Troubleshooting Network Communication
If the MON-10496 does not connect to NI InsightCM with a status of Online, try the following
troubleshooting tips:
•
Check the Ethernet cable connections on the MON-10496, server, and router.
•
If you have network firewalls or other security software enabled, try temporarily turning
them off. You might also need to add an exception for NI InsightCM by completing the
following steps:
1.
Navigate to the standard Microsoft Windows Control Panel utility for managing
firewall settings.
2.
Click
Allow a program or feature through Windows Firewall
.
3.
Click
Allow another program
.
4.
Select NI InsightCM and click
Add
.
5.
Click
OK
and close the firewall settings.
•
Ensure that the ports are open to communication on the server. If you are using an
intelligent switch on the network, ensure that the switch is not disabling these ports. Refer
to the
NI InsightCM Readme
for more information about server ports.
•
If you have multiple network cards on the server, ensure that you use the Windows
Control Panel to disable all other network adapters, such as wireless adapters. Turning off
the wireless antenna is insufficient.
Battery Replacement and Disposal
Note
The following information applies to the internal sbRIO-9607.
This device contains a long-life coin cell battery for the RTC. If you need to replace the battery
or return the device to NI, use the Return Material Authorization (RMA) process or contact an
authorized NI service representative. Go to
for more information about
replacing the battery. If you return the device to NI, you shall also be responsible for using
sufficient protective packaging in accordance with all applicable laws and transportation
requirements. Visit
or call (866) 275-6964 for more information on the RMA
process.
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ni.com
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MON-10496 User Guide
