EN - 20
6. TROUBLESHOOTING&TRANSPORT
6.1
troubleShootinG
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Possible Cause
Solution
Hob burners do not
work.
The burners may be in the ´off`
position.
Supply gas pressure may not be
correct.
Power (if the appliance has an electric
connection) is switched off.
Check the position of oven and/or grill burner’s
control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Hob burners do not
light.
Burner cap and crown are not
assembled correctly.
Supply gas pressure may not be
correct.
LPG cylinder (if applicable) may be
depleted.
Power (if the appliance has an electric
connection) is switched off.
Ensure the burner parts have been placed
correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Flame colour is
orange/yellow.
Burner cap and crown are not
assembled correctly.
Different gas compositions.
Ensure the burner parts have been placed
correctly.
Due to the design of the burner, the flame can
appear to be orange/yellow in certain areas of the
burner.
If you operate the appliance with natural gas, city
natural gas may have different compositions. Do
not operate the appliance for a couple of hours.
Burner is not
igniting or only
partially lighting.
Burner parts may not be clean or dry.
Ensure that parts of the appliance are dry and
clean.
Burner sounds
noisy.
-
This is normal. The noise may reduce as they
heat up.
Noise
-
It is normal for some metal parts on the cooker to
produce noise when in use.
6.2
tranSport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.
