11
Warranty against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and workmanship for 12
months, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or
instructions where provided. The benefit of this warranty is in addition to your rights under the Australian Consumer Law and
to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a refund, repair or exchange (where
possible) for this product if it becomes defective within the warranty period. This warranty will no longer apply where the
defect is a result of alteration, accident, misuse, abuse, normal wear and tear, neglect or improper storage.
Please retain your receipt as proof of purchase.
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be verified, your place of
purchase or Laser will make an assessment based on the date of manufacture, the condition of the Laser product and the type
of defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and refund or replace the product as per
their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact LaserCustomer Service with details of your
defective Laser Product Phone (02) 9870 3355; or Email:
or online
www.laserco.net/support/warranty
(click on “Consumers (End Users)”). Our business address is at 1/6-8 Byfield Street, North Ryde, NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When requested, send us the defective
product and a copy of your receipt. Laser will cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser product for inspection, we will inform you of
our assessment of your claim within 7 days. When we contact you, we will firstly let you know whether you have a valid claim
under this Warranty, and if so, we will inform you whether your defective Laser product will be replaced or repaired, together
with the number of days you can expect to wait to receive your replaced or repaired Laser product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
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