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Chapter 6 - Warranty, Service and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the MultiFRAD information (below), and have it available when you call. If your
MultiFRAD requires service, the tech support specialist will guide you on how to send in your
equipment (refer to the next section).

Recording MultiFRAD Information

Please fill in the following information on your MultiFRAD. This will help tech support in answering
your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________

The model and serial numbers are on the bottom of your MultiFRAD.

Please note the type of external link device that is connected to your MultiFRAD before calling tech
support. Also, note the status of your MultiFRAD including LED indicators, screen messages,
diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space
below to note the status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the Internet, you can contact Tech Support via e-mail at
the following address:

http://www.multitech.com/_forms/email_tech_support.htm

Summary of Contents for MultiFRAD FR221

Page 1: ...MultiFRAD 200 Series Models FR221 FR221 V2 User Guide...

Page 2: ...ke changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Descripti...

Page 3: ...ftware Loading and Configuration Installing Your Software 22 Ethernet Setup 25 WAN Port Setup 27 Data Ports Setup 28 DLCI Setup 29 Voice Fax Channel Setup 30 Detect and Map Your DLCIs 33 Build Your Ph...

Page 4: ...and Tech Support Introduction 82 Limited Warranty 82 On line Warranty Registration 82 Tech Support 83 Recording MultiFRAD Information 83 Contacting Tech Support via E mail 83 Service 84 The Multi Tech...

Page 5: ...Chapter 1 Introduction and Description...

Page 6: ...k which has traditionally been data only To access this free voice and fax communication all you have to do is connect the FR221 V2 to your telephone equipment and then to your frame relay connection...

Page 7: ...options are available and are described in this chapter Chapter 4 MultiFRAD Software Chapter 4 describes the MultiFRAD software package designed for the Windows environment Chapter 5 Remote Configurat...

Page 8: ...the MultiFRAD is connected to the local area network XMT Transmit indicator blinks when packets are being transmitted to the local area network COL Collision indicator lights when a collision is in pr...

Page 9: ...voice fax Channel XMT Transmit indicator blinks when voice packets are being transmitted to the composite link RCV Receive indicator blinks when voice packets are being received from the composite lin...

Page 10: ...ase T Connector The Ethernet 10Base T connector is used to connect the MultiFRAD to a LAN using unshielded twisted pair UTP cable This connector is an RJ 45 jack DSU Connector The DSU connector is use...

Page 11: ...osition Trunk V 35 Shunt Position Channel 1 V 35 Shunt Position Channel 2 V 35 Shunt Position Figure 1 4 Shunts Initially all three shunts are installed in their default RS232 locations and the associ...

Page 12: ...ark idle NRZ NRZI encoding interframe timer Special APSM mode enables muxing of data port and LAN traffic over a single PVC Ethernet Port Routing Protocols IP and IPX and bridging all others Ethernet...

Page 13: ...Chapter 2 Installation...

Page 14: ...inals unless the phone line has been disconnected at the network interface 5 Use caution when installing or modifying phone lines 6 Avoid using a phone other than a cordless type during an electrical...

Page 15: ...tiFRAD Quick Start Guide Inspect all items Figure 2 1 before proceeding with the installation If any item appears to be damaged do not power up the unit contact Multi Tech s Technical Support personne...

Page 16: ...data equipment such as multiplexers Refer to V 35 Shunt procedure in Chapter 2 if it is necessary to switch from the default RS232 interface to V 35 interface Power Connection Command Port Connection...

Page 17: ...extension If you are connecting your MultiFRAD to an E M trunk from a telephone switch connect one end of an RJ 45 phone cord to the Voice Fax Channel 1 E M connector on the back of the MultiFRAD and...

Page 18: ...orting the back panel turn the MultiFRAD right side up then slide the PCB assembly out the back of the chassis 4 Place the PCB assembly on a flat grounded surface Note For the FR221 V2 only you will h...

Page 19: ...nt a Holding the front corners of the daughterboard gently ease the RJ 45 jacks into position at the back panel of the MultiFRAD then carefully align all the long pins on the underside of the daughter...

