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How to charge terminal

Step 1

Connect the power adaptor to the terminal USB type-C connector located on the left-hand side of the terminal.

Step 2

Connect the power adaptor to the supply mains network.

Step 3

Check the battery charging 

icon on the status bar at the top right of the device to ensure terminal is getting charged.

How to change paper roll

Step 1

Open the paper compartment located at top of the screen by holding the terminal and lifting sides of printer lid upwards and back.

Step 2

Insert the paper roll in compartment. When the paper roll is in place, ensure paper feeds from the bottom of the roll and towards the 
terminal screen.

Step 3

Pull the paper up towards the top of the terminal & hold. Close the lid until you hear a “click” sound to ensure lid has been closed 
properly. 

Note:

 An “Alert - Out of paper” will appear on the terminal screen if paper runs out whilst printing the receipt. Load paper and press 

“Continue”. 
Press “Merchant Receipt” to print/reprint the merchant receipt or “Skip” to skip printing the merchant receipt. 
Press “Customer Receipt” to print the customer receipt or “Skip” to skip printing the customer receipt.

How to connect to WiFi

WiFi can be set up through status bar or through Android settings.

1. Swipe from the bottom of screen upwards, and press on the “.” (dot) and click on  

  Launcher.

2. Press “Settings” and press “Network & internet”.

3. Press “WiFi”. 

4. From the WiFi settings turn on WiFi, your device will automatically search for available WiFi network.

5. Select the name of the WiFi network that you want to join. Enter network’s password (if applicable) and press Connect.

Summary of Contents for QT850

Page 1: ... INSERT or SWIPE their card on Terminal Note Card can be tapped on the screen or inserted into the reader on the bottom of the terminal or swiped across the reader on the top of the terminal above the printer Step 3 For insert swipe cards cardholders will be prompted to select the account selection if applicable or account type Cheque Savings and Credit Step 4 Cardholders would be required to ente...

Page 2: ...below Step 4 Select one of the transactions with an option to reprint the receipt How to reset password Description Refund transactions are protected with a password to protect you against fraud You can reset this password on the terminal or call the Merchant Service Centre Note It s a good idea to change your password regularly Step 1 Press on Merchant Menu on screen Step 2 Select Settings and SE...

Page 3: ...to continue or Back to Card Number Expiry Date Step 5 Ask the cardholder to sign and verify customer s signature How to perform a MOTO transaction Description MOTO applies to only Visa and Mastercard transactions Step 1 Press on Merchant Menu Step 2 Select Transactions then MOTO Step 3 Enter Card Number Expiry Date and CVV Step 4 Select a reason if CVV is not entered then select Next to proceed or...

Page 4: ...led will display on the terminal screen How to view last settlement Description View Settlements for the last 30 days Step 1 Press on Merchant Menu Select Settlements Step 2 Select Last Settlement and choose a date from the date picker and press OK to continue or Cancel Step 3 Transactions will display on the terminal screen and option to print Last Settlement receipt Step 4 If there s no settleme...

Page 5: ...lements then Auto Settlement Step 3 You can turn on enable or off disable auto settlement To enable select Choose a different time to set a time Merchant Choice Routing MCR Description Merchant Choice Routing applies to Visa Mastercard debit The thresholds are setup in TMS Terminal Management System Step 1 Merchant Choice Routing applies to Visa Mastercard debit To set up the thresholds call the M...

Page 6: ... of the terminal hold Close the lid until you hear a click sound to ensure lid has been closed properly Note An Alert Out of paper will appear on the terminal screen if paper runs out whilst printing the receipt Load paper and press Continue Press Merchant Receipt to print reprint the merchant receipt or Skip to skip printing the merchant receipt Press Customer Receipt to print the customer receip...

Page 7: ...ct Settings then Refresh Terminal Config Step 3 Message Updating terminal config will appear on the screen Step 4 Message Terminal Config Updated will appear on the screen once the update is completed How to power off terminal Description Power off the terminal via the payment app Step 1 Press on Merchant Menu Step 2 Select Settings then Power Off Step 3 An alert will appear on the screen Select P...

Page 8: ...p 2 If there are no updates to the software the following message You are already on the latest version will be displayed at the bottom of the screen Step 3 Select Update Software The screen will navigate to the DMG Updater menu and check for the latest software Step 4 Select NAB Payment App to download the latest version The terminal will restart after the update is completed ...

Page 9: ... pop up message with timer remaining seconds A scheduled software update will be initiated in 60 seconds If you do not wish to update now please press Skip Auto software update will take place after 60 seconds and the terminal will restart Confirmation of a successful update will appear at the bottom right of the screen e g S W 1 x x ...

Page 10: ... frozen Swipe up from the bottom of the screen Press on the dot and click on the Launcher Select DMGNAB App again to reopen the app Alternatively press and hold DMGNAB and drag the app to App info Click on Force Stop to restart the app If the problem persists please contact our support team Support details For help please reach out to our Merchant Service Centre Phone 1300 369 852 and Select Optio...

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