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Section VII: Troubleshooting
My device is not charging:
Confirm that your device is
properly connected to the appropriate connector and
the Power Bank itself has energy (by pressing the battery
icon button). If the battery icon is red, there isn’t enough
energy to charge your devices – please recharge. If multiple
devices are connected, disconnect them and connect only
the device that is not charging.
For additional troubleshooting information and device
compatibility, please visit:
www.mycharge.com
Telephone: (888) 251-2026
Hours: 8:30 AM–7:00 PM (ET) Monday–Friday
E-mail: [email protected]
ONE YEAR LIMITED WARRANTY
RFA BRANDS sells its products with the intent that they
are free of defects in manufacture and workmanship for
a period of one year from the date of original purchase,
except as noted below. RFA BRANDS warrants that
its products will be free of defects in material and
workmanship under normal use and service. This warranty
extends only to consumers and does not extend to
Retailers.
To obtain warranty service on your RFA BRANDS PRODUCT,
contact a Consumer Relations Representative by telephone
at 1-888-251-2026 for assistance. Please make sure to have
the model number of the product available.
RFA BRANDS does not authorize anyone, including, but not
limited to, Retailers, the subsequent consumer purchaser
of the product from a Retailer or remote purchasers,
to obligate RFA BRANDS in any way beyond the terms
set forth herein. This warranty does not cover damage
caused by misuse or abuse; accident; the attachment of
any unauthorized accessory; alteration to the product;
improper installation; unauthorized repairs or modifications;
improper use of electrical/power supply; loss of power;
dropped product; malfunction or damage of an operating
part from failure to provide manufacturer’s recommended
maintenance; transportation damage; theft; neglect;
vandalism; or environmental conditions; loss of use during
the period the product is at a repair facility or otherwise
awaiting parts or repair; or any other conditions whatsoever
that are beyond the control of RFA BRANDS.
This warranty is effective only if the product is purchased
and operated in the country in which the product is
purchased. A product that requires modifications or
adoption to enable it to operate in any other country than
the country for which it was designed, manufactured,
approved and/or authorized, or repair of products
damaged by these modifications is not covered under this
warranty.
THE WARRANTY PROVIDED HEREIN SHALL BE THE
SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO
OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS OR ANY OTHER OBLIGATION ON THE PART OF
THE COMPANY WITH RESPECT TO PRODUCTS COVERED
BY THIS WARRANTY. RFA BRANDS SHALL HAVE NO
LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL
OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS
