Multitech CommPlete 4000 Series, User Manual

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CommPlete 4000 Communications Server Overview
Service, Warranty, and Technical Support
Introduction
This chapter starts out with statements about your CommPlete 4000's 2-year warranty. The
next section, Tech Support, should be read carefully if you have questions or problems with
your CommPlete 4000. It includes the technical support telephone numbers, space for
recording your CommPlete 4000 information, and an explanation of how to send in your
CommPlete 4000 should you require service. The final three sections explain how to use our
Bulletin Board Service ( BBS ), a section on CompuServe/Internet forums, and information on
Multi-Tech's Fax-Back Service.
Limited Warranty
Multi-Tech Systems, Inc. ( “MTS” ) warrants that its products will be free from defects in
material or workmanship for a period of two years from the date of purchase, or if proof of
purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER
WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not
apply to any products which have been damaged by lightning storms, water, or power surges
or which have been neglected, altered, abused, used for a purpose other than the one for
which they were manufactured, repaired by the customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or
replacement of any products which prove to be defective within the warranty period, or, at
MTS’s option, issuance of a refund of the purchase price. Defective products must be returned
by Customer to MTS’s factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit,
call 1-800-972-2439. Please fill out the information (below), and have it available when you
call. If your CommPlete 4000 requires service, the tech support specialist will guide you on how
to send in your CommPlete 4000.
Recording CommPlete 4000 Information
Please fill in the following information on your Multi-Tech CommPlete 4000 . This will help tech
support in answering your questions.
CommPlete 4000 Model No.: _______________
CommPlete 4000 Serial No.:________________
Application Software Type and Version (e.g., RASE FAX Server) :
Please note the status of your CommPlete 4000 before calling tech support. This status can
include screen messages, diagnostic test results, problems with a specific application, etc.
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