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W415-0702 / 10.30.08

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To clean the burn pot, open the door and knock away any debris on the burn pot. 

If severely clogged, remove the burn pot to gain better access. If removing the burn 

pot set aside on a non-combustible surface. Once removed, discard all material that 

has accumulated in the burn pot. 

Make certain that all openings are clear of any build up of ash from the ledge below 

the burn pot. 

Re-install the burn pot ensuring it sits level in the heater. Also must ensure the 

ignitor and the burn pot locating notch line up when reinstalling 

the burn pot. 

IGNITOR

LOCATING 

NOTCH

Make certain the heater has fully cooled (approximately 25 minutes) before opening the door and 

conducting service.

!

WARNING

9.1.6 CLEANING ThE hEAT ExChANGER TUBES

9.1.7 mAkE SURE PELLETS ARE NOT PILING UP

With the heater cool (or wearing heat resistant gloves), slide the heat exchange 

cleaner rod up and down several times to prevent the build up of ash on the heat 

exchange tubes. 

Keep the viewing door closed so the fly ash does not enter the room. 

NOTE: More frequent cleaning may be required depending upon 

pellet quality. 

The front edge of the hopper lid becomes very hot, do not touch the area below the handle.

This rod becomes very hot during operation. Wait till heater has cooled completely or you must wear 

heat resistant gloves when cleaning or handling this heater.

!

WARNING

Heat Exchange 

Cleaner Rod

If the pellets build up over the burn pot, push the ON / OFF button (the green light 

should start flashing). Once the heater has completed its shut down cycle (green light 

goes out). You may start troubleshooting.

If the flames seem to be coming only from the sides, or are orange/black, turn the 

heater off and check for build up of pellets. 

The most likely causes are:

A. 

  Feed rate has been set to maximum for an extended period of time. 

      Turn feed rate down to feed #3 or #4.

B. 

  The door, glass, or ash pan is open or has an air leak.

C.

   The burn pot requires cleaning.

D. 

  The exhaust system requires cleaning.

E. 

  The heater requires adjustment.

F. 

  Poor pellet quality

9.1.8 CLEANING ThE BURN POT

TP - hEAT ExChANGER TUbES_PEllET

TP - PEllETS NOT PIlING UP

TP - ClEANING bURN POT_PEllET

fIGure 9.1.6

fIGure 9.1.7

fIGure 9.1.8

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