Napoleon Prestige PRO 500, Operation Manual

Page: 2 / 60

2
www.napoleongrills.com
EN
All NAPOLEON gas grills are manufactured under the strict Standard of the world recognized ISO 9001-2008
Quality Assurance Certificate.
NAPOLEON products are designed with superior components and materials, and are assembled by trained
craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test-fired
at a quality test station. This grill has been thoroughly inspected by a qualified technician before packaging
and shipping to ensure that you, the customer, receive the quality product you expect from NAPOLEON.
Napoleon Gas Grill President’s Limited Lifetime Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in
material and workmanship from the date of purchase, for the following period:
Aluminum castings / stainless steel base
Lifetime
Stainless steel lid Lifetime
Porcelain enamel lid Lifetime
Stainless steel cooking grids Lifetime
Stainless steel tube burners 10 years
plus5
Stainless steel sear plates 5 years
plus5
Porcelain-enameled cast iron cooking grids 5 years
plus5
Stainless steel infrared rotisserie burner 5 years
Ceramic infrared rotisserie burner (excluding screen) 3 years
Ceramic infrared bottom or side burners (excluding screen) 2 years
All other parts 2 years
plus5
indicates a period of extended warranty coverage whereby the replacement part will be made
available to the consumer for an additional 5 years at 50% of the current retail price.
Conditions and Limitations
NAPOLEON warrants its products against manufacturing defects to the original purchaser only, provided that
the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and
limitations:
This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.
The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be done
in accordance with the installation instructions included with the product and all local and national building and fire
codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile
environments, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this
warranty. Discoloration to plastic parts from chemical cleaners or UV exposure is not covered by this warranty.
This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discoloring by heat,
abrasive and chemical cleaners, nor chipping on porcelain enamel parts, nor any components used in the installation
of the gas grill.
Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the
duration of the warranted coverage, a replacement part will be provided.
After the first year, with respect to this President’s Limited Lifetime Warranty NAPOLEON may, at its discretion,
fully discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the
wholesale price of any warranted but defective part(s).
NAPOLEON will not be responsible for the installation, labor or any other costs or expenses related to the re-
installation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provision contained in this President’s Limited Lifetime Warranty NAPOLEON’s responsibility
under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or
indirect damages.
This warranty defines the obligation and liability of NAPOLEON with respect to the NAPOLEON gas grill and any other
warranties expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with
respect to the sale of this product.
NAPOLEON will not be responsible for: over firing, blow outs caused by environmental conditions such as strong
winds, or inadequate ventilation,
Any damages to the gas grill due to weather damage, hail, rough handling, damaging chemicals or cleaners will not
be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any
warranty claims from NAPOLEON.
NAPOLEON reserves the right to have its representative inspect any product or part prior to honoring any warranty
claim.
NAPOLEON shall not be liable for any transportation charges, labor costs, or export duties.