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TROUBLESHOOTING TIPS
The following troubleshooting tips may help if you are experiencing any
difficulties using our device.
•
Plugging keyboard/mouse directly into main system USB ports is prohibit,
administrator need to use an intermediate USB root hub for both keyboard & mouse
connections from main system.
•
Check to make sure that all connectors are plugged in correctly.
•
Make sure that the USB port that you are using is USB 2.0.
•
Try a different USB 2.0 port
•
Check to see that the monitor is connected correctly and the power is ON.
•
Make sure to restart the server after the driver installation.
•
Unplug the USB connector from Multipoint Workstation, re-insert after 10 seconds.
•
Check the website to make sure you have the latest drivers.
•
Reset/refresh/resynchronize your monitor.
•
Full screen video display is not recommended; use Intel Ivy / Sandy Bridge chipset
may help with better performance.
For immediate support, visit http://www.multi-pc.com to find the latest documenta
tion,
Knowledge Base articles, and software for your device.
Copyright© 2013 MultiPC Argentina S.R.L. All rights reserved. All trade names are registered
trademarks of their respective owners. Features and specifications are subject to change without
notice. Product may not be exactly as shown in the diagrams.
