Nautel NX100, Preinstallation Manual

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NX100 Pre-installation Manual Planning control/monitor connections
Issue 3.2 2017-03-31 Page 8-15
Nautel Phone Home
Phone Home is a system developed by Nautel that takes advantage of the vast amount of data
collected by Nautel transmitters by proactively sending information to Nautel via the internet once a
user enables Phone Home on their transmitter.
This data includes logs, alarms and meter readings which are then stored in a database and can be
analyzed by Nautel Customer Service if an alarm is reported by the transmitter. Since all data is
pushed out to Nautel by the transmitter, there is no need to reconfigure your firewall and potentially
compromise your transmitters security. All data transfers are one way.
Nautel transmitters are intelligent, collecting data on nearly every aspect affecting your transmitter’s
performance. When this data is used by Nautel Customer Service staff for diagnostic purposes it cuts
down on repair time and gets you back on air faster.
Nautel Customer Service technicians can use Phone Home to analyze data in real time, even
accessing the live AUI, or to view the state of a customer’s transmitter at any time leading up to a
fault.
This unique diagnostic approach allows Nautel support staff to review the events leading up to and
during an alarm occurrence, giving customer service technicians valuable insight into how your
transmitter is behaving before, during and after an alarm and how this behavior may be related to the
alarm event.
If you are planning to participate in the Nautel Phone Home feature, no pre-installation actions are
required. After successfully installing your NX100 and connecting to the remote AUI, navigate to the
User Settings -> Nautel Phone Home
page and enter your serial number and email (optional).
Nautel will begin to monitor your transmitter’s performance.