Multitech MultiModem ZBA USB MT5634ZBA-USB User Manual Download Page 8 | Manualshive

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MT5634ZBA-USB User Guide

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Summary of Contents for MultiModem ZBA USB MT5634ZBA-USB

Page 1: ...Model MT5634ZBA USB Data Fax Modem User Guide ...

Page 2: ... Revision Date Description A 6 7 99 Manual released All pages at Revision A Trademarks MultiModemZBA Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Macintosh iMac and G3 are trademarks of Apple Computer Inc MNP and Microcom Network Protocol are trademarks of Microcom Inc K56flex is a registered trademark of Rockwell International Corporation and Lucent Technologies Cor...

Page 3: ...t Your Modem 14 Chapter 3 Features What Can You Do with Your Modem 16 Features 16 Data 16 Fax 17 Required Equipment 17 Computer 17 Telephone Line 17 Communications Software 17 Connections 18 Connecting to the Computer USB 18 Connecting to the Telephone Line LINE 18 Connecting to a Telephone Set PHONE 18 Surge Protectors and Lightning 18 Front Panel 19 Chapter 4 AT Commands S Registers and Result C...

Page 4: ...43 The Modem Disconnects While Online 44 The Modem Cannot Connect When Answering 44 The Modem Doesn t Work with Caller ID 44 Fax and Data Software Can t Run at the Same Time 44 Appendixes Appendix A Regulatory Compliance 46 Appendix B Technical Specifications 50 Appendix C Loopback Tests 53 Appendix D Warranty Service and Technical Support 57 Index iv ...

Page 5: ...Chapter 1 Introduction and Description ...

Page 6: ...on In standard mode you can store up to two command lines or telephone numbers of up to 40 characters each in the modem s nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy signals for reliable call progress detection The modem can detect AT T calling card tones and also has Caller ID remote configuration and incorporates self resetting lightning protection The mod...

Page 7: ...ld include One MT5634ZBA USB Mac modem One set of four plastic feet One modular telephone cable One USB cable One Installation CD This MT5634ZBA USB User Guide on Installation CD MT5634ZBA USB Quick Start Guide If any of these items are missing please contact Multi Tech Systems or your dealer distributor see Appendix D for information on contacting Multi Tech via telephone fax or the Internet ...

Page 8: ...8 MT5634ZBA USB User Guide ...

Page 9: ...Chapter 2 Quick Start ...

Page 10: ...puters see Chapter 3 Features for more information about the required equipment Safety Warnings Before you begin connecting your modem please read through the following safety instructions This product is to be used with UL and CUL listed computers Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for w...

Page 11: ...the Modem The only assembly required is to mount the feet on the bottom of the modem Simply peel the four self adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem Figure 2 1 Mounting the feet ...

Page 12: ...The Installation CD icon appears on the desktop 3 Double click the CD icon 4 Double click on Install MT5634ZBA USB The MT5634ZBA USB Installation Script dialog box appears 5 Click Install Note If you have other applications running a dialog message will be displayed instructing you to close all other applications If this is the case click Continue to close applications and continue with the instal...

Page 13: ...r voice only calls optional you can plug a telephone into the modem s PHONE jack Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack USB Connection Plug the Type B D shaped end of the USB cable into the USB connector on the modem and the Type A flat end into a USB port connector on your computer See Figure 2 2...

Page 14: ...ect MT5634ZBA USB from the Modem pull down list 4 Close the Modem dialog box and click Save when prompted to save changes Step 5 Test Your Modem If you already have an Internet account the simplest way to test your modem is to try logging on to the Internet If the modem does not connect successfully refer to Chapter 6 for troubleshooting tips or to Appendix D for information on contacting Technica...

Page 15: ...Chapter 3 Features ...

Page 16: ... bureaus You can also telecommute with your fax modem work at home while communicating with the office by modem or fax And of course you can use your modem to exchange faxes with any fax machine in the world enabling you to communicate quickly with businesses and organizations that do not have direct data communications Features Compliance with major ITU T TIA and EIA international standards to en...

Page 17: ...our computer you should install one before proceeding Do it yourself telephone extension kits and accessories are available wherever telephones are sold You may also hire an independent contractor or your local telephone company to install an extension If you want a separate line for your fax modem you must contact your telephone company Communications Software To operate your modem you must have ...

