23
T ROU BLESH OOT I N G
Check the following before requesting service:
SYMPTOM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Can’t power on Built in battery drained
Recharge the battery
Volume level of paired/connected device
is in low level
Rise the volume level of the
paired/connected device
Volume level of the connected/paired
device too high
Reduce the volume level of the
connected/paired device
BT not
unctioning
The external BT device had NOT paired
to the unit
Pair the external BT device to the
unit
The external BT device too far from the
unit
Place the external BT device
close to the unit
f
No sound or
sound weak
Sound
distortion
Wi-Fi not
functioning
The unit had NOT add in the Wi-Fi
network
Add the unit into the
Wi-Fi network
The unit not in Wi-Fi
mode
Power on the unit and
enter to the Wi-Fi mode
The unit and the mobile device is not in
the same 2.4G Wi-Fi network
Set the unit and the
mobile device in the
same 2.4G Wi-Fi network
The router was
Power on your Wi-Fi
router
Amazon Alexa
not functioning
The unit is not in the Amazon Alexa
operation mode
Power on the unit and
enter to Amazon Alexa
operate mode
Volume level in minimum position
Rise the volume level by press
the VOL + Button on the top
of unit
Volume level too high
Reduce the volume level by press
the VOL - Button on the top
of unit
in power off mode
