©
National Instruments Corporation
B-1
B
Windows 98/95:
Troubleshooting and
Common Questions
This appendix describes how to troubleshoot problems with the NI-CAN
software for Windows 98/95 and answers some common questions.
Troubleshooting Windows Device Manager Problems
The Windows Device Manager contains configuration information for all
of the CAN hardware it is aware of that is installed in your system. To start
the Windows Device Manager, double-click on the
System
icon under
Start»Settings»Control Panel
. In the
System Properties
box that
appears, select the
Device Manager
tab and click the
View devices by type
radio button at the top of the tab.
If there is no
National Instruments CAN Interfaces
item and you are
certain you have a CAN interface installed, refer to the
section of this appendix.
If the
National Instruments CAN Interfaces
item exists, but the CAN
interface you are looking for is not listed there, refer to the
section of this appendix.
If the CAN interface you are looking for is listed, but has a circled X or
exclamation mark (!) over its icon, refer to the
section of this appendix.
No National Instruments CAN Interfaces
If you are certain you have a Plug and Play CAN interface installed, but no
National Instruments CAN Interfaces
item appears in the
Device
Manager
, the interface is probably incorrectly listed under
Other Devices
.
Double-click on the
Other Devices
item in the Device Manager and, one
by one, remove each National Instruments CAN interface listed there by
selecting its name and then clicking the
Remove
button. After all of the
