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Chapter 2 – Installing the Modem

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide

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Summary of Contents for MT9234ZBA-USB

Page 1: ...MultiModem ZBA MT9234ZBA USB User Guide ...

Page 2: ...2 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 222 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5...

Page 3: ...Connecting to the Internet 24 Chapter 4 Remotely Configuring Modems 26 Remote Configuration Overview 26 Setting Up Modems for Remote Configuration 26 Chapter 5 Troubleshooting 28 None of the Indicators Light 28 Modem Does Not Respond to Commands 28 Modem Dials But Cannot Connect 28 Modem Disconnects While Online 29 Modem Cannot Connect When Answering 30 Modem Doesn t Work with Caller ID 30 Fax and...

Page 4: ...TS Substances According to Chinese Standards 37 Information on HS TS Substances According to Chinese Standards in Chinese 38 Appendix B Installing with Linux 39 Installing the Modem on Computers Running the Linux 2 4 Kernel 39 Installing the Modem on Computers Using the Linux 2 6 Kernel 43 Installing the Modem on Computers Using the Linux 2 6 20 Kernel 47 Appendix C ASCII Conversion 49 ASCII Conve...

Page 5: ...d speeds when connecting with V 92 servers V 44 compression improves data throughput rates Class 1 0 and Class 2 1 faxing at speeds to V 34 33 6K bps Super G3 Error Correction Mode ECM provides fast and reliable fax transmissions Windows Plug and Play operation Linux compatible U S Caller ID reporting Remote configuration for centralized setup and control Globally approved models for use in many c...

Page 6: ...U T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter V 29 V 34 V 17 TIA EIA 578 Class 1 2 TR29 2 Error Correction ITU T V 42 Data Compression ITU T V 44 4 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughput Flow Control XON XOFF software RTS CTS hardware Intelligent Features Plug and play fully AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer c...

Page 7: ...k of fire use only 26 AWG or larger UL Listed or CSA Certified telecommunication line cord Avertissements de sécurité télécom Avant de l entretien débrancher ce produit de son réseau d alimentation et de téléphone également Ne jamais installer du câblage téléphonique pendant un orage électrique Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit conçue ...

Page 8: ...e into the modem s PHONE jack Installing the Modem Driver Installation Overview Compatibility This MultiModem is compatible with Windows Operating Systems Vista XP 2003 2008 and Linux Windows Drivers The MultiModem product driver must be installed in your computer s program directory You can download the Windows drivers from the Multi Tech website A complete set of drivers for each operating syste...

Page 9: ...ou have not already done so connect the modem s USB cable to a USB port on the computer and connect the phone line between the modem and a telephone wall jack 4 Windows detects that the new modem is present Installing the Driver for the TUSB3410 Serial Port 1 The Found New Hardware wizard panel appears indicating that Windows needs to install driver software for your TUSB3410 Serial Port Click on ...

Page 10: ...talling the Modem 10 Multi Tech Systems Inc MT9234ZBA USB User Guide 3 In the next pane click Browse my computer for driver software advanced 4 At the Browse for driver software on your computer wizard click Browse ...

Page 11: ...g box that appears navigate to the area where you stored the drivers you downloaded from the Multi Tech website Click OK Then click Next 6 The Would you like to install this device software pane appears Click Install 7 The Installing driver software pane appears showing the installation s progress ...

Page 12: ... USB User Guide 8 A wizard pane appears to tell you that the software is now successfully installed Click Close Installing the Modem Driver To install the modem driver 1 The Found New Hardware wizard opens Select I don t have the disc Show me other options Click Next ...

Page 13: ...l 3 The software for this device has been successfully installed pane appears 4 Click Close Driver installation is complete After installation is complete test the operation of your new MultiModem product by registering it To do so go to the following website and follow the on line instructions http www multitech com register ...

Page 14: ...ndows Server 2008 XP or 2003 operating system Installing the Serial Port 1 Connect the USB cable between the MultiModem and the PC 2 The operating system starts a wizard that steps you through the installation From this pane select Yes this time only Click Next 3 The Found New Hardware Wizard pane opens Select Install from a list or specific location Advanced Click Next ...

Page 15: ...User Guide 15 4 The Please choose your search and installation options appears Select the Search for the best driver in these locations radio button Click Browse 5 Browse to the area where you placed the drivers that you downloaded from the Multi Tech website Click Next ...

Page 16: ...9234ZBA USB User Guide 6 The pane Please wait while the wizard searches for the MT9234ZBA USB MultiModem appears 7 The pane Please select the best match for your hardware from the list below can sometimes appear If it does select Select MT9234ZBA USB MultiModem ...

Page 17: ...nstalling the Modem Multi Tech Systems Inc MT9234ZBA USB User Guide 17 8 A Windows Logo Testing dialog box appears Click Continue Anyway 9 A progress pane appears to indicate that the installation is taking place ...

