9
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www.napoleon.com
N415-0666W / B / 10.20.23
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame.
Improper preheating.
Not enough airflow.
Low charcoal.
Lid being opened to
frequently.
Allow charcoal to burn until covered with a light grey
ash. (usually 20-25min).
Open Vents.
Add more charcoal to the charcoal tray.
Allow food to cook with the lid closed. Every time the
lid is removed, the temperature drops. This leads to
lower temperatures and longer cooking times.
Excessive flare-ups/
uneven heat.
Improper preheating.
Excessive grease and
ash build up in ash/drip
pan.
Preheat grill with lid closed for 20 - 25 mins and
spread coals around evenly.
Clean ash/drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
“Paint” appears to be
peeling inside lid or
hood.
Grease build up on
inside surfaces.
This is not a defect. The finish on the lid is porcelain,
and will not peel. The peeling is caused by hardened
grease, which dries into paint-like shards that will
flake off. Regular cleaning will prevent this. See
cleaning instructions.
N415-0666W_B.indd 9
N415-0666W_B.indd 9
10/20/2023 10:00:03 AM
10/20/2023 10:00:03 AM