Mr. Coffee BVMC-DR5-073, Instruction Manual, Page: 9 / 20

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Your coffee maker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coffee maker does not operate
satisfactorily, please review the following potential problems and try the steps
recommended BEFORE you call or take it to an Authorized Service Center.
PROBLEM POSSIBLE CAUSE SOLUTION
The power ON light does
not light up
•The appliance is unplugged.
•There’s a power outage.
•Plug unit in.
•Wait for power to be restored.
The coffee is not brewing •The appliance is unplugged.
•There’s a power outage.
•The water reservoir is empty.
•The filter basket is not properly
inserted.
•The decanter is not placed all
the way on the warming plate.
•Plug unit in.
•Wait for power to be restored.
•Check the water windows and
fill water reservoir.
•Insert filter basket correctly.
•Place decanter correctly on
warming plate.
The coffee maker only
brews water
•There are no coffee grounds in
the filter basket.
• Add the desired amount of
coffee to the filter.
The coffee maker brews
slowly
•The coffee maker needs
cleaning.
•Clean coffee maker as
described in “cleaning and
maintaining” section.
The filter basket overflows •The filter basket is not properly
inserted.
•The decanter is not placed all
the way on the platform.
•Too many coffee grounds were
place in the filter.
•The decanter was removed
from the platform for more than
30 seconds.
•Insert filter basket correctly.
•Place decanter correctly on
platform.
•Remove filter and discard
ground. If using paper filter,
replace it. If using permanent
filter, rinse it. Begin brewing
process again.
•Turn off and unplug the unit.
Allow it to cool. Wipe up spill.
Do not set the hot decanter
back on the warming plate or it
might crack.
The coffee is not hot •There is a power outage. •Wait for power to be restored.
The coffee tastes bad •Coffee grounds other than for
an automatic drip coffee maker
was used.
•The ground coffee-to-water
ratio was unbalanced.
•The coffee maker needs
cleaning.
•Use coffee grounds
recommended for automatic
drip coffee makers.
•Use correct ground coffee-to-
water ratio.
•Clean coffee maker as
described in “Maintaining your
coffee maker” section.
The grounds are in the coffee •The filter is not properly seated
in the basket.
•The filter collapsed.
•Seat filter properly within the
filter basket.
•Remove filter and replace.
TROUBLESHOOTING YOUR COFFEE MAKER
BVMC-DR5-073_14ECM1.indd 8 21/11/14 8:44 AM