14
EN
www.napoleon.com
N415-0541 JUL 17.20
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheating.
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10
to 15 minutes.
Excessive flare-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom. See
assembly instructions.
Preheat grill with both main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other debris,
or improper air shutter adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Improper air shutter adjustment.
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Rear and Side burners will
not light with the igniter
but will light with a match.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Replace with premium heavy-duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignition switch (if
equipped) are firmly pushed onto their respective
terminals.
Close air shutter slightly - see previous problem.
Main burner will not light
with the igniter but will
light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal vibrations
in the regulator and does not affect the performance
or safety of the gas grill. Humming regulators will not
be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is
porcelain and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that flake off. Regular cleaning will prevent this. See
cleaning instructions.
