1) Cause: Dry Skin.
Solution: Apply conductive gel or saliva thoroughly to chest area (Chest-Strap
measurement) or finger (Finger-Touch measurement). Even water will help if
conductive gel is not available.
2) Cause: Not firmly with user’s skin.
Solution: Make sure the chest strap is firmly over the chest and the Watch is
placed securely on wrist.
3) Cause: Muscle tremors caused by holding too hard.
Solution: Make sure the chest strap is firmly over the chest and the Watch is
placed securely on wrist.
4) Cause: Dead skin on wrist, finger or chest.
Solution: Usually rubbing your skin with a towel will help.
5) Cause: A thin layer of body grease insulate the ECG signal which prevents the
Chest Strap or Watch from picking up one’s ECG.
Solution: Wipe chest / wrist and the back of Chest Strap / watch with a tissue or
soft towel.
6) Cause: Hairy skin.
Solution: Apply conductive gel to chest area or wrist.
7) Cause: Irregular heartbeats.
Solution: N/A It is difficult to consistently pick up a reading for those with irregular
heart beats. Inconsistent response times are expected for those with arrhythmia.
8) Cause: Battery Low.
Solution: It might be due to the battery level of the Chest Strap / watch is low.
Replace the battery and try again.
9) Cause: Interference of other RF devices (Chest-Strap Measurement)
Solution: Depart from the place where RF source potentially exist.
Potential Causes for NO Heart Rate Reading or Long Response Time
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