Naxa NHS-2012, Instruction Manual, Page: 17 / 37

Page 17 Naxa Electronics
Troubleshooting Guide
This guide lists common problems and their solutions.
Please refer to this guide before requesting service.
If you need further assistance, please contact Naxa
Technical Support - www.naxa.com/supportcenter/
Symptom Possible Cause Possible Solution
No power. Power adapter not
connected Connect the adapter
The unit is in
Standby mode
No sound. No/Low Volume Raise volume level
by pressing the VOL +
button.
Try pressing the MUTE
button on the remote.
The connected
device is not in
payback mode Play the music/movie in
the connected device
Sound output of
the device weak Raise volume level of
the connected device
Symptom Possible Cause Possible Solution
Remote
control not
working The batteries in the
remote control are
exhausted Replace with new
battery
Wrong source is
selected Press the STANDBY/
SOURCE button until
indicator turns violet
(AUX IN)
No response
from Blue-
tooth source Wrong source is
selected Press the STANDBY/
SOURCE button until
indicator turns Blue
The unit is
connected with
another Bluetooth
device Disconnect from the
other device and try
again
The connected
device is De-
activated Activate the connected
device and start the
playback
AUX IN
not working
Press STANDBY/
SOURCE on the
unit or press the on
remote control to turn
on the unit.