Navien NFB-301C, User'S Information Manual

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20 Warranty
Effective
This 10/15 year limited pro-rated warranty on heat exchangers, 3/5
year limited warranty on parts, and 1 year limited-labor warranty
(“Warranty”) covers defects in materials or workmanship when the
Navien NFB-C Boiler (“Product”) is installed by a properly licensed
plumber or contractor, and installed in strict compliance with the
Installation & Operations manual procedures, subject to the terms
within this Warranty document. Improper installation or use will
void this Warranty. This Warranty runs from date of installation and
extends to the original purchaser and subsequent owners, but only
while the Product remains at the site of the original installation.
This Warranty includes both a limited and pro-rated warranty as set
forth below.
What is covered?
Subject to the foregoing terms, Navien will repair or replace the
covered Product or any part or component that is defective in
materials or workmanship for a period of three (3) years in regard
to parts and ten (10) years in regard to the heat-exchanger. Navien
will pay labor charges for the repair subject to Navien’s prior
written approval and in accordance with Navien’s schedule of
approved labor allowances for a period of one (1) year from the
date of installation. All repair parts must be genuine Navien parts.
All repairs and replacements must be performed by an individual
or servicing company that is properly licensed to do the type of
repair.
Residential
1
: When the Product is or only has ever been used
for anything other than commercial or multi-family residential
applications (hereinafter “Residential”) then the parts warranty will
be five (5) years and the heat exchanger warranty up to twelve (12)
years.
During the applicable warranty period, replacement of the
Product or components may be authorized by Navien only. Navien
does not authorize any person or company to assume for it any
obligation or liability in connection with the replacement of
the Product or its components. If it is determined that repair or
replacement of a part, under warranty, is not possible, the Product
will be replaced with a new Product having at least the same BTU
capacity as the product at issue. The replacement component or
product will be warranted only for the unexpired portion of the
applicable warranty period for the original component or Product.
The heat exchanger is covered by Navien’s pro-rated limited
residential Warranty for defects in material and workmanship at a
cost to the customer equal to a percentage of the Manufacturer’s
Suggested Retail Price (MSRP), at the time the warranty claim is
approved by Navien, as indicated in the following Coverage Table
for Heat Exchangers Only. This pro-rated warranty only applies to
the replacement of the heat exchanger and does not include labor,
shipping, other parts, delivery or installation. In order to obtain this
warranty, the customer must pay the applicable pro-rated amount
as indicated in the following Coverage Table for Heat Exchangers
Only. Once the customer pays the pro-rated amount, then Navien
will ship the heat exchanger directly to the service provider.
Coverage Table for Labor and Parts Only
Commercial Residential 1
Labor 1 year Labor 1 year
Parts 3 years Parts 5 years
Coverage Table for Heat Exchanger Only
Commercial Residential 1
Years Years
Percentage Paid by
Customer
10
1 to 12 0 %
13 50 %
14 60 %
15 70 %
Residential
1
: Applies only to single family, residential locations.
How do I get service?
You must contact the original installer of your Product. Your
installer will need to contact Navien to report the issue. If the
original installer cannot be identified or you no longer choose to
use that service provider, you may choose any service provider
who is properly licensed to complete the necessary repair. The
installer and/or service provider must comply with Navien’s
warranty service and return policy procedures as available on
Navien’s website including contacting Navien’s Technical Support
Department at (800) 519-8794, option 2, prior to commencing any
service.
Proof of the date of installation must be provided to Navien. At
Navien’s request, the defective Product or part must be returned
to Navien. When the Product is installed in new construction, the
date of installation shall be established as the date upon which the
end-user takes title to the real property. If proof of the installation
date is unavailable, then six months after the date of manufacture
will be used.
LIMITED WARRANTY NAVIEN, INC.