MSI Wind Top AP2021 Series, User Manual

Page: 83 / 83

A-3
Wind Top Series
System speakers do not work.
1. Check the master volume setting in the Audio Mixer.
2. If you are using an application that has its own volume control, check if the volume
is muted.
3. If you have connected an audio cable to the Headphone jack, disconnect it.
4. If the system has OSD function, please adjust the volume of OSD.
I cannot play a CD/ DVD with the DVD-ROM of the system.
1. Make sure the label of the CD/ DVD is facing up.
2. If the CD/ DVD requires software, make sure the software is well installed accord-
ing to the program instructions.
3. If a region code warning appears when you play the DVD, the problem could be
that the DVD is incompatible with the DVD-ROM in your system. The region code
is listed on the disc packaging.
4. If you see video but cannot hear audio, check the media player. Also, make sure
the speakers and the master volume setting in the Audio Mixer are not muted.
5. Check if the drivers are installed properly. Click Start > Control Panel > System >
Device Manager.
6. A dirty or scratched disc may cause the computer to hang when it is trying to read
the disc. If necessary, reboot the computer, remove the disc, and check if it is
dirty or scratched.
7. Please use DVD player software like PowerDVD or WinDVD to play DVD video.
My DVD-ROM drive tray does not open.
1. Make sure the computer is turned on.
2. Press the Eject button on the DVD-ROM drive.
3. If the Eject button does not work, open the tray by inserting a sharp, pointed object
into the hole next to the Eject button.
System monitor does not display anything.
1. Check if the system is connected to an electrical outlet and it is turned on.
2. The system may be in Standby mode. Press any key to activate the Display.