Page 18: ...Found New Hardware Wizard pane click Finish Installation of the Serial Port is complete Installing the Modem Driver To install the modem driver 1 The Welcome to the Found New Hardware Wizard pane Can Windows connect to Windows update to search for software appears Select Yes this time only Then click Next ...

Page 19: ...n the next wizard pane click Install from a list or specific location Advanced Then click Next 3 The Please choose your search and installation options pane appears Select the radio button Search for the best driver in these locations and then select Include this location in the search ...

Page 20: ...k Browse then navigate to the area where you placed the driver files that you downloaded from the Multi Tech website Click OK 5 The Please wait while the wizard searches for the MT9234ZBA USB pane appears 6 In some cases the following wizard pane can appear If so select the desired driver ...

Page 21: ... Multi Tech Systems Inc MT9234ZBA USB User Guide 21 7 The final Windows Logo Testing pane may appear depending on operating system settings Click Continue Anyway 8 The Please wait while the wizard installs the software pane appears ...

Page 22: ... Click Finish With the modem inf file successfully installed the entire software installation procedure for the MultiModem product is complete After installation is complete test the operation of your new MultiModem product by registering it To do so got to the following URL and follow the on line instructions http www multitech com register ...

Page 23: ...d dialog box appears Click Next 7 The Global Wizard searches for your modem and identifies it Click Next 8 Select the country where the modem is used and then click Next 9 Review your choice of country If it is correct click Next to configure the modem 10 When Global Wizard announces that the parameters have been set click Finish to exit Using AT Commands to Configure Your Modem Non Windows users ...

Page 24: ...g the modem It means the modem is ready for an outgoing or incoming call It goes off when the communications program disconnects When it goes off a connected modem also disconnects Power The PWR led lights when the system is applying power to the modem Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the Internet and Web via your mod...

Page 25: ...o establish your connection to the ISP s server which is the shared computer that manages calls from clients your computer to the Internet Most if not all Windows browsers can automatically open this connection For instructions on how to set up this connection consult your ISP or your operating system s online help or printed documentation Many ISPs include with their service a program that instal...

Page 26: ...tion by typing AT W0 and pressing Enter 5 Type ATO and press Enter to exit remote configuration You can then break the connection in the normal way CAUTION If you hang up while you are in remote configuration mode the remote modem might lock up Setting Up Modems for Remote Configuration This section describes how to change the setup password and the remote configuration escape character Changing t...

Page 27: ...I code for the percent character For ASCII code characters refer to Appendix E Setting S9 to 0 zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in the section Remote Configuration Overview 2 Type ATS9 n where n is the ASCII code for the new remote configura...

Page 28: ...ould come on If the TR LED does not come on ensure that the driver has been installed Modem Does Not Respond to Commands Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communication pro...

Page 29: ...clude it in each directory entry To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How I dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was...

Page 30: ...er ID service to make sure your modem in terminal mode Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0 0 or if the modem is set to answer after only one ring S0 1 the modem does not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the...

Page 31: ...any will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephone company may make changes in its facilities equipment operations or procedures that could...

Page 32: ... compliance could void the user s authority to operate the equipment Canadian Limitations Notice Notice This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry ...

Page 33: ...ppareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software p...

Page 34: ...ice and equipment is conform to requirement to NTC เครื องโทรคมนาคมและอุปกรณ นี มีความสอดคล องตามมาตรฐานทางเทคนิค เลขที or เครื องโทรคมนาคมและอุปกรณ นี มีความสอดคล องตามข อกาหนดของ กทช Russian Statement MT9234ZBA USB is Russia approved Declaration of Conformity Д ТФ 0753 valid till 23 01 2018 for MT9234ZBA USB South African Notice This modem must be used in conjunction with an approved surge prote...

Page 35: ...nts reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection po...

Page 36: ...nces in electrical and electronic equipment RoHS These Multi Tech products do not contain the following banned chemicals1 Lead Pb 1000 PPM Mercury Hg 1000 PPM Hexavalent Chromium Cr 6 1000 PPM Cadmium Cd 100 PPM Polybrominated Biphenyl PBB 1000 PPM Polybrominated Diphenyl Ether PBDE 1000 PPM Environmental considerations Moisture Sensitivity Level MSL 1 Maximum Soldering temperature 260C in SMT ref...

Page 37: ...enyl PBB Polybrominated Diphenyl Ether PBDE Printed Circuit Boards O O O O O O Resistors X O O O O O Capacitors X O O O O O Ferrite Beads O O O O O O Relays Opticals O O O O O O ICs O O O O O O Diodes Transistors O O O O O O Oscillators and Crystals X O O O O O Regulator O O O O O O Voltage Sensor O O O O O O Transformer O O O O O O Speaker O O O O O O Connectors O O O O O O LEDs O O O O O O Screw...

