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HELP & TROUBLESHOOTING
1. HDMI ARC/CEC - No Sound or Video
For web support, visit https://bit.ly/nakamichi-faq
or scan QR code
Performing a Soundbar Soft Reset can restore the soundbar
settings back to factory default and refresh HDMI settings.
If your TV's connected to another sound system via HDMI
previously, perform a Soundbar & TV Hard Reset + HDMI
Connection Refresh to establish a new HDMI handshake.
Soundbar Soft Reset:
1. Switch to
HDMI ARC
input
2. Press
SETUP
button multiple times to locate
RESET
function
3. Press
ENTER
button to select the function
4. Press
ENTER
button again to confirm
RESET
function
5. The soundbar will restart automatically to complete the reset
sequence.
(“HELLO” appears on soundbar LED and it will be back to
ARC
mode by default)
Soundbar & TV Hard Reset + HDMI Connection Refresh:
1. While all source devices are on, disconnect
all HDMI cables
connected to TV and soundbar as well as TV to soundbar
2.
Power OFF
TV, soundbar and all source devices
3.
Unplug all devices
from the AC outlets
4.
Wait for 5 minutes
before plugging the TV, soundbar and
source devices back to the AC outlets
5.
Power ON
the soundbar, TV and all source devices
6. While they are on,
connect the TV and soundbar via HDMI
ARC
. Once the connection is established, connect the source
devices one at a time. Use Perfect Device Matching Tool on
page 22 to create a customized setup guide based on your
source devices
2. Subwoofer or Surround Speakers Cut Out / Crackling / Popping:
Enable dedicated frequency communication between the soundbar
and the subwoofers & rear speakers.
(*Available on FW34 firmware only)
1. Switch to any
HDMI ARC
input
2. Press
SETUP
button on the remote a few times until soundbar
LED displays “
D FRQ
”
3. Use the
LEFT
or
RIGHT
arrow to select “
DF ON
”
4. Press
ENTER
button on the remote
If you are still having issues with your subwoofers, visit:
bit.ly/71-subwoofer-audio-distortion
. For other subwoofer related
issues, visit:
bit.ly/71-subwoofer-faq
* To check for firmware version, press
INFO
button on the remote
control multiple times until you see FWXX on the soundbar front
LED panel.
3. The Soundbar or the Subwoofer Does Not Power On
Please contact
so we can
work on a replacement (within 30 days of purchase). The
system comes with a
1 year parts and labor warranty.
4. No Sound from Surround Speakers
Press the
“DIRECT”
or
“STEREO”
buttons on the remote to
enable Dolby Surround, Dolby Upmix or All Channel Stereo
to get sound from all speakers
5. Low Volume from Surround Speakers
Press the
“STEREO”
button on the remote to enable All
Chanel Stereo for maximum surround speakers output. Best
for YouTube
TM
and music.