2019 Premium Concept Elite Service Manual
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Question:
Answer: If the spa is filled with 80% of its maximum water capacity, the depth is about 44-46cm.
29:
Question:
What is the steepest slope that I am able to set up my spa on?
Answer: For best results, the surface should be perfect
ly level. Pay close attention to the spa’s stability and
levelness in the early stages of filling your spa up with water. If after about an inch of water is
accumulated, and the water is not spreading out evenly, or the spa appears to be bulging to one side,
stop filling the spa, drain the water, and select a new site. If the spa is set up on a slope, the spa will be
lopsided and could collapse.
Never set up the spa on slope ground.
30:
Question:
What material is the spa made of?
Answer: The spa pool is mainly made with a heavy gauge of PVC.
31:
Question:
What other surfaces can be safely used to set up my spa?
Answer: The spa can be set up on grass or pavement that is completely smooth, level and stable. A ground
cloth or tarp is recommended. The spa should NOT be set up on sand or muddy ground that could
possibly shift around.
32:
Question:
What should the customer use to clean his spa before storing it for the winter?
Answer: The customer can use mild soap and water to clean his spa. He shall clean the spa thoroughly and
make sure the spa is completely dry before storing. Please refer to Q 44.
33:
Question:
Why sometimes can algae be found in the spa even the customer runs the filter pump
regularly?
Answer: The filter pump itself will not prevent algae from growing in the spa water; this can only be done by
maintaining proper chlorine and pH levels at all times. The customer can check the local pool chemical
supplies store for further information.
34:
Question:
Would excessive spa chemicals affect / cause deterioration to the spa pool(liner)?
Answer: Excessive or concentrated chemicals may cause damage to the spa liner and the user.
35:
Question:
Why an extension cord should not be used as stated in the spa set up instruction?
Answer:
In order to reduce the risk of electric shock, the customer can’t cut off the cord and connect the cord
with another one to extend the length of the power supply cord by himself since this may cause
potential danger. It is important only to use a 10A power supply. If the customer has to use an
extension cord/connecting cable, please make sure this is for 10A purpose and for outdoor use. For
safety reasons, set up spa a few meters away from power supply.
36:
Question:
When the setting temperature is lower than the environment or water temperature, is the heater
will be defective as the heater button does not light up?
Answer: No.
37:
Question:
Why does the bubbling stop working suddenly?
Answer: It is normal. As our spa is designed to have an automatic stop of the bubbling function.