Page 38: ...或有害物质 HS 的名称及含量水平方面的信息成分名称有害有毒物质元素铅 PB 汞 Hg 镉 CD 六价铬 CR6 多溴联苯 PBB 多溴二苯醚 PBDE 印刷电路板 O O O O O O 电阻器 X O O O O O 电容器 X O O O O O 铁氧体磁环 O O O O O O 继电器光学部件 O O O O O O IC O O O O O O 二极管晶体管 O O O O O O 振荡器和晶振 X O O O O O 调节器 O O O O O O 电压传感器 O O O O O O 变压器 O O O O O O 扬声器 O O O O O O 连接器 O O O O O O LED O O O O O O 螺丝螺母以及其它五金件 X O O O O O 交流直流电源 O O O O O O 软件文档 CD O O O O O O 手册和纸页 O O O...

Page 39: ...se hardware platforms a standard PC with i486 Pentium or compatible CPUs 32 bit x86 This package has been tested on these Linux distributions Red Hat 8 0 Red Hat 9 0 SUSE Linux Standard Server 8 0 Most likely this package works on many other Linux distributions based on the 2 4 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel an...

Page 40: ...ke mrproper Clean up any old files 3 Use either of these commands make oldconfig OR make cloneconfig Make a configuration file to match your running kernel for Red Hat for SUSE For other distributions these same commands might work or you might need to find a config file in boot or in a configs directory copy it to config and run make oldconfig 4 make dep Create the dependency and version files If...

Page 41: ...vh ti_usb X Y Z i386 rpm This command installs the driver package If there are problems in this process you may need to go back to install and prepare the kernel sources as described above You may need to remove the RPM package with rpm e ti_usb X Y Z or remove RPM temporary files Red Hat stores RPM temporary files in var tmp and usr src redhat BUILD other distributions may store them in other pla...

Page 42: ...he TI USB driver does not use usbserial to avoid known problems with usbserial it uses its own device file names dev ttyTIUSB0 dev ttyTIUSB1 and so on The device files are created automatically when the ti_usb driver is loaded This is done by the module post install command in etc modules conf which runs the script etc ti_usb make_devices You can change the device names that ti_usb uses First you ...

Page 43: ... kernels before 2 6 8 see the section on Known Limitations in the Release Notes file for kernel 2 6 These packages do not work in the Linux 2 4 kernels however installation in the 2 4 kernels is covered earlier in this chapter These packages are available from http www brimson com downloads The tgz package is named ti_usb_2 6 X Y tgz and the source RPM package is named ti_usb_2 6 X Y Z src rpm whe...

Page 44: ... kernel the kernel sources are already be installed and prepared If you are using a kernel that came with a Linux distribution it can sometimes be difficult to get the kernel sources correctly installed and prepared since each Linux distribution handles kernel sources slightly differently For example if you get errors about the wrong kernel version you may have installed the wrong kernel sources o...

Page 45: ...kage If there are problems in this process you may need to go back to install and prepare the kernel sources as described above You may need to remove the RPM package with rpm e ti_usb_2 6 X Y Z or remove RPM temporary files Red Hat stores RPM temporary files in var tmp and usr src redhat BUILD other distributions may store them in other places Building and Installing the TI USB Driver from the TG...

Page 46: ...ersions of the drivers can still be loaded You must unload these old versions before the newly installed driver is used To unload old drivers and load new driver 1 Reboot or 2 Close all open TI USB serial ports 3 Disconnect the TI USB serial devices 4 Unload the old TI USB serial driver with the command rmmod ti_usb_3410_5052 5 Reconnect the TI USB serial devices and the new driver is loaded Unins...

Page 47: ...son technical support Patching and Rebuilding the Kernel Apply the patch ti_usb_multitech_2 6 20 4 patch This patch should apply to 2 6 20 4 and later kernels Then rebuild and reinstall your kernel and or kernel modules Be sure the TI USB driver is configured on Detailed instructions on patching and building a kernel can be found elsewhere Installing the Hotplug Scripts The ti_usb_3410_5052 driver...

Page 48: ...d with other USB serial devices If TI USB devices had been in use before installing the new TI USB driver old versions of the drivers can still be loaded You must unload these old versions before the newly installed driver is used The simplest way to unload the old drivers and load the new is to reboot Alternatively you can close all open TI USB serial ports disconnect the TI USB serial devices an...

Page 49: ...DC3 13 19 3 33 51 S 53 83 s 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 v 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1A 26 3A 58 Z 5A 90 z 7A 122 ESC 1B 27 3B 59 5B 91 7B 123 FS 1C 28 3C 60 5C 92 7C 124 GS 1D 29 3D 61 5D 93 7D 125 RS 1E 30 3E 62 5E 94 7E ...

Page 50: ...rs 24 LED Indicators 28 line connection 8 Linux 2 4 installation 2 4 28 and above 39 Linux 2 6 installation 2 6 11 through 2 6 20 and higher 47 2 6 8 through 2 6 10 43 Linux Drivers 8 P phone connection 8 R remote configuration 26 escape character 27 remote node operation 25 result codes 29 RoHS Compliance 36 S solving problems 28 specifications technical 6 S registers S9 27 T technical specificat...

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