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Your Account Manager may take the following steps in order to determine the best way to proceed:
• Visit you on site to inspect the goods within 5 working days* from your initial contact with NCE.
• Where location prevents an immediate on-site visit we may ask you to email photos
documenting the damage to your Account Manager.
At this time, please supply your Account Manager with the following information to ensure your
claim is resolved as quickly as possible:
• Original invoice number
• Description of damage or repair required
• Photos of damage or repair required
• Chassis number
• Make, model or part number
• Caravan build date
No goods will be accepted for return until a Return of Goods Authority Number has been supplied
to you. Goods must be returned in the condition received by you with all original packaging,
accessories and/or manuals.
Returns and repairs
Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable
time. Credits will normally be processed within 14 days* of your goods being returned to NCE’s
nominated warehouse. Where goods have been assessed to be repairable under the manufacturers’
warranty, you may be supplied with details of an authorised repairer. You may also be provided with
an indicative repair and/or replacement time, which may vary due to reasons beyond our control,
or the repairer’s reasonable control, such as part availability and incorrect fault description. NCE
does not take any responsibility for any repairs and/ or replacements carried out without our prior
written consent.
Where goods are assessed to have been damaged by misuse or accident, no credit will be issued
and no further action will be entered into. Where your rights under the Australian Consumer Law
or any manufacturer’s warranty do not apply, we may provide you with an indicative cost estimate
to repair the goods.
Replacement item warranty
Should a replacement item be supplied by NCE ‘under warranty’ due to damage or product failure
of original item purchased, NCE will warrant the replacement item for the remaining warranty
period only of the original item warranty.
Warranty repairs on caravans
NCE will not accept any claim for reimbursement for repairs or rectification carried out without
prior authorisation from NCE Management. A written quote for the repair can be supplied, however
NCE reserves the right to compare and assess the quote with an alternative repairer.
Contact us
If you have any questions regarding this policy, please contact our Head Office or your Account
Manager. This Return, Repair and Refund Policy is applicable to purchases made from NCE Pty Ltd.
Estimated resolution days may vary to circumstances beyond ours/or our suppliers control.
To receive a copy of NCE’s full Terms and Conditions please contact our Head Office
(03) 9308 7444 or visit www.nce.com.au/terms-and-conditions
