmware of the devices the application displays the error information in the Error box Note In case of an older firmware...

Page 151: ...device Built in code pages are as follows International 858 Katakana 101 Cyrillic 866 The downloadable code pages are as follows Baltic 775 Multilingual Latin with symbol 853 Polish 852 Note To downlo...

Page 152: ...rs Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x2...

Page 153: ...st level databit representations that are used inside the 5976 firmware program The code set is specified to this program in the form of a text file which represents the 7x9 matrix for each of the 256...

Page 154: ...play the existing code pages for the RS 232C connection select RS 232C from the Interface field Select Refresh 3 To load an input file into the Code Page utility select Browse beside the Input File fi...

Page 155: ...8 143 Software Utility 6 Select Generate You can use this output file to add a new output file to a device code page list or to replace an existing file...

Page 156: ...o the first field under the File section Note If you already have a code page txt file to flash skip step 1 and select Browse in the File field to load the code page file 2 In the interface section se...

Page 157: ...splays the progress beside the Flash button Only one device at a time can be flashed with a code page Make sure to detach the devices you do not wish to flash with the code page 5 Select Refresh to co...

Page 158: ...c brightness setting to one of the following levels 20 40 60 80 100 Note You can configure the device using the default firmware and code page settings For more information refer to the Control the Se...

Page 159: ...file is copied from the previous ROM Flasher firmware flash operation It can also be the default firmware file if no ROM Flasher operation is performed in the terminal Code Pages of the device Code pa...

Page 160: ...s 4 Select Line Displays 5 Select 5976 and XR7 F450 451 2x20 Customer Display 6 Download the installer by selecting one of the following options NCR5976LDServiceSupport exe for Windows NCR5976LDServic...

Page 161: ...149 Service Support Utility Installing the Software Windows 1 Run the installer of the Service Support Utility The application displays the Welcome screen 2 Select Next The License Agreement displays...

Page 162: ...4 After agreeing to the terms in the license agreement the application displays the Customer Information window to ask for your name and the name of your organization At the User Name field enter your...

Page 163: ...9 151 Service Support Utility 7 At the Setup Type window select the setup type that you desire Select Next 8 Select Install to start installation...

Page 164: ...Service Support Utility 9 152 The application displays the installation progress in the following screen 9 Upon successful installation the application displays the following window Select Finish...

Page 165: ...9 153 Service Support Utility Linux 1 Open a terminal 2 Install the software by entering the command rpm ivh NCR5976LDServiceSupport rpm...

Page 166: ...program list select NCR5976LDServiceSupport 3 Select Uninstall 4 Confirm the uninstallation window Linux 1 Open a terminal 2 Verify the version of the installed Service Support software by entering th...

Page 167: ...the following steps Note The change of start up type takes effect upon system reboot Windows 1 From the Start menu select Control Panel Performance and Maintenance Administrative Tools Services 2 Fro...

Page 168: ...m the Start menu select Control Panel Performance and Maintenance Administrative Tools Services 2 From the services list select NCR5976LDServiceSupport Note If the Service status is already started se...

Page 169: ...e the 5976LDSettings folder in your Windows directory 2 Open the Settings ini file 3 Change the value of UseDefault to True Note To revert to the user defined settings simply set the value to False Li...

Page 170: ...tings ini 4 Change the Brightness value to one of the following 1 for 20 brightness 2 for 40 brightness 3 for 60 brightness 4 for 80 brightness 5 for 100 brightness 5 Save the file 6 Reboot the termin...

Page 171: ...977 is not a drop in replacement for older NCR line display products However it requires the latest version of the Retail Platform Software for Windows RPSW for it to be detected by the POS Terminal T...

Page 172: ...ment for older NCR line display products However it requires the latest version of the Retail Platform Software for Windows RPSW for it to be detected by the POS Terminal The following table shows the...

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