52
Condition/Problem
Things to Check
Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet. Test the
outlet with a known functioning device such as a lamp.
Check connection at front
of unit
Connection should be secure and undamaged. Replace power
cord or connection at unit if either are damaged.
Check Power Switch
Turn on the power with the Power Switch.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or other-
wise damaged. Replace Console if damaged.
Console Display
If Console only has partial display and all connections are fine,
replace the Console.
If the above steps do not resolve the problem, contact Cus-
tomer Service (if inside US/Canada) or your local distributor (if
outside US/Canada).
Unit operates but Contact
HR not displayed
Sensor grip
Be sure hands are centered on HR sensors. Hands must be
kept still with relatively equal pressure applied to each side.
Dry or calloused hands
Sensors may have difficulty with dried out or calloused hands.
A conductive electrode cream (heart rate cream) can help
make better conduct. These are available on the web or at
medical or some larger fitness stores.
If tests reveal no other issues, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/
Canada).
Unit operates but
Telemetric HR not
displayed
Chest Strap
Strap should be “POLAR
®
” compatible and uncoded. Make
sure strap is directly against skin and contact area is wet. Make
sure the transmitter has the curve oriented upward.
Chest Strap Batteries
If strap has replaceable batteries, install new batteries.
Check User Profile
Select the Edit User Profile option for the User Profile. Go to
the WIRELESS HR setting and make sure that the current
value is set to ON.
Interference
Try moving unit away from sources of interference (TV, Micro-
wave, etc).
Replace Chest Strap
If interference is eliminated and HR does not function, replace
strap.
Replace Console
If HR still does not function, contact Customer Service (if inside
US/Canada) or your local distributor (if outside US/Canada).
Speed display is not
accurate
Display set to wrong unit
of measure. (English/
Metric)
Change display to show correct units.
Console shuts off (enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet. Test the
outlet with a known functioning device such as a lamp.
Check connection at front
of unit
Connection should be secure and undamaged. Replace power
cord or connection at unit if either are damaged.
TROUBLESHOOTING
