NCR PC4I, Owner'S Manual

Page: 104 / 167

MAINTENANCE AND TROUBLESHOOTING
a. Turn ON your power switch.
b. The prompt appears on the screen.
c. Insert the DIAGNOSTICS diskette into drive A.
d. Key in: COPY A:*.* C: and press the ENTER key.
e. When the copy is complete, a message to that effect appears
on the screen.
f. Remove the master copy of your Diagnostics from Drive A
and replace it in the pocket at the back of this manual.
You now have a working copy of your Diagnostics program.
Error Messages
Pass/Fail Message Field
Following testing, a PASS/FAIL message appears on the right-hand
side of the Main Menu screen corresponding to each test module
selection. If the message opposite a module is PASSED, then the test
detected no error. If the message is FAILED, then the module has
detected one or more errors. A blank field means that the test on the
module was not executed. You can go to the Error Log on the Utilities
Menu to display or print out any FAIL messages.
If you receive an error message following any test, the procedure is:
1. Run the test again in continuous mode for a few minutes to see if
the error continues to occur.
2. If no further failures occur, it is reasonable to assume that some
transient condition caused the error and it is not likely to recur.
3. If the error continues to occur, regularly or intermittently, call
your dealer or NCR representative for advice. Or, if you
purchased a Maintenance Agreement, follow the instructions in
the agreement.
4-8 OWNER S MANUAL