Page 20: ...side down and remove the two cabinet mounting screws midway back along both edges of the bottom of the cabinet 3 Turn the MultiFRAD right side up then slide the base out the rear of the cabinet Note T...

Page 21: ...Chapter 3 Software Loading and Configuration...

Page 22: ...ng on the location of your floppy disk drive in the Command Line field and then click OK Win95 98 NT users click Start Run In the Run dialog box type or click the down arrow and choose a setup or b se...

Page 23: ...og box is displayed enabling you to designate the COM port of the PC that is connected to your MultiFRAD On the Select Port field click the down arrow and choose the COM port of your PC COM1 COM4 that...

Page 24: ...MultiFRAD User Guide 9 The following message is displayed Click Yes to continue 10 If your MultiFRAD is already turned on and fully booted you may get the following message if so click Yes to continu...

Page 25: ...pe II SNAP in the spaces provided below RAW 802 3 Frames Network Number _____________ LCC 802 2 Frames Network Number ______________ TYPE_II Frames Network Number _________________ SNAP Frames Network...

Page 26: ...hernet IP Address has to be changed to your unique LAN address Enter an acceptable unique IP address for the Ethernet port 19 Change the default Subnet Mask and Frame Type to the values you have assig...

Page 27: ...WAN Port Setup dialog box is displayed The defaults are as shown above Frame Relay connection Synchronous mode with external clocking DDS from the phone system Since the DSU connector on your MultiFR...

Page 28: ...apsulated option when a synchronous data channel and LAN traffic are combined on a single frame relay DLCI Use the Hub option to route DLCIs to other MultiFRADs that are connected to the Data Ports Th...

Page 29: ...with all the groups inactive Click OK to continue Note When your MultiFRAD is connected to an active frame relay network service it can detect DLCIs and the frame relay management type However at thi...

Page 30: ...tions Regeneration group is enabled Check with your local in house phone personnel to verify whether your local PBX dial signaling is Pulse or tone DTMF Then set the Regeneration option accordingly If...

Page 31: ...e channel by clicking the Select Channel down arrow and highlighting the channel number then click the Voice Coder down arrow and highlight your new voice coder entry If you change the voice coder ens...

Page 32: ...unit reboots 38 Check that the BOOT LED on the MultiFRAD is Off after the download is complete This may take several minutes as the MultiFRAD reboots 39 Win3 1 users you are returned to your Program M...

Page 33: ...your desktop click Programs MultiFRAD 200 MultiFRAD Configuration The main menu is displayed Click Frame Relay 41 A Frame Relay dialog box is displayed stating MultiFRAD has detected Management Type t...

Page 34: ...WAN number you want to use 45 To map a data port to this DLCI click to enable the Data Port Data Port 1 or Data Port 2 in the Port Mappings group that you want to associate with this DLCI 46 Click the...

Page 35: ...d You will build your personalized MultiFRAD Phone Directory in the following steps The completed database will contain the phone numbers associated descriptions DLCI numbers and channels for all the...

Page 36: ...d by selecting it and typing the desired number We are using DLCI number 20 in this example The Permit Hunting option enables your call to connect to any open channel on the remote unit if the first c...

Page 37: ...dialog box is displayed Click the check box to retain the current setup as the User Default Configuration then click OK 60 The Writing Setup dialog box is displayed as the setup configuration is writ...

Page 38: ...38 MultiFRAD User Guide...

Page 39: ...Chapter 4 MultiFRAD Software...

Page 40: ...tup utility enables you to change the method by which you access the MultiFRAD i e through a direct connection of a PC to the Command Port on the MultiFRAD or via your Internet or LAN connection to th...

Page 41: ...events such as the type of frame relay management selected and which PVCs are active The status bar located at the bottom of the main menu displays MultiFRAD status e g Running the date that the unit...

Page 42: ...meters for your Ethernet port with the IP Address that was established during software installation From the Ethernet IP Setup dialog box you can switch to the to either the WAN IP Setup dialog box or...

