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National Communications
REGULATORY INFORMATION
About Telephone Call Recording
It is an offence, under the Telecommunications (Interception) Act 1979, to
record a telephone call without both parties knowledge.
There is also State and Territory legislation relating to the recording of
communications over the Telecommunications network which should be
adhered to by the user of this equipment.
A document entitled ‘Telephone Recording Guidelines’, written by the
Australian Communications Industry Forum (ACIF) is saved to the enclosed
CD. This document provides information and recommendations regarding
telephone call recording and the acceptable methods of advising the other
party. You should read this document to ensure that you comply with
appropriate state and federal regulations. This document also provides
contact details (Appendix A) for Federal, State and Territory departments
responsible for Telephone Call Recording, should you require further
clarification or assistance.
ACIF recommend that you provide ORAL notification by automatic or manual
means BEFORE you commence recording. ACIF also advise that you should
cease recording if requested by the other party.
CRU4
has the ability to provide Automatic ORAL notification using the ‘Play
Then Record’ facility. A sample advisory message is saved to your supplied
CD. This is the method recommended by ACIF.
CRU4
can also inject ‘recording tones’ into the telephone call, at intervals
of 15 seconds, whenever calls are being recorded. However, ACIF advise that
this method of advising that a call is being recorded is now considered
obsolete. A small slide switch located next to the power input is used to
Enable or Disable these recording tones.
To DISABLE the injection of call recording
tones when recording calls, you should set your
Slide Switch to the Left Hand side.
To ENABLE the injection of call recording tones when recording calls,
you should set your Slide Switch to the Right Hand side.
