15
Troubleshooting – Getting Help
This chapter assists you in solving common issues with MASCHINE and provides you with the
necessary information for getting further assistance.
Before getting help please make sure you have downloaded the latest MASCHINE software and
documentation from Service Center!
15.1 Troubleshooting
A few common issues and possible solutions when working with MASCHINE are listed in this
section.
15.1.1 The MASCHINE Software Won’t Start
▪
Check the system requirements for MASCHINE. The minimum requirements are the very
least you can get by with and are often not enough for advanced use (e.g., many effects,
complex routing…). Increasing the RAM in your computer may help significantly.
▪
Make sure you have the most recent version of the MASCHINE software installed. You can
find the latest available version following this link:
http://www.native-instruments.com/updates
▪
Make sure that you have not clicked an outdated application alias/shortcut.
▪
Try to restart your computer. Disconnect any other audio interfaces and computer peripher-
als like printers, scanners, and the like.
15.1.2 Latency Issues
▪
Please check if your computer is suited for handling real-time audio processing without
dropouts. In general, it is not recommended to use laptops with shared-memory graphic
cards. You will need all the memory and processing power available for your audio software.
▪
It is not recommended to run the laptop on battery, as built-in power management systems
might slow the clock rate of the CPU in an effort to extend battery life.
Troubleshooting – Getting Help
Troubleshooting
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