Page 43: ...t route filters and Static Routes In most cases you should not have to change the value of any timer default TTL reassembly time out RIP response time or RIP route aging time If you are using Default...

Page 44: ...oofing in the Bandwidth Optimization group has proven effective under certain circumstances with Citrix clients The WAN tab on the IPX Setup dialog box lets you to enable or disable IPX routing on the...

Page 45: ...of the Permanent Virtual Circuit PVC The Advanced tab on the IPX Setup dialog box controls the routing of the protocol enables or disables auto learn of Ethernet network numbers specifies the broadca...

Page 46: ...AN and blocking should be set up on any additional WANs While in operation the MultiFRAD will automatically transition from blocking to forwarding and vice versa as necessary Filtering Clicking the Fi...

Page 47: ...t management frames approximately every ten seconds trying to establish communication with the provider s switch If the unit is sending frames but not receiving any this may be an indication of a prob...

Page 48: ...e the reliability measures are not assumed by other layers It is connection oriented and has a full range of services These statistics are primarily informational and their use as a troubleshooting to...

Page 49: ...mine which one is being used by the amount of packets transmitted and received STP Spanning Tree Port Statistics The STP Spanning Tree Port Statistics dialog box displays information regarding the sel...

Page 50: ...Get Get Next and Trap are performed using SNMP and monitored for display on this screen of statistics You can use these statistics as a troubleshooting aid should you have a problem communicating wit...

Page 51: ...ed Status Response means the frame relay network did not respond to a status enquiry from the MultiFRAD before the next status enquiry was sent by default there are 10 seconds between status enquiries...

Page 52: ...DLCI still shows active and there is a communication problem over that PVC there may be a problem with your service provider If all DLCIs show active at both or all locations and there is still an end...

Page 53: ...annel is operating Voice Channel Statistics FR221 V2 Only The Voice Channel Statistics dialog box displays statistical information such as the total connected time number of calls attempted and comple...

Page 54: ...ss A drop down list enables you to select which channel you want to monitor After a channel is selected all the relevant data for the current activity on that channel will be displayed in the fields p...

Page 55: ...uture your WAN network is upgraded to T1 E1 and you then want to disable the MultiFRAD s internal DSU and use the back panel Trunk connection to obtain data rates of up to 2 048 Mbps Frame Relay When...

Page 56: ...ck and setting one MultiFRAD to Internal Clocking and the other one to DDS Data applied to the DSUs will be reflected both ways Further configuration for point to point operation can be set up by clic...

Page 57: ...is used click the CSLIP Van Jacobson Compression option Two types of password authentication PAP and CHAP are supported for remote access clients and can be enabled here on the WAN tab When either or...

Page 58: ...hose verifications 2 Change the Full Status Enquiry Interval to affect how often DCLI Status is updated This parameter defines how often the MultiFRAD will send a request for DLCI status information a...

Page 59: ...g of that DLCI To add a new DLCI that has not been auto detected click the New button and the Frame Relay New DLCI dialog box is displayed To add a new DLCI Number enter the number in the Enter DLCI N...

Page 60: ...R Measurement Interval and can limit throughput to either the CIR Adhere to CIR or the CIR plus the Be Adhere to CIR Be The Congestion Management setting selects whether the MultiFRAD should stop send...

Page 61: ...t s say we also want to map a data channel to DLCI 17 The data ports that are already mapped to other DLCIs are grayed out In our example let s map data port 2 to DLCI 17 Simply click Port 2 in the Po...

Page 62: ...t that DLCI on the Priority Setup dialog box and select the desired Priority Level from the drop down list and click OK After that for frame relay operation the software checks for priority and then p...

Page 63: ...figure Synchronous then configure the MultiFRAD to match your synchronous device The Data Port Configuration dialog box also enables you to configure both data channels independently For example Port...

Page 64: ...tart and the Maximum Dial Digits with a range of 1 to 16 and a default of 5 The value for Max Dial Digits can be increased without affecting the existing phone directory database If you increase the v...