Page 18: ...o the LINE jack or the line cable into the PHONE jack Note The Federal Communications Commission FCC Industry Canada and other regulatory agencies impose certain restrictions on equipment connected to public telephone systems See Appendix A for more information Connecting to a Telephone Set PHONE If you wish to connect a telephone to the same line as the modem you can plug it into the modem s PHON...

Page 19: ...her modem CD Carrier Detect The CD LED lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken OH Off Hook The OH LED lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials TR Terminal Ready The TR LED ...

Page 20: ...20 MT5634ZBA USB User Guide ...

Page 21: ...Chapter 4 AT Commands S Registers and Result Codes ...

Page 22: ...aily operation of modems effortless by hiding the commands from the user Most users therefore need to use AT commands only when reconfiguring the modem e g to turn autoanswer on or off The format for entering an AT command is ATXn where X is the command and n is the specific value for the command sometimes called the command parameter The value is always a number If the value is zero you can omit ...

Page 23: ...lect Bell 103J when the modem is at 300 bps Command Cn Carrier Control Values n 1 Default 1 Description C0 Transmit carrier always off Not supported C1 Normal transmit carrier switching included for backward compatibility with some software Command Ds Dial Values s dial string phone number and dial modifiers Default none Description Dial telephone number s where s may up to 40 characters long and ...

Page 24: ...upported F1 Disable online data character echo included for backward compatibility with some soft ware Command Hn Hook Control Values n 0 or 1 Default 0 Description H0 Go on hook hang up H1 Go off hook make the phone line busy Command In Information Request Values n 0 5 9 11 Default None Description I0 Display default speed and controller firmware version I1 Calculate and display ROM checksum e g ...

Page 25: ...urn to online data mode O3 Issue a rate renegotiation and return to data mode Command P Pulse Dialing Values P T Default T Description Configures the modem for pulse non touch tone dialing Dialed digits are pulsed until a T command or dial modifier is received Command Qn Result Codes Enable Disable Values n 0 or 1 Default 0 Description Q0 Enable result codes Q1 Disable result codes Q2 Returns an O...

Page 26: ...gnal X3 Extended result codes with BUSY does not look for dial tone X4 Extended result codes with NO DIALTONE and BUSY X5 Extended result codes with NO DIALTONE and BUSY X6 Extended result codes with NO DIALTONE and BUSY X7 Basic result codes with NO DIALTONE and BUSY Command Yn Long Space Disconnect Values n 0 Default 0 Description Y0 Disable sending or responding to long space break signal on di...

Page 27: ...ow control K3 Enable CTS RTS hardware flow control K4 Enable XON XOFF software flow control Command Mn Communications Mode Values n 0 Defaults 0 Description M0 Asynchronous mode M1 Not supported responds ERROR Command Qn Asynchronous Communications Mode Values n 0 5 6 8 or 9 Default 5 Description Q0 Asynchronous with data buffering Same as N0 Q5 Error control with data buffering Same as N3 Q6 Asyn...

Page 28: ...he factory defaults See also the F command W1 Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power on or following the ATZ command Command Yn Select Stored Configuration for Hard Reset Values n 0 Default 0 Description Y0 Select stored configuration 0 on power up For backward compatibility with some soft ware Y1 Not supported responds ERROR Comm...

Page 29: ...d data Data mode The modem receives the break from the remote modem K0 Clear data buffers and send break to the computer K1 Same as K0 K2 Send break immediately to the computer K3 Same as K2 K4 Send break to the computer in sequence with the received data K5 Same as K4 Online command mode The modem receives a Bn command from the computer K0 Clear data buffers and send break to the remote modem K1 ...

Page 30: ...Xn XON XOFF Pass Through Values n 0 or 1 Defaults 0 Description X0 Modem responds to and discards XON XOFF characters X1 Modem responds to and passes XON XOFF characters Command Cn Data Calling Tone Values n 0 or 1 Defaults 0 Description C0 Disable V 25 data calling tone to deny remote data fax voice discrimination C1 Enable V 25 data calling tone to allow remote data fax voice discrimination Comm...

