Navien NPE-210A, Operation Manual

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Warranty 17
Warranty Period
Navien products come with a limited warranty covering labor,
parts and the heat exchanger. The following warranty periods
begin to run from the date of original installation. The date of
original installation must be provided to Navien, and upon request,
proof of the original installation date must also be provided to
Navien. When the product is installed in a new construction, the
commencement date shall be dated upon which the end-user
takes title to the property.
APPLICABLE WARRANTY PERIOD
Application
Labor
Warranty
Parts
Warranty
Heat
Exchanger
Warranty
NPE Series
Water Heater
(Residential)
Standard or
Cont.-Recirc. 2
1 year 5 years 15 years
Uncont.-Recirc. 3
1 year 3 years 5 years
NPE Series
Water Heater
(Commercial or
Combi 1)
Standard or
Cont.-Recirc. 2
1 year 5 years 8 years
Uncont.-Recirc. 3
1 year 3 years 3 years
1 Combi refers to a combination potable water and space heating
application. Water heaters cannot be used in space heating only
applications.
2 Controlled-Recirculation :
Recirculation through the water heater is controlled by either the water
heater or an external aquastat.
3 Uncontrolled-Recirculation :
External pumps configured to circulate continuously through the water
heater are subject to the uncontrolled recirculation warranty terms. An
aquastat is the minimum pump control requirement for DHW or storage
tank recirculation in order to maintain the full controlled recirculation
warranty.
Warranty Claim Procedures
To obtain warranty repair service, the end user or homeower must
contact the original installer of your Navien product. If the original
installer cannot be identified, the end user or homeowner may
contact Navien’s Technical Administration Department at
1-800-
519-8794 . Proof of purchase is required to obtain warranty service.
Warranty Service
At its option, Navien will replace the defective component part(s)
or heat exchanger, in accordance with the terms of this
L
imited
Warranty, if it fails in normal use and service during the Applicable
Warranty Period identified above. The replacement component
part(s) must be Navien original factory component part(s).
Navien, at its sole descretion, may replace the product with a new
or refurbished product of comparable quality and design. The
replacement component part(s) will be warranted only for the
unexpired portion of the original component part’s Applicable
Warranty Period. Payment for labor in completing the warranty
service is subject to Navien’s prior written approval and shall be
subject to Navien’s schedule of approved labor allowances.
Warranty Exclusions
Navien’s
L
imited Warranty shall be void in the event of an
occurrence of any of the following:
Ɣ
Improper installation, failure to install in strict compliance with
the Installation Manual procedures, installed by a non-licensed
installer, and installation in violation of applicable rules, laws or
building codes.
Ɣ
Product purchased through the internet, other e-commerce
channels, or any installer that obtained the Product from a
supplier or distributor not authorized by Navien.
Ɣ
Failure to perform regular maintenance, misuse, operation at
settings other than those recommended or specified, non-
compliance with instructions or guidelines set forth in the User’s
Operation Manual.
Ɣ
Modification or alteration of the Product in any manner,
including but not limited to, removal of any component or
part, addition of any non-approved components, relocating
or moving the Product from its original installation site, or any
accidental or intentional damage to the Product.
Ɣ
Installation for non-recommended uses.
Ɣ
Any damage caused by local adverse conditions including but
not limited to hard water deposits, lime or mineral build-up,
operating in corrosive atmospheric elements.
Ɣ
Damage or problems caused by gas flow issues, electrical surges,
flooding, fire, abnormal external temperature, and any other
cause of damage not directly caused by a manufacturing defect.
Ɣ
Installer’s failure to fully comply with the Warranty Service and
Return Policy procedures previously provided to Installer and
as is available on Navien’s website. Such policies include but
are not limited to the Installer’s failure to first contact Navien
Technical Support while in front of the product for purposes of
trouble shooting the identified problem or issue.
Ɣ
Use of the NPE Series Water Heater for space heating only
purposes shall void the warranty.
LIMITED WARRANTY NAVIEN, INC.