Troubleshooting
QuickServer Start-up Guide
37
9.2
Taking a FieldServer Diagnostic Capture
When there is a problem on-site that cannot easily be resolved, perform a Diagnostic Capture before
contacting support. Once the Diagnostic Capture is complete, email it to technical support. The
Diagnostic Capture will accelerate diagnosis of the problem.
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Access the FieldServer Diagnostics page via one of the following methods:
o
Open the FieldServer FS-GUI page and click on Diagnostics in the Navigation panel
o
Open the FieldServer Toolbox software and click the diagnose icon of the desired device
•
Go to Full Diagnostic and select the capture period.
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Click the Start button under the Full Diagnostic heading to start the capture.
o
When the capture period is finished, a Download button will appear next to the Start button
•
Click Download for the capture to be downloaded to the local PC.
•
Email the diagnostic zip file to technical support (
NOTE:
Diagnostic captures of BACnet MS/TP communication are output in a “.PCAP” file
extension which is compatible with Wireshark.
