Document: IV_MCEE_2016_11_22
Modifications reserved
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7 Warranty
7.1 General
Multicalor Industries NV guarantees the MC units against
all manufacturing defects or material faults, subject to the
terms and conditions described under ‘Scope and duration of
the warranty’. Moreover Multicalor Industries NV guarantees
the machine will achieve the output indicated in normal
conditions.
7.2
Scope and duration of the warranty
The warranty starts at the moment of purchase by the first
user and entitles the beneficiary of the warranty, through the
dealer or the service department of Multicalor Industries NV, to:
•
One (1) year free exchange of faulty parts;
•
Five (5) year free exchange of the heat exchanger, but
exclusive of labour costs and travel expenses.
Replacement of parts does not change the initial warranty
period, i.e. the warranty is not extended by the replacement of
faulty parts.
7.3
Damage that is not covered by the
warranty
All damage resulting from:
•
Machine use which does not match normal household or
light commercial use;
•
Failure to meet the user instructions as summed up in the
user manual;
•
Insufficient or wrong maintenance;
•
Irretrievable fouling up of the heat exchanger caused by
heating, ventilating or cooling with a highly fouled up or
absent dust filter;
•
Modifications or adaptations to the machine not covered
by prior written approval by Multicalor Industries NV;
•
Repairs carried out with non-original parts or wrong equip-
ment or materials;
•
The heat exchanger when used in an atmosphere polluted
with chlorine or other chemicals;
•
Causes foreign to the machine, including (but not restric-
ted to):
1.
Damage incurred during transport, including
dents,
scratches,
etc.;
2.
Damage caused by disasters, including fire,
lightning,
flooding;
3.
Damage linked to frost;
4.
Damage caused by a departure from the
normal power voltage, water or gas pres
sure deviating widely from the nominal
values suitable for the normal supply of the
machine;
5.
Damage caused by a non-conformity of the
installation to the local standards
applicable.
7.4
Not covered under warranty
•
Parts subject to normal wear, including air filters, fuel filters
and other parts that have to be replaced periodically;
•
Machines the serial number of which has been removed or
altered;
•
Travel expenses and labour costs if the matching warranty
period has expired;
•
Result damage caused by the faulty machine;
•
Any loss of productivity attributable to the faulty machine;
•
Any loss of use caused by a fault to the machine;
•
When the machine proves unsuitable for the purposes for
which the purchaser bought the machine.
7.5 Repairs
During the warranty period the customer may call upon the
services of the dealer who sold the machine or, in Belgium, to
the “after-sales” department of Multicalor Industries NV.
7.6 Service-parts
If it is necessary to replace a part, we recommend that the
matching article code of the part concerned be mentioned on
the order, in addition to the type of air heater, the machine’s
serial number as well as the name of the part concerned. The
machine type and serial number are mentioned on the regis-
tration plate placed in the machine.
