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MuxLab 500415, Installation Manual

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MuxLab 500415 Installation Manual Download Page 32

© MuxLab Inc. 

HDMI 4x4 Matrix Switch Installation Guide 

 

Page 32

4. 

Troubleshooting 

The following table describes some of the problem symptoms, the 
probable causes and possible solutions. If the information below 
does not solve the problem, the technical support contact 
information can be found at the end of this section. 

PROBLEM POSSIBLE 

SOLUTIONS 

No Image 

•  Check that the 

Power LED

 (blue) is ON. If not, check power supply. 

•  Check that the source displays are powered. 
•  Check that display devices are ON and Receivers are ON. 

No Image 

•  Check that each display has a source selected. 

No Image 

•  Check that Receivers’ 

Sync LED

 (green) is ON. Otherwise, check UTP/STP cables. 

No Image 

•  Check that the HDMI source is plugged to the Matrix Switch input, not the local monitor out. 
•  Power down and then power up the Matrix Switch. 

No Image 

•  Connect the display devices directly to the HDMI source to ensure that this works. 
•  Ensure that HDMI cables are less than 6 ft (1.8 m) long. 
•  Ensure that Receivers are powered up and work on their own. 
•  Ensure that Power Supplies are not mixed-up (Matrix Switch requires 2.5 A; Receivers require 

500 mA). 

White Dots in image 

Flickering Image 

Choppy Sound 

•  Verify cable lengths. 
•  Use STP cables if equipment is located in electrically noisy environment. 
•  If cascading multiple Matrix Switches, ensure that HDMI cables are less than 6 ft (1.8 m) long. 

Wrong Image 

Appears 

•  Only one source may be connected to the Matrix Switch at any one time. MuxLab does not 

support switching between input ports. 

Not All Display 

Devices Work 

•  Ensure that all cable lengths are within specification. 
•  Ensure that the HDMI source is outputting a signal compatible with all the display devices (try 

1080i or 480p). 

Summary of Contents for 500415

Page 1: ...P N 94 000671 A SE 000671 A HDMI 4x4 Matrix Switch 500415 Installation Guide ...

Page 2: ... an unmodified version of FreeRTOS V6 0 0 Source code available at www freertos com Printed in Canada No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the author Trademarks MuxLab is a registered trademark of MuxLab Inc ...

Page 3: ...Product Overview 8 3 3 Pre Installation Checklist 10 3 4 Physical Installation 11 3 5 Installation Procedure 12 3 6 Port Control Operation 15 3 7 Driver Setup 17 3 8 MuxLab Control Center Software 20 3 9 Ethernet Web Interface 25 3 10 Cascadability 29 4 Troubleshooting 32 5 Appendix 34 A ASCII Command Set 34 B Serial Port and LAN Setup 39 C Infrared Remote Control Codes 41 6 Product Warranty Polic...

Page 4: ... twisted pair STP cables for cost efficient connectivity Remote HDMI equipment can be connected up to 150 feet 46 meters 1080p Deep Color via two 2 Cat 6 UTP cables The HDMI 4x4 Matrix Switch works in conjunction with MuxLab s HDMI Receivers 500407 or 500417 Applications include commercial and residential AV systems classroom projector systems digital signage boardroom systems multi room systems c...

Page 5: ...es UTP STP modular RJ45 jacks on four 4 outputs HDMI input and HDMI local output IR support for remote control of all four 4 HDMI sources Support for 1080p Deep Color up to 150 ft 46 m via Cat 6 UTP cables Seamless integration with MuxLab s HDMI Receivers 500407 or 500417 ...

Page 6: ...NOTE STP cables must be used in an electrically noisy environment Also cross connection reduces the effective distance depending on the grade of twisted cable used RJ45 Pin Configuration Reverse Polarity Sensitive Use EIA TIA 568A or 568B straight through wiring RJ45 A HDMI A RJ45 B HDMI B Pin 1 R Pin 2 T Pin 1 R Pin 2 T Pin 3 R Pin 6 T Pin 3 R Pin 6 T Pin 4 R Pin 5 T Pin 4 R Pin 5 T Pin 7 R Pin 8...

Page 7: ...th the following parts Base Unit Four 4 IR Emitters One 1 110 240V 12VDC 2 5A Power Supply with three interchangeable blades One 1 USB Type A Type B Cable One 1 USB flash drive with Port Control Software Four 4 rubber feet for set top operation One 1 infrared remote Installation Guide Please verify that all parts are present before proceeding ...

Page 8: ...ernal connections and connection indicators of the HDMI 4x4 Matrix Switch are detailed in Figure 1 and Figure 2 Please familiarize yourself with them before installing the unit Figure 1 Front Panel of Matrix Switch Detail A Detail B Display Push Button IR Matrix Control LED HDMI Source LEDs ...

Page 9: ...ion Guide Page 9 Figure 2 Back Panel of Matrix Switch Detail A Detail B A1 Power Supply Port B1 HDMI Input A2 USB Port B2 HDMI Local Out A3 Ethernet Port A4 RS232 Port Detail C Detail D IR Emitter Jacks D1 RJ45 Output Jack B D2 RJ45 Output Jack A ...

Page 10: ...s 1 The HDMI 4x4 Matrix Switch is used in conjunction with MuxLab s HDMI Receivers 500407 or 500417 2 The HDMI 4x4 Matrix Switch is typically installed in a remote telecom room and is connected to the HDMI video source and display devices via Cat 5e 6 UTP STP cables A MuxLab HDMI Receiver is installed at each HDMI display to support the connection to the Matrix Switch via Cat 5e 6 cables ...

Page 11: ...ect the final destination for the product and install the unit using standard rack mount screws For set top installation the L brackets on the side of the unit may be removed and the included rubber feet placed on the bottom of the unit When removing the L brackets be careful to keep and reinstall the four screws on each side of the unit Figure 3 Procedure for Set Top Installation ...

Page 12: ...ntify the pin configuration of the Receivers Two 2 Cat 5e 6 UTP STP cables are required for each HDMI connection The pin configuration follows the EIA TIA 568A B standard The HDMI Receiver is reverse polarity sensitive Please ensure that the wiring is straight through Ring to Ring Tip to Tip and that the two HDMI twisted pair links are not crossed 5 Using an HDMI cable not supplied plug each HDMI ...

Page 13: ...d HDMI equipment first 10 Connect the external 12VDC power supply to the Matrix Switch and plug the power supply into an AC power outlet If power is present the blue power LED will be ON 11 Ensure that the source and appropriate display LEDs are ON Images should appear on the displays within 10 seconds Check the image quality and refer to the troubleshooting table in Section 4 if image quality is ...

Page 14: ...rix Switch are used to control HDMI sources Simply insert the plug of an IR Emitter into any one of the 4 IR Emitter jacks located on the back panel of the Matrix Switch The number of the jack 1 2 3 or 4 into which a specific Emitter is plugged determines which HDMI Source that Emitter will control For example an IR Emitter plugged into IR Emitter jack 3 will control HDMI Source 3 For more informa...

Page 15: ...onnecting with an RS 232 cable ensure that the cable has the straight through configuration shown in Figure 6 Figure 6 RS 232 Cable Configuration Port Control is performed with either the MuxLab Control Center software described in Section 3 7 or with a terminal emulator such as the one available under Windows with the ASCII Command Set described in Appendix A Please note that USB to RS 232 conver...

Page 16: ...splay at any given time is indicated by an illuminated LED next to the Source number 1 2 3 or 4 IR Remote Control The Remote Control shown on right is divided into 4 sections with each section controlling a particular display For any given display the user can choose which HDMI Source to send to that display either directly by clicking on push buttons 1 2 3 or 4 or indirectly by pressing on the le...

Page 17: ...cent operating system a driver setup file will be required To install the MuxLab Control Center software insert the USB flash drive into the PC Plug the USB cable between the device and the PC and power up the device The Found New Hardware wizard will open Figure 7 Select Locate and install driver software Figure 7 Found New Hardware Wizard ...

Page 18: ... A new dialog box will open Figure 8 Select Browse my computer for driver software Figure 8 Found New Hardware Dialog Box Another dialog box will open Figure 9 Click Browse and locate the USB flash drive Once found click Next Figure 9 Browsing for Unknown Device ...

Page 19: ...ftware is unsigned Figure 10 Select Install this driver software anyway Figure 10 Windows Security A window will appear instructing that the software for the driver has been successfully installed Figure 11 Click Close You are now ready to launch the MuxLab Control Center software Figure 11 Successful Installation Dialog Box ...

Page 20: ...he output port To install MuxLab s Control Center software insert the USB flash drive into the PC open the folder and double click the SC 000032 file When running MuxLab s Control Center software for the first time the main window will appear Figure 12 Figure 12 MuxLab Control Center Main Window On the left is the Devices tree which by default is empty A device may be a Matrix Switch or any other ...

Page 21: ...detecting the Matrix Switch or any other software controllable MuxLab device connected to a PC Loading can be done either automatically or manually If done automatically every device is loaded simultaneous by the software If done manually each device must be individually loaded by the user Once the Matrix Switch has been successfully loaded it will be displayed in the Devices tree To load a device...

Page 22: ...C to which a device is connected This COM port assignment must be completed in the Configure Device tab Until this assignment is completed by the user the loaded device will appear in brackets as offline in the Devices tree Figure 14 Figure 14 Offline Device 2 Configuring a Matrix Switch Configuring a device consists of three operations i Assigning a PC COM port to the Matrix Switch if Matrix Swit...

Page 23: ...selected by clicking the down arrow next to Connect Using The user can select a COM port and then name or rename the Matrix Switch Device Name its source ports under Source Port Names and its display ports under Display Port Names 3 Choosing a Port Selection Method Once the Matrix Switch has been loaded and configured it can be controlled by the user via the Port Selection tab This consists of sel...

Page 24: ... MuxLab Inc HDMI 4x4 Matrix Switch Installation Guide Page 24 Figure 16 The Port Selection Tab Figure 17 Mapping Displays to Sources ...

Page 25: ...J45 Ethernet jack on the back panel of the Matrix Switch then connect it to an Ethernet network using a straight UTP cable max length 333 ft 100 m There are two LEDs at the top of the RJ45 Ethernet jack A yellow LED will go on if a link is detected and a green LED will blink if Ethernet activity is detected Once the Matrix Switch has been physically connected to an Ethernet network go to http AAA ...

Page 26: ... four tabs and a Log out button The Connection Status tab is active by default Figure 19 Connection Tab Screen The Connection Status tab screen allows the user to understand how sources are mapped to displays The Connection On Off radio buttons on the top left of the tab screen allows the user to halt communication between the Web interface and the device The Setup tab screen Figure 20 allows the ...

Page 27: ...f two ways DHCP This tells the network to assign an IP address automatically Static IP This allows the user to explicitly assign an IP address Please note that the left most input fields on the Gateway and IP addresses must be between 1 and 223 inclusively Once an IP address has been assigned the user can click on Apply Changes If DHCP was used the dialog box shown in Figure 21 will appear Figure ...

Page 28: ... Figure 22 will appear Figure 22 IP Address Assigned by User In order to determine an IP address the user must go to a terminal program and type ipconfig Note that the terminal program uses either a USB or RS 232 serial port To determine if DHCP mode is enabled the user must type DHCP By default it is enabled ...

Page 29: ...nerated at each Matrix Switch In more practical terms up to four 4 Matrix Switches may be cascaded to create a 4x16 matrix These units would typically be connected in the following way When cascading multiple Matrix Switches to create a 4 x n matrix it is recommended to name the ports on every Matrix Switch All the input port names of the matrices should be the same in regards to a given source Fo...

Page 30: ...witch 1 2 Use an HDMI cable to connect HDMI Source 2 to Input Port 2 of Matrix Switch 1 3 Repeat Step 2 for more HDMI sources and the remaining input ports of Matrix Switch 1 The HDMI sources are now all connected to Matrix Switch 1 4 Use STP UTP cables to connect the Output Ports on Matrix Switch 1 to the HDMI Receivers 500417 or 500407 located at the Remote Displays for Matrix Switch 1 This proc...

Page 31: ...ansfer signals to Matrix Switch 2 7 Repeat Step 6 for any remaining HDMI source All HDMI sources connected to Matrix Switch 1 can now transfer signals to Matrix Switch 2 8 Use STP UTP cables to connect the Output Ports on Matrix Switch 2 to the HDMI Receivers 500417 or 500407 located at the Remote Displays for Matrix Switch 2 Repeat Steps 5 8 for the remaining Matrix Switches being cascaded ...

Page 32: ...al monitor out Power down and then power up the Matrix Switch No Image Connect the display devices directly to the HDMI source to ensure that this works Ensure that HDMI cables are less than 6 ft 1 8 m long Ensure that Receivers are powered up and work on their own Ensure that Power Supplies are not mixed up Matrix Switch requires 2 5 A Receivers require 500 mA White Dots in image Flickering Image...

Page 33: ... or MuxLab Technical Support at 877 689 5228 toll free in North America or 1 514 905 0588 International please have the following information ready Unit model number Cabling layout Please include the model of the HDMI source and receiver cable length and type Description of problem List of tests performed ...

Page 34: ...oted that commands are case sensitive and arguments must be separated by a single space Characters that are not supported will be rejected by the response ILLEGAL CHARACTER Commands must be entered in the following way and ended with a carriage return version Description Returns MuxLab product number firmware version Example version Arguments none Response 500XXX Version Y Y Y 500XXX MuxLab part n...

Page 35: ... Y PORT2 OUT YY Y PORT3 OUT YY Y PORT4 OUT YY Y STATE PORT1 Z STATE PORT2 Z STATE PORT3 Z STATE PORT4 Z X Firmware version YY Y Name up to 20 characters long Z Port currently selected 1 2 3 4 or 0 when no port is selected Example Version 1 1 0 DEVICE R D MATRIX PORT1 IN CABLE RCV 1 PORT2 IN CABLE RCV 2 PORT3 IN DVD PORT4 IN PORT4 PORT1 OUT BAR 1 PORT2 OUT BAR 2 PORT3 OUT BAR 3 PORT4 OUT DINING STA...

Page 36: ...r of port in context 1 2 3 or 4 type Type of port in context i for input o for output Response PORTX Y ZZ Z X Port number 1 2 3 or 4 Y Port type IN for input OUT for output ZZ Z Name up to 20 characters long Example PORT2 OUT BAR 1 get s output port number Description Returns the current state of a specific output port Example get s 2 Arguments output port number Number of port in context 1 2 3 or...

Page 37: ...s name new specified name Response DEVICE YY Y YY Y Name up to 20 characters Example DEVICE MATRIX set p port number type name Description Sets the specific port s name to a new specified name Example set p 2 o Bar s TV Arguments port number Number of port in context 1 2 3 or 4 type Type of port in context i for input o for output name New specified name Response PORTX Y ZZ Z X Port number 1 2 3 o...

Page 38: ...ut port selects the appropriate input port Example select 2 1 Arguments output port number The output port number 1 2 3 or 4 input port number The input port number for selection 1 2 3 or 4 Response PORTX OUT PORTY IN SELECTED X Output Port in context 1 2 3 or 4 Y Input currently selected 1 2 3 or 4 Example PORT2 OUT PORT1 IN SELECTED ...

Page 39: ... Baud Rate 9600 N 8 1 2 LAN COMMANDS dhcp Description Sets or displays the dhcp configuration Usage dhcp opt value Options d Default Settings i nnn nnn nnn nnn Server IP Address m enable disable Power up mode Example DHCP Client Configuration Power Up Mode Enabled ipconfig Description Displays the current LAN interface configuration Usage ipconfig Example Ethernet Interface Configuration MAC Addre...

Page 40: ...Usage system opt value Options d Default Settings i nnn nnn nnn nnn Product IP Address s nnn nnn nnn nnn Subnet mask g nnn nnn nnn nnn Default Gateway Example System Configuration System Desription HDMI 4X4 Matrix Switch MAC Address 00A0E50000A9 IP Address 010 000 101 016 Subnet Mask 255 255 000 000 Default Gateway 020 000 000 001 System Name Restaurant Display 1 Name Bar Section Display 2 Name Fr...

Page 41: ...n Guide Page 41 C Infrared Remote Control Codes Custom Code 00FF Identification Code hex Section Button 02 03 4A 1 04 2 05 3 06 Display 1 4 08 09 15 1 51 2 52 3 00 Display 2 4 1D 53 1A 1 59 2 40 3 16 Display 3 4 0D 4B 5F 1 5B 2 4F 3 57 Display 4 4 ...

Page 42: ...umber RMA issued by its Customer Service Department and a proof of purchase date If this product is delivered to MuxLab by mail you agree to assume risk of loss or damage in transit to prepay shipping charges to the warranty service location and to use the original shipping container or equivalent THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT THERE ARE NO OTHER WARRA...

Page 43: ...it replace R M A customer will be liable to pay replacement invoice if defective products are not returned Product more than six months old including shelf life The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible replaced by an equivalent unit and returned to the customer within one 1 month of receiving any returned product There is...

Page 44: ...atrix Switch Installation Guide Page 44 MuxLab Inc 8495 Dalton Road Mount Royal Quebec Canada H4T 1V5 Tel 1 514 905 0588 Fax 1 514 905 0589 Toll Free North America 877 689 5228 URL www muxlab com E mail videoease muxlab com ...

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