U S E R M A N U A L
7
THE DEVICE WARRANTY POLICY
AND PROCEDURES
The warranty for the TICK device is 12 months.
The 12 month warranty will commence upon the
day of the invoice date. The client has responsi-
bility to contact the official distribution partner of
NAM system from whom the TICK device was bou-
ght. If the official distribution partner of NAM system
(ODP) is unable to remotely solve a unit malfunction
for the client, the unit will need to be returned.
Replacement of defective device(s)
Upon receipt the returned TICK device and/or the
device accessory, ODP will inspect the device for
physical damage and test its functions. If the devi-
ce meets the warranty conditions, ODP will process
and ship new device(s) to the client according
to the exact quantity and type of device(s) being
returned. If results of the inspection indicate that
the problem is a result of physical damage or other
external effects, conditions for Out of warranty
service (OWS) will apply.
Defective on Arrival (DOA)
A tracker device or device accessory is considered
DOA if it shows symptoms of a device failure, that
prevents basic functioning, when taken out of the
box and first used. If you consider the device or its
accessory as DOA, please contact ODP or the seller
from which you have bought the device. A DOA
request can be made within 14 calendar days of the
invoice date.
If the device returned meets the conditions of the
DOA request, a replacement (of the same device
type) will be sent to you. The offi cial distribution
partner or the seller will contact you with the repla-
cement details and the procedure for returning the
DOA device/accessory if needed.
Out-of-Warranty Service (OWS)
Repairs of Out-of-warranty devices, accessories,
or damage not covered under the warranty will be
charged to the customer.
TICK
Magnetic GPS tracker
