15
Q & A
Q
Water went into my device. What do I do?
A
First, remove the battery from the device and completely dry them in a dry place. After drying for a good period of time, try to
turn it on. If it still does not turn on, the main-board or other parts needs to be replaced.
Please contact to your service center.
Q
The device won’t turn on.
A
The program may be damaged. Please try resetting your device. If it still doesn’t work, Please contact the service center.
Q
The device won’t charge.
A
A Make sure the power cable and your device have been properly connected. Try to clean the charging terminals. If they still
do not work, your battery life might be finished or it may be a broken battery. (The battery warranty lasts for 6 months)
Q
Displayed “Key Load Error” on the LCD.
A
If MSR used without key registration, "Key Load Error" is appeared on the LCD. Please register a key before MSR use.
Q
Displayed “Key Load Error” on the LCD.
A
If MSR used without key registration, "Key Load Error" is appeared on the LCD. Please register a key before MSR use.
Q
Displayed “EMV Read Error” on the LCD.
A
If IC card socket is defective, " EMV Read Error " is appeared on the LCD. The EMV socket must be replaced.
Please contact the service center.