Multitech MTSGSM, User Manual

Page: 52 / 81

MultiMobile SoftGSM User Guide
MTSGSM 52
Troubleshooting Procedures
The following symptoms are typical of problems you might encounter:
Modem does not respond to commands
Follow the suggestions on the Support Screen in the MultiMobile SoftGSM utility (Refer to Chapter 2).
Check the
Log modemconversation checkbox in the MultiMobile SoftGSM utility; all conversations
between the application and the MultiMobile SoftGSM modem is logged to a file named log.txt. The
contents of the log.txt file can help you pinpoint operational problems.
Software does not detect the phone on the Com port during installation
1. Some newer laptops may have the Com ports disabled in the system BIOS. Refer to the vendor
documentation for instructions on enabling the Com ports.
2. It could be a cabling problem. The cable may be incorrectly installed or it may be the incorrect
cable for the particular phone. To verify, open Window’s Program | HyperTerminal | Session |
Using MultiMobile SoftGSM. Try issuing AT commands to see if you can talk to the device. If you
cannot, reinstall the drivers.
Data connection to the GSM network through Dial-up networking or other communications
program fails
1. Ensure that your phone service has data services activated.
2. Ensure that you are using MultiMobile SoftGSM as your modem in the Dial-up networking
session.