Page 65: ...arching its Phone Directory Database for that phone number The range for the value of this option is 200 to 10 000 with a default of 2 000 milliseconds i e two seconds which is adequate for most appli...

Page 66: ...ed The channel you are calling has to be using the same voice coder otherwise you will always get a busy signal The Fax group enables a fax machine to transmit and receive faxes through the MultiFRAD...

Page 67: ...he tones used in the country or region currently selected In addition to Australia Central America Chile Europe France Japan UK and USA there is a Custom selection with defaults identical to USA that...

Page 68: ...oes not have to be a conventional 7 digit phone number for example it does not have to be 717 5565 This number can be a single digit or several digits except it cannot be longer than the entry in the...

Page 69: ...ormation group when the edited phone number entry is highlighted The Delete button on the Phone Directory Database dialog box enables you to remove any existing phone number and its related informatio...

Page 70: ...uncheck the check box and disable support SNMP related operations can be performed only when the SNMP Agent is enabled checked on this dialog box The IP address of the system i e SNMP Manager that wi...

Page 71: ...displays the Log Statistics dialog box which lets you Enable Disable Logging set the time interval in minutes between logging and either Log all Statistics or only those statistics that you enable che...

Page 72: ...parameters the start date time and end date time for statistics logging and enable Analyze All or analyze only certain statistics that you enable check on this dialog box Here too you can designate t...

Page 73: ...Chapter 5 Remote Configuration and Management...

Page 74: ...uration as you see fit Once the configuration is changed you can download the new configuration to the remote MultiFRAD Refer to the Modem Based Remote Configuration Procedure in this chapter to remot...

Page 75: ...The Dialing dialog box is displayed while software is dialing the remote MultiFRAD 8 The Reading Setup dialog box is displayed 9 The MultiFRAD main menu is displayed This is the main menu for the remo...

Page 76: ...box is displayed Verify that the Communication Type field is set IP In the MultiFRAD IP Address field enter the IP Address of the remote MultiFRAD 4 Click OK when you are satisfied with your selection...

Page 77: ...ugh its Web interface The TCP IP stack has to be loaded before the Telnet client a Windows application will run Also the Telnet Server option has to be enabled on the Others Setup dialog box Double cl...

Page 78: ...ew and change parameters on the protocol stacks high and low level device drivers enable or disable the supported servers configure MUX data ports set up filtering and priority or view system informat...

Page 79: ...can access MultiFRAD Configuration by entering the IP address of the unit in the Address line of your Web browser In this example the IP address is 192 168 2 14 The following screen appears Click the...

Page 80: ...80 MultiFRAD User Guide...

Page 81: ...Chapter 6 Warranty Service and Tech Support...

Page 82: ...roducts which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by...

Page 83: ...D including LED indicators screen messages diagnostic test results DIP Switch settings problems with a specific application etc Use the space below to note the status _________________________________...

Page 84: ...ent if the MultiFRAD is out of warranty Check with your technical support specialist for the standard repair charge for your MultiFRAD if possible note the name of the technical support specialist wit...

Page 85: ...tion 5 Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol 6 If you select Zmodem the transfer will begin automatically If you select another p...

Page 86: ...via the Internet you can contact Tech Support via e mail at the following address http www multitech com _forms email_tech_support htm Multi Tech s presence includes a Web site at http www multitech c...

Page 87: ...Appendixes...

Page 88: ...DATA RECEIVE DATA SIGNAL GROUND PIN NO To COMMAND PORT Connector DB9F RJ 45 LAN Cable ETHERNET 1 2 3 4 5 6 7 8 10Base T 10Base T RJ 45 Pin Circuit Signal Name 1 TD Data Transmit Positive 2 TD Data Tr...

Page 89: ...Cabling Diagrams Voice Fax Channel Connectors 1 2 3 4 5 6 7 8 2 3 4 5 2 3 4 5 Pin Connections E M Description FXO Description FXS Description 1 M 2 E 2 N C 2 N C 3 T1 3 Ring 3 Tip 4 R 4 Tip 4 Ring 5...

