MYiR MYD-JX8MX Series, Development Manual

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Appendix 1 Warranty & Technical Support Services
MYIR Tech Limited is a global provider of ARM hardware and software tools, design solutions for embedded applications. We
support our customers in a wide range of services to accelerate your time to market.
MYIR is an ARM Connected Community Member and work closely with ARM and many semiconductor vendors. We sell
products ranging from board level products such as development boards, single board computers and CPU modules to help with
your evaluation, prototype, and system integration or creating your own applications. Our products are used widely in industrial
control, medical devices, consumer electronic, telecommunication systems, Human Machine Interface (HMI) and more other
embedded applications. MYIR has an experienced team and provides custom design services based on ARM processors to help
customers make your idea a reality.
The contents below introduce to customers the warranty and technical support services provided by MYIR as well as the matters
needing attention in using MYIR’s products.
Service Guarantee
MYIR regards the product quality as the life of an enterprise. We strictly check and control the core board design, the procurement
of components, production control, product testing, packaging, shipping and other aspects and strive to provide products with best
quality to customers. We believe that only quality products and excellent services can ensure the long-term cooperation and
mutual benefit.
Price
MYIR insists on providing customers with the most valuable products. We do not pursue excess profits which we think only for
short-time cooperation. Instead, we hope to establish long-term cooperation and win-win business with customers. So we will
offer reasonable prices in the hope of making the business greater with the customers together hand in hand.
Delivery Time
MYIR will always keep a certain stock for its regular products. If your order quantity is less than the amount of inventory, the
delivery time would be within three days; if your order quantity is greater than the number of inventory, the delivery time would
be always four to six weeks. If for any urgent delivery, we can negotiate with customer and try to supply the goods in advance.
Technical Support
MYIR has a professional technical support team. Customer can contact us by email ( support@myirtech.com ), we will try to reply
you within 48 hours. For mass production and customized products, we will specify person to follow the case and ensure the
smooth production.
After-sale Service
MYIR offers one year free technical support and after-sales maintenance service from the purchase date. The service covers:
1. Technical support service
* MYIR offers technical support for the hardware and software materials which have provided to customers;
* To help customers compile and run the source code we offer;
* To help customers solve problems occurred during operations if users follow the user manual documents;
* To judge whether the failure exists;
* To provide free software upgrading service.
However, the following situations are not included in the scope of our free technical support service:
* Hardware or software problems occurred during customers’ own development;
* Problems occurred when customers compile or run the OS which is tailored by themselves;
* Problems occurred during customers’ own applications development;
Appendix Warranty & Technical Support Services
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