The Stick II
The Stick II
1 0
Installation Option 2:
Small Office/Home Office
College Dormitories
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, use of both modems at the
same time, all equipment has access to two
lines.
Installation: Simple to not so easy.
Depends on size of facility.
Installation Option 1:
Small Office/Home Office
College Dormitories
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, use of both modems at the
same time, all equipment has access to two
lines.
Installation: Simple to not so easy.
Depends on size of facility.
A = Phone for Line 1
B = Phone for Line 2
C = 2 Line Phone
D = EXT Phone for Line 2 or TAD
E = Single Line TAD
F = 2 Line TAD
G= Fax/Modem
H = Modem
I = Fax
S = Last Lines of KSU or PBX
T = KSU Outbound Only
U = Lobby Phone
V = Secretary
W= Office 1
X = Office 2
Y = Office 3
* Could be all modems or all
CATs.
Notes:
Notes:
J = Fax/Phone
K = Secure Fax
L = Public Fax
M= **The Power Stone
N = Money Order
O = Gas Monitor
P = POS
Q = CAT
R = CAT/Phone
3 9
Section 6. . . .
Trouble Shooting
and Technical Support
If you are having difficulty with the installation or operation of your Stick II, please
review the trouble shooting questions below. If you are unable to resolve the problem
on your own, Multi-Link’s Technical Support Department has the capability to test and
program your unit over the phone.
Should you need to call and speak to a technician, try and call from the phone line
connected to Line 1 of The Stick II. Our technicians will be able to conduct diagnostic
tests and evaluate your programming to help you get your system up and running. If
your unit needs to be sent back for repair, all returns must be issued a Return Authoriza-
tion Number from the Technical Support Department BEFORE the unit is returned.
MULTI-LINK, INC. TECHNICAL SUPPORT TEAM
Monday - Friday 8 a.m.-8 p.m. Eastern Time
1-800-535-4651
www.multi-link.net
Iíve got this problem . . .
I do not hear a dial tone.
You may have your phone restricted to a line that is already in use. If not, connect your
telephone directly to the phone wall jack. If you hear a dial tone, then plug your phone back
into The Stick II and disconnect the power supply. If you do not hear a dial tone, you may
have a bad line cord from the wall jack to The Stick II line port. If this unit is within warranty,
Multi-Link will replace the line cord for free.
My phone clicks when I pick it up.
Check and see if the line cord is connected to your phone wall jack at one end and one of the
two input ports (LINE 1/2 or LINE 2) on top of The Stick II. If so and you still hear clicks, call