Page 90: ...LOCK A RECEIVE CLOCK A EXTERNAL TX CLOCK B RECEIVE CLOCK B TRANSMIT CLOCK A TRANSMIT CLOCK B The MultiFRAD RS232C interface circuits have been designed to meet the electrical specificaitons given in E...

Page 91: ...ssly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class A digital apparatus meets all requirements of the Canadian Int...

Page 92: ...customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The phone company may make changes in its facilities equipment ope...

Page 93: ...d be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunicati...

Page 94: ...led at that layer creating a new packet within a packet This package is then passed down to the next layer and the process continues Each layer adds information to the message packet and this informat...

Page 95: ...etween devices over a data communications link Data exchanged between devices may include messages and commands control codes for managing the session and data Information is placed in packets by vari...

Page 96: ...etWare networks each network segment has its own address which is used for routing purposes and differentiate each segment from the others In TCP IP networks such as the Internet every node has a nume...

Page 97: ...rks use the first byte of the IP address for the network number and the remaining three bytes for the host number The first byte may have any value from one to 127 Class B networks use the first two b...

Page 98: ...own on DIP Switch 2 Figure D 1 until it is even with all the other DIP switches the internal DSU is now disabled OPEN 1 2 3 4 5 6 7 8 DIP switch 2 UP internal DSU is enabled DIP switch 2 DOWN internal...

Page 99: ...Glossary...

Page 100: ...possible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer informat...

Page 101: ...ccess control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3 In the connection of local loops channels or rings the equipment and techniques use...

Page 102: ...x Port A serial communications port on a PC Congestion A network condition where there is too much data traffic The ITU I 233 standard defines congestion management in terms of speed and burstiness Co...

Page 103: ...A software module that interfaces between the Operating System and a specific hardware device i e color monitors printers hard disks etc Also known as a device driver Drop and Insert The process wher...

Page 104: ...nabling ease of access and flat rate calls anywhere in the foreign exchange area Foreign Exchange Office FXO provides local telephone service from a CO outside of foreign to the subscriber s exchange...

Page 105: ...ed protocol each machine only worries about sending data to the next step in the route Internetwork Packet Exchange IPX A NetWare communications protocol used to route messages from one node to anothe...

Page 106: ...Cs unless the T1 circuit is completely intra LATA Inter LATA T1 circuits are made up of a combination of Access and Long Haul facilities Local Management Interface LMI A specification for frame relay...

Page 107: ...F incorporates least cost routing equal cost routing and load balancing Outage The measure of the time during which a circuit is not available for use due to service interrupt Outage is the complement...

Page 108: ...ing voice carriers which are commonly used as analog data communications services Pulse Code Modulation PCM 1 In data communication variation of a digital signal to represent information for example b...

Page 109: ...or and terminating a connection between two endpoints e g the user premises and the telco CO Central office signals to the user premises can include ringing dial tone speech signals etc Signals from t...

Page 110: ...creating a 1 544M 8000x193 1 544M transmission rate T1 Line A digital communications facility that functions as a 24 channel pathway for data or voice A T1 line is composed of two separate elements t...

Page 111: ...or other character oriented protocol V 54 The ITU T standard for local and remote loopback tests in modems DCEs and DTEs The four basic tests are local digital loopback tests DTE send and receive circ...

Page 112: ...ate 34 F Frame Relay Access Device 6 Frame Relay Statistics 51 Frame Types 25 26 EthernetII Type II 25 LLC 802 2 25 SNAP 25 Front Panel Description 8 LEDs 8 111 G Glossary 99 I Indicators Channels Cle...

Page 113: ...etup 53 Shunts Trunk RS232 11 SNAP 25 SNMP Statistics 50 Software 40 Description 40 Spanning Tree Setup 46 Specifications Command Port 12 Data Ports 12 Electrical Physical 12 EtherNet Port 12 Requirem...

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