Appendix D Troubleshooting and Common Questions
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National Instruments Corporation
D-3
Serial for Windows NT
Interrupt test failed
If this error message appears, verify the hardware resources as described
in Chapter 3, Configuration. If the test still fails, you probably have an
IRQ conflict with legacy boards in your system. Use the niports
configuration utility to change the IRQ level assigned to your port. For
more information, refer to Chapter 3, Configuration.
Common Questions
How can I determine which type of serial hardware I have installed?
Double-click on the niports icon under Start»Settings»Control Panel to
display a list of installed ports.
What do I do if the diagnostic test fails with an error?
Refer to the troubleshooting sections of this manual for specific
information about what might cause the test to fail.
How can I determine which port is associated with COMx?
Refer to the section Determine Which Physical Port is Associated with
COMx, in Chapter 2, Installation and Verification.
How can I name National Instruments serial ports COM1, COM2,
COM3, or COM4?
Refer to the General Port Settings section in Chapter 3, Configuration.
What information should I have before I call National Instruments?
When you call National Instruments, you should have the results of the
Diagnostic test. Also, make sure you have filled out the hardware and
software configuration form in Appendix E, Customer Communication.