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Chapter 3:  Technical Information 

3-7 

Troubleshooting 

This

 

LCD

 

Monitor

 

has

 

pre

adjusted

 

using

 

factory

 

standard

 

VGA

 

timings.

 

Due

 

to

 

the

 

output

 

timing

 

differences

 

among

 

various

 

VGA

 

cards

 

in

 

the

 

market,

 

users

 

may

 

initially

 

experience

 

an

 

unstable

 

or

 

unclear

 

display

 

whenever

 

a

 

new

 

display

 

mode

 

or

 

new

 

VGA

 

card

 

is

 

selected.

 

Attention:

 

This

 

LCD

 

Monitor

 

Supports

 

Multiple

 

VGA

 

Modes.

 

Refer

 

to

 

the

 

Standard

 

Timing

 

Table

 

for

 

a

 

listing

 

of

 

modes

 

supported

 

by

 

this

 

LCD

 

Monitor.

 

Problem:

  

Picture

 

is

 

unclear

 

and

 

unstable

 

The

 

picture

 

is

 

unclear

 

and

 

unstable,

 

please

 

perform

 

the

 

following

 

steps:

 

1.

 

Enter

 

PC

 

to

 

“Shut

 

Down

 

Windows”

 

status

 

while

 

you’re

 

in

 

MS

Windows

 

environment.

 

2.

 

Check

 

the

 

screen

 

to

 

see

 

if

 

there’s

 

any

 

black

 

vertical

 

stripes

 

appear.

 

If

 

there

 

are,

 

take

 

advantage

 

of

 

the

 

“Clock”

 

function

 

in

 

OSD

 

menu

 

and

 

adjust

 

(by

 

increment

 

or

 

decrement

 

numbers)

 

until

 

those

 

bars

 

disappear.

 

3.

 

Move

 

to

 

“Phase”

 

function

 

in

 

OSD

 

menu

 

again

 

and

 

adjust

 

the

 

monitor

 

screen

 

to

 

its

 

most

 

clear

 

display.

 

4.

 

Click

 

“No”

 

on

 

“Shut

 

Down

 

Windows”

 

and

 

back

 

to

 

the

 

normal

 

PC

 

operating

 

environment.

 

PROBLEM

:

 

 

There

 

is

 

no

 

picture

 

on

 

LCD

 

Monitor

 

If

 

there’s

 

no

 

picture

 

on

 

the

 

LCD

 

Monitor,

 

please

 

perform

 

the

 

following

 

steps:

 

1.

 

Make

 

sure

 

the

 

power

 

indicator

 

on

 

the

 

LCD

 

Monitor

 

is

 

ON,

 

all

 

connections

 

are

 

secured,

 

and

 

the

 

system

 

is

 

running

 

on

 

the

 

correct

 

timing.

  

Refer

 

to

 

Chapter

 

3

 

for

 

information

 

on

 

timing.

 

Summary of Contents for 5942

Page 1: ...NCR 5942 15 Inch LCD Monitor Release 1 0 User s Guide B005 0000 1543 Issue B...

Page 2: ...described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representati...

Page 3: ...o guarantee is given to the correctness of the contents The information in this document is subject to change without notice This document contains proprietary information protected by copyright All r...

Page 4: ...and Regulatory Information The NCR RealPOS 5942 conforms to all applicable legal requirements To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements B005 0...

Page 5: ...ns 1 4 Connecting the Display to the POS Terminal 1 5 Connecting the AC Power 1 5 Connecting the Audio Cable 1 6 Power Management System 1 6 Chapter 2 Display Controls On Screen Display OSD 2 1 Enabli...

Page 6: ...Connection 3 4 Environment 3 4 Operating Condition 3 4 Storage 3 4 Power Supply AC Input 3 5 Size and Weight 3 5 Pin Assignments 3 5 Standard Timing Table 3 6 Troubleshooting 3 7 Revision Record Issue...

Page 7: ...not apply pressure to the LCD screen Excess pressure may cause permanent damage to the display 4 Do not remove the cover or attempt to service this unit by yourself Servicing of any nature should be p...

Page 8: ...re unpacking the LCD Monitor prepare a suitable workspace for your Monitor and computer You need a stable and clean surface near a wall power outlet Make sure that LCD Monitor has enough space around...

Page 9: ...nt The LCD Monitor is designed to allow users to have a comfortable viewing angle The viewing angle can be adjusted from 5 to 30 Warning Do not force the LCD Monitor over its maximum viewing angle set...

Page 10: ...from LCD monitor Interface for Arm Applications The rear of the display has four integrated 4 mm 0 7 pitch threaded nuts as well as four 5 mm access holes in the plastic covering which meet the VESA F...

Page 11: ...ions are secure Attention This device must be connected to an off the shelf video cable in order to comply with FCC regulations A ferrite core interface cable is included in the LCD Monitor package Th...

Page 12: ...Out Power Management System This LCD Monitor complies with the VESA DPMS version 1 0 Power Management guidelines The VESA DPMS provides four power saving modes through detecting a horizontal or verti...

Page 13: ...splay OSD The OSD is accessed through four pushbuttons on the Fro0nt Bezel These buttons provide a way to adjust display parameters of the unit 26935 Fn Power Function Select Function Adjustment Fn Sp...

Page 14: ...igate through the OSD Menu functions DC Power Switch Press the power switch to turn the monitor ON OFF DC Power On Indicator LED Green Power is ON LED Yellow Monitor is in Power Saving Mode LED Off Po...

Page 15: ...OSD Unlocked Disabling the OSD Menus Locked Press and hold the Function Adjustment buttons and the Function Select button for three seconds A message is displayed indicating the OSD Locked Out Adjusti...

Page 16: ...his function carries a frequency tracking feature that offers the user to have better stability and clarity Increasing Clock value can be up to 127 scales The number of decreasing Clock minus is depen...

Page 17: ...guage Color Temperature Color Temp Push the button to select a different color temperature Please see the diagram below for function and description Save Exit Saves the values of this setting and exit...

Page 18: ...2 6 Chapter 2 Display Controls...

Page 19: ...on 1024 x 768 Display Dot 1024 x RGB x 768 Display Area mm 304 x 228 H x V Display Color 262K Brightness 250 cd m2 typical Contrast Ratio 400 1 typical Response Time 35 ms typical Lamp Voltage 750 Vrm...

Page 20: ...log RGB 0 7Vp p Input Impedance 75 Ohm 2 Polarity Positive Negative Amplitude 0 0 7 0 035V 0 07V Multi mode Horizontal Frequency 24 61 KHz Supported Vertical Frequency 55 75 Hz Audio Input 500mVrms Ou...

Page 21: ...gement MODE POWER CONSUMPTION AC INPUT LED COLOR On 25W maximum 240 VAC Green Standby 5W maximum 240 VAC Yellow Suspend 5W maximum 240 VAC Yellow Off 2W maximum 240 VAC Yellow DC Power Off 1W maximum...

Page 22: ...nd Negative Plug Play Supports VESA DDC1 and DDC2B functions External Connection Power Input AC input AC Socket Video Cable 15 pin D sub connector Audio Cable Stereo Jack Environment Operating Conditi...

Page 23: ...nd Weight Dimensions 353 W x 346 H x 204 D mm Net Weight 3 0 3 kg 6 6 0 66lbs Gross Weight 4 5 0 3 kg 9 9 0 66lbs Pin Assignments Signal Signal PIN Description PIN Description 1 5 6 10 11 15 1 2 3 4 5...

Page 24: ...C PC9821 640 x 480 31 469 59 940 25 175 VGA 480 640 x 480 37 861 72 809 31 500 VESA 480 72Hz 640 x 480 37 500 75 000 31 500 VESA 480 75Hz 720 x 400 31 469 70 087 28 322 VESA 400 TEXT 800 x 600 35 156...

Page 25: ...teps 1 Enter PC to Shut Down Windows status while you re in MS Windows environment 2 Check the screen to see if there s any black vertical stripes appear If there are take advantage of the Clock funct...

Page 26: ...rd may be out of the LCD s synchronous range Please change to an alternative mode listed in the Standard Timing Table or replace the VGA card and then repeat steps 1 and 2 PROBLEM There is no picture...

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