Page 31: ...mmand S x Store Setup Password Values x password 1 8 characters case sensitive Default MTSMODEM Description Stores a new remote configuration setup password Command AT CR Escape Sequence Values n a Description Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to ten command characters then press ENTER Used mostly to issue the hang up command ATH C...

Page 32: ... off hook before it begins to dial the telephone number S7 seconds 1 255 50 Sets the time the modem waits for a carrier signal before aborting a call Also sets the wait for silence time for the dial modifier S8 seconds 0 65 2 Sets the length of a pause caused by a comma character in a dialing command S9 decimal 0 1 127 37 Sets ASCII code for remote configuration escape character S9 0 disables remo...

Page 33: ...Sets the maximum 56K downstream speed at which the modem attempts to connect The default maximum speed is 56K bps V 90 Rates K56flex Rates 0 V 90 disabled 1 V 90 enabled 2 28000 bps 2 32000 bps 3 29333 bps 3 34000 bps 4 30666 bps 4 36000 bps 5 32000 bps 5 38000 bps 6 33333 bps 6 40000 bps 7 34666 bps 7 42000 bps 8 36000 bps 8 44000 bps 9 37333 bps 9 46000 bps 10 38666 bps 10 48000 bps 11 40000 bps...

Page 34: ... The following table lists the S36 and S48 configuration settings for certain types of connections S48 7 S48 128 LAPM or async Async LAPM or hangup Do not use LAPM MNP or aysnc LAPM MNP or hangup MNP or hangup MNP or async S36 0 2 S36 1 3 S36 4 6 S36 5 7 S89 seconds 0 5 255 10 Sets the length of time in the off line command mode before the modem goes into standby mode A value of zero prevents stan...

Page 35: ...76 CONNECT 44000 Connected at 44000 bps 56K rate 77 CONNECT 46000 Connected at 46000 bps 56K rate 78 CONNECT 48000 Connected at 48000 bps 56K rate 79 CONNECT 50000 Connected at 50000 bps 56K rate 80 CONNECT 52000 Connected at 52000 bps 56K rate 81 CONNECT 54000 Connected at 54000 bps 56K rate 82 CONNECT 56000 Connected at 56000 bps 56K rate 88 DELAYED Delay is in effect for the dialed number 89 BL...

Page 36: ...36 MT5634ZBA USB User Guide ...

Page 37: ...Chapter 5 Remote Configuration ...

Page 38: ...CAUTION If you hang up while you are in remote configuration mode it may lock up the remote modem Setup Multi Tech modems are shipped with a default setup password MTSMODEM Because anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Setup Password 1 Open a data communi...

Page 39: ... ASCII code for the percent character Setting S9 to 0 zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where n is the ASCII code for the new remote configuration escape character then press ENTER 3 Save the new value by typi...

Page 40: ...40 MT5634ZBA USB User Guide ...

Page 41: ...Chapter 6 Troubleshooting ...

Page 42: ...ug in the modem the Power LED should come on After the operating system detects and configures the modem the TR LED should come on If the Power LED does not come on double check the cable connections If the TR LED does not come on check to see that the software from the installation CD has been installed see Chapter 2 The Modem Does Not Respond to Commands Make sure you are issuing the modem comma...

Page 43: ...ck your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you h...

Page 44: ... or the problem might have originated on the other end of the line Try again If you were online with a BBS or an online service like CompuServe it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again The Modem Cannot Connect When Answering Autoanswer might be disabled Turn on autoanswer in your data communications program ...

Page 45: ...Appendixes ...

Page 46: ...EN for the calling area 4 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephon...

Page 47: ...e harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the ...

Page 48: ... user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas ...

Page 49: ... within certain voltage limits and Council Directive 98 13 EC of 12 March 1998 on the approximation of the laws of the Member States concerning telecommunications terminal and satellite earth station equipment International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with natio...

Page 50: ...Error Correction ITU T V 42 LAP M or MNP 3 4 Data Compression ITU T V 42bis 4 1 throughput MNP 5 2 1 throughput Flow Control XON XOFF software RTS CTS hardware Intelligent Features Fully AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer caller ID EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and...

Page 51: ...pace Transmit answer 1650 Hz mark 1850 Hz space Receive answer 980 Hz mark 1180 Hz space Carrier Frequencies Transmit originate 1270 Hz mark Bell 103 113 1070 Hz space 0 300 bps Receive originate 2225 Hz mark 2025 Hz space Transmit answer 2225 Hz mark 2025 Hz space Receive answer 1270 Hz mark 1070 Hz space Fax Carrier V 21 Ch2 half duplex Frequencies 1650 Hz mark 1850 HZ space for transmit origina...

Page 52: ... digital loop Indicators LEDs for Transmit Data Receive Data Carrier Detect Off Hook Terminal Ready Power Environmental Temperature range 0 50 C 32 120 F humidity range 20 90 non condensing Dimensions 10 8 cm wide x 14 8 cm long x 2 9 cm high 4 25 x 5 8 x 1 15 Weight 224 g 8 oz Limited Warranty 10 years ...

Page 53: ...em before it appears on your monitor When the loop has been completed the data on your computer s monitor should match the original data The local analog loopback test allows you to verify that the modem s transmitter and receiver circuits are functioning properly The local digital loopback allows you to verify that the local computer or terminal the two modems and the transmission line between th...

Page 54: ... pseudo online mode 3 Note that the CD LED is on If you are set for 14 400 bps or higher a speed LED should be on If the CD LED is not on there is a defect in your modem 4 Enter characters from your keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The characters entered should be displayed on your monitor The T...

Page 55: ...blish your online connection 4 Type the escape sequence AT and press ENTER to bring your modem into online command mode 5 Type AT T6 and press ENTER The local modem responds to this command by transmitting an unscrambled marking signal which causes the remote modem to place itself in digital loopback mode Then the local modem exits online command mode and enters data mode 6 Enter data from your ke...

Page 56: ... the escape sequence AT and press ENTER to bring your modem into online command mode 4 Type AT T3 and press ENTER Once you receive an OK message from your modem if responses are enabled your modem is placed in digital loopback mode 5 Have someone enter data from the remote keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones...

Page 57: ...nty shall be limited at MTS s option to repair or replacement of any products that prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory with transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHAS...

Page 58: ...nications program to 8 N 1 2 Dial our BBS at 800 392 2432 USA and Canada or 612 785 3702 international and local 3 At the prompts type your first name last name and password then press ENTER If you are a first time caller the BBS asks if your name is spelled correctly If you answer yes a questionnaire appears You must complete the questionnaire to use the BBS on your first call 4 Press ENTER until...

Page 59: ...ata communications programs the PAGE DOWN key initiates the download 8 When the download is complete press ENTER to return to the File Menu 9 To exit the BBS type G and press ENTER About the Internet Multi Tech is a commercial provider on the Internet and we retrieve e mail messages from the following mailboxes on a periodic basis Multi Tech s presence includes a Web site at http www multitech com...

Page 60: ...nnecting the modem 13 18 59 country code displaying 24 D Data Buffer Control command 29 data buffering 27 data calling tone 32 Data Calling Tone command 30 Data Carrier Detect command 26 data compression 16 Data Compression Control command 30 data mode 22 25 55 data rates 16 Data Set Ready Control command 27 DCD Control command 26 default settings 27 diagnostic information displaying 24 Dial comma...

Page 61: ... Value command 25 registering your product 57 regulatory compliance 46 59 remote configuration 38 59 escape character 32 39 escape sequence 31 remote digital loopback test 55 repairs 57 Repeat command 23 required equipment 10 17 resetting the modem 26 27 Result Code Format command 26 Result Code Options command 26 Result Code Selection command 26 result codes 22 30 35 59 43 Result Codes Enable Dis...

Page 62: ...aling 32 Transmit Break command 28 troubleshooting 42 59 V V 22 mode 23 V 22bis Guard Tone Control command 27 V 25 data calling tone 30 32 V 32 Auto Retrain command 26 V 32bis start up auto mode disabling 34 V 34 modulation enabling 32 V 42 error correction 16 29 V 42bis data compression 16 30 V 54 tests 28 54 59 View Numbers in Blacklist command 30 W wait time for dial tone 32 warranty 16 46 57 X...

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