SERVICE & WARRANTY INFORMATION
HOW TO GET SERVICE UNDER THE TERMS OF THE
LIMITED ONE YEAR WARRANTY
For warranty repair, do not return your product to the place of purchase unless it was
purchased from Mike’s Train House in Columbia, MD. Instead, follow the instructions below
to obtain warranty service as our dealer network is not prepared to service the product under
the terms of this warranty.
1. First, write, call, email or FAX MTH Electric Trains, 7020 Columbia Gateway Drive,
Columbia, MD 21046, 410-381-2580 (FAX No. 410-423-0009), or on the internet at
[email protected] or our web site, www.mthtrains.com, stating which product you
have, when it was purchased and what seems to be the problem. You will be given a return
authorization number to assure that your merchandise will be properly handled upon its receipt
at MTH.
2. CAUTION: Make sure the product is packed in its original factory packaging including its
foam and plastic wrapping material so as to prevent damage to the merchandise. The shipment
must be prepaid and we recommend that it be insured.
A cover letter, including your name,
address, daytime phone number, a copy of your sales receipt, the Return Authorization number
and a full description of the problem, must be included to facilitate the repairs. Please include
the description regardless of whether or not you discussed the problem with one of our service
technicians when contacting MTH for your Return Authorization number.
3. Please make sure you have followed the instructions carefully before returning any
merchandise for service.
LIMITED ONE YEAR WARRANTY
This item is warranted for one year from the date of purchase against defects in material or
workmanship. We will repair or replace (at our option) the defective part without charge for
parts or labor, if the item is returned to the address below within one year of the original date
of purchase. This warranty does not cover items that have been abused or damaged by careless
handling. Wear parts such as, light bulbs and pick up rollers are also not covered under this
warranty. Transportation costs incurred by the customer are not covered under this warranty.
This warranty gives you specific legal rights and you may have other rights which vary from
state to state.
ProtoSounds® is a trademark of MTH Electric Trains. DCRU® is a registered copyright of
QS Industries, Inc. Lionel® and Railsound® are registered trademarks of Lionel L.L.C.
