MuxLab 500160 Page 24 Installation Manual Download

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© MuxLab Inc.

VGA 4x1 Switcher Installation Guide

Page 24

Troubleshooting

The following table describes some of the problem symptoms, the
probable causes and possible solutions. If the information below
does not solve the problem, the technical support contact
information can be found at the end of this section.

Problem

LEDs

Probable Cause

Possible Solution

No Image

Power: OFF

No power

• Check power connections

No Image

Power: ON
Auto: ON/OFF
Associated Sync: OFF
Associated Select: OFF

Wiring •

Check

continuity

• Check correct wiring
• Check cabling

Wrong port selected

• Select port manually

No Image

Power: ON
Auto: OFF
Associated Sync: ON
Associated Select: OFF

Wiring •

Check

continuity

• Check correct wiring
• Check cabling

No Image

Power: ON
Auto: OFF
Associated Sync: ON
Associated Select: OFF

Wrong port selected

• Select port manually
• Unplug and replug all lower numbered ports

No Image

Power: ON
Auto: ON
Associated Sync: ON
Associated Select: ON

Wiring •

Check

continuity

• Check correct wiring
• Check cabling

Smearing

Power: ON

Cable length exceeded

• Reduce cable length
• Adjust contrast and brightness

Ghosting

Power: ON

Impedance mismatch

• Check cabling
• Try different VGA card or display

Wrong colors

Power: ON

Swapped pairs

• Check wiring

Loss of detail

Power: ON

Cable length exceeded

• Reduce cable length
• Adjust contrast and brightness

Image shakes

Power: ON

Too much gain

• Adjust gain and equalization on Active

VGA Balun II Receiver

Unable to open COM
port

Power: OFF

No power

• Check power connections

Unable to open COM
port

Power: ON

Wiring

• Check continuity
• Check correct wiring
• Check cabling

When typing ASCII
commands, nothing
appears

Power: ON

Wrong COM port setting
Local echo is off

• Check that the terminal emulation program

parameters match those listed in section 3.6
of this document

• Enable local echo in terminal emulation

software

When typing ASCII
commands, weird
characters appear

Power: ON

Wrong COM port setting • Check that the terminal emulation program

parameters match those listed in section 3.6
of this document

Summary of Contents for 500160

Page 1: ...P N 94 000649 A SE 000649 A VGA 4x1 Switcher 500160 110V 500161 220 240V Installation Guide ...

Page 2: ...s reserved Printed in Canada No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the author Trademarks MuxLab is a registered trademark of MuxLab Inc ...

Page 3: ...tallation Procedure 7 3 1 Parts List 7 3 2 Product Overview 8 3 3 Pre Installation Checklist 9 3 4 Installation Procedure 11 3 5 Cascadability 14 3 6 Port Control Operation 15 3 7 Driver Setup 16 3 8 MuxLab Control Center Software 19 4 Troubleshooting 24 5 Appendix 26 A ASCII Command Set 26 B Infrared Remote Control Codes 30 6 Product Warranty Policy 31 ...

Page 4: ... MuxLab products 500140 Active VGA Balun II Kit Tx Rx 500141 Active VGA Balun II Tx no PSU 500142 Active VGA Balun II Rx no PSU 500144 Power Supply for 500141 and 500142 500150 500151 VGA 1x4 Distribution Hub At least one 1 Kit is required to support one 1 source The Kit includes one 1 Transmitter and one 1 Receiver Up to three 3 additional Transmitters may be added to support up to three 3 additi...

Page 5: ...n via infrared remote control pushbutton USB and RS232 Up to 600 ft 183 m via Cat 5e 6 1920 x 1440 Up to 600 ft 183 m via Cat 5e 6 1080p Cascadable up to four 4 levels Modular RJ45 on input and output Ground loop isolation on every port Works with Active VGA Balun II products 500140 500141 500142 500144 and VGA 1x4 Distribution Hub 500150 500151 Supports VGA and RGB YPbPr ...

Page 6: ...0 m 1680 x 1050 WSXGA 850 ft 260 m 1600 x 1200 UXGA 800 ft 245 m 1920 x 1200 WUXGA 600 ft 180 m RJ45 Pin Configuration Reverse Polarity Sensitive Use EIA TIA 568A or 568B straight through wiring Red Pin 7 R Pin 8 T Green Pin 3 R Pin 6 T Blue Pin 1 R Pin 2 T DDC Remote Power Pin 4 R Pin 5 T Gain Adjustment Gain compensation rotary switch and a potentiometer for equalization Software Includes USB fl...

Page 7: ... One 1 Infrared Remote Control One 1 Battery for Infrared Remote Control One 1 USB Type A Type B Cable One 1 USB flash drive with Port Control Software Installation Guide Please verify that all pieces are present before proceeding VGA RS232 and Cat 5e 6 cables are not included The driver setup installation file SC 000020 and the MuxLab Control Center software SC 000015 are located on the USB flash...

Page 8: ... 3 2 Product Overview The external connections and diagnostic indicators of the VGA 4x1 Switcher are detailed in the following diagrams Please familiarize yourself with them before installing the components Figure 1 Front End Panel Figure 2 Rear End Panel ...

Page 9: ... to support the first source Each Kit includes one 1 Transmitter 500141 one 1 Receiver 500142 and two 2 Power Supplies 500144 3 One 1 additional Transmitter 500141 is required for each additional source 4 Consult the Technical Specifications to determine whether the Switcher and Active VGA Balun II components are within MuxLab distance limitations for Remote Power If so only the Switcher needs to ...

Page 10: ... MuxLab Inc VGA 4x1 Switcher Installation Guide Page 10 6 Verify that the screen resolution and cable lengths are within MuxLab specifications see Technical Specifications ...

Page 11: ...mitter via a VGA cable not included 3 If the distance exceeds the MuxLab specification for remote power connect a Power Supply 500144 to the Active VGA Balun II Transmitter The green power LED should be ON 4 Connect a length of Cat 5e 6 or better UTP cable between the each Active VGA Balun II Transmitter and the VGA 4x1 Switcher 5 Connect an Active VGA Balun II Receiver to the display 6 If the dis...

Page 12: ...factory default setting of the switcher upon power up is automatic port selection mode To select a port manually press the push button until the Select LED of the desired port is illuminated To switch back to automatic mode hold the pushbutton down for 3 seconds The amber Auto LED will again be ON 10 Assemble the infrared remote control as shown in Figure 3 To manually select the desired port with...

Page 13: ...er and the PC Similarly to control the Switcher via RS232 connect an RS232 cable not included between the Switcher and the PC Refer to Section 3 6 for the RS232 cable configuration Note Connect only a USB cable or an RS232 cable not both between the Switcher and the PC 12 Figure 4 shows a typical configuration Figure 4 Typical Configuration ...

Page 14: ...e than one 1 display the VGA 4x1 Switcher may be cascaded with up to three 3 levels of the VGA 1x4 Distribution Hub In other words any one of up to four 4 VGA sources may be selected to feed up to sixty four 64 displays For illustration purposes Figure 5 shows one 1 level of cascading for up to four 4 displays Figure 5 Cascading Illustration ...

Page 15: ...usly If connecting with an RS232 cable ensure that the cable has the straight through configuration shown in Figure 6 Figure 6 RS232 Cable Configuration Port Control is performed with either the MuxLab Control Center software described in Section 3 7 or with a terminal emulator such as the one available under Windows with the ASCII Command Set described in Appendix A Please note that USB to RS232 ...

Page 16: ...t operating system a driver setup file will be required To install the MuxLab Control Center software insert the USB flash drive into the PC Plug the USB cable between the device and the PC and power up the device The Found New Hardware wizard will open Figure 7 Select Locate and install driver software Figure 7 Found New Hardware Wizard ...

Page 17: ...new dialog box will open Figure 8 Select Browse my computer for driver software Figure 8 Found New Hardware Dialog Box Another dialog box will open Figure 9 Click Browse and locate the USB flash drive Once found click Next Figure 9 Browsing for Unknown Device ...

Page 18: ...e is unsigned Figure 10 Select Install this driver software anyway Figure 10 Windows Security A final window will appear indicating that the software for the driver has been successfully installed Figure 11 Click Close You are now ready to launch the MuxLab Control Center software Figure 11 Successful Installation Dialog Box ...

Page 19: ... USB flash drive into the PC open the folder and double click the SC 000015 file When running the MuxLab Control Center software for the first time the main window will appear Figure 12 Figure 12 MuxLab Control Center Main Window On the left is the Devices tree and on the right are the Port Selection and Configure Device tabs A device may be a Switcher as in this case or any other software control...

Page 20: ...t perform the following three steps 1 Load a device 2 Configure a device 3 Choose a port selection method for a device 1 Loading a Device Loading a device consists of detecting a Switcher or other software controllable MuxLab product connected to the PC Loading can be done either automatically or manually Once a device has been successfully loaded it will be displayed in the Devices tree To load d...

Page 21: ... the device is connected This COM port assignment must be completed in the Configure Device tab Until this assignment is completed by the user the loaded device will appear in brackets as offline in the Devices tree 2 Configuring a Device Configuring a device consists of three operations i Assigning a PC COM port to the device ii Naming the device iii Naming the four input ports on the device To c...

Page 22: ...can be done either automatically or manually Automatic Port Selection chooses the lowest numbered connected input port on a device to feed to its output port For example if all 4 input ports on a device are connected to sources Automatic Port Selection will feed input port 1 on the device to its output If input port 1 were then to be disconnected from its source Automatic Port Selection would feed...

Page 23: ... MuxLab Inc VGA 4x1 Switcher Installation Guide Page 23 Figure 15 The Port Selection Tab ...

Page 24: ...Sync ON Associated Select ON Wiring Check continuity Check correct wiring Check cabling Smearing Power ON Cable length exceeded Reduce cable length Adjust contrast and brightness Ghosting Power ON Impedance mismatch Check cabling Try different VGA card or display Wrong colors Power ON Swapped pairs Check wiring Loss of detail Power ON Cable length exceeded Reduce cable length Adjust contrast and b...

Page 25: ...ing your nearest MuxLab dealer or MuxLab Technical Support 1 514 905 0588 please have the following information ready Unit model number Cabling layout Include model of source equipment and display used cable length and type Description of problem List of tests performed ...

Page 26: ...y None Flow control None It should be noted that commands are case sensitive and arguments must be separated by a single space Characters that are not supported will be rejected by the response ILLEGAL CHARACTER Commands must be entered in the following way and ended with a carriage return version Description Returns firmware version Example version Arguments none Response Version X X X Example Ve...

Page 27: ...e Response PORTX YY Y or DEVICE YY Y X Port number 1 2 3 or 4 YY Y Name up to 20 characters long Example PORT2 Office1 get state Description Returns current state of device Example get state Arguments none Response STATE X PORT Y LINKS Z Z Z X M for manual A for automatic Y Port currently selected 1 2 3 4 or 0 when no port is selected Z Z Z Port s detecting a link 1 2 3 or 4 Example STATE M PORT 2...

Page 28: ...W W PORT1 WW W PORT2 WW W PORT3 WW W PORT4 WW W STATE X PORT Y LINKS Z Z Z WW W Name up to 20 characters long X M for manual A for automatic Y Port currently selected 1 2 3 4 or 0 when no port is selected Z Z Z Port s detecting a link 1 2 3 or 4 Example Version 1 0 0 DEVICE R D SWITCHER PORT1 JOHN S PC PORT2 MARK S PC PORT3 LAB PC PORT4 PORT4 STATE M PORT 2 LINKS 1 4 ...

Page 29: ...e The name up to 20 characters long Response PORTX YY Y or DEVICE YY Y X Port number 1 2 3 or 4 YY Y Name up to 20 characters long Example PORT2 Office1 select port number Description Selects the appropriate port Example select 1 Arguments port number The port number to be selected 1 2 3 4 or a for automatic port selection Response PORT X SELECTED or AUTOMATIC MODE SELECTED X Port currently select...

Page 30: ... MuxLab Inc VGA 4x1 Switcher Installation Guide Page 30 B Infrared Remote Control Codes Code hex Identification 00 Auto Mode 0D 1 12 2 15 3 10 4 ...

Page 31: ...er RMA issued by its Customer Service Department and a proof of purchase date If this product is delivered to MuxLab by mail you agree to assume risk of loss or damage in transit to prepay shipping charges to the warranty service location and to use the original shipping container or equivalent THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT THERE ARE NO OTHER WARRANTI...

Page 32: ...ot returned Product more than six months old including shelf life The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible replaced by an equivalent unit and returned to the customer within one 1 month of receiving any returned product There is no charge for repair parts and labor during the full warranty period Items Defective and